Newberg Chevrolet - Service Center

Brought my Jeep Wrangler in for service. Garrett and the team took amazing care of me. It was done quickly and the Bill was less than I expected. Win win! Garrett and the team took amazing care of me. It was done quickly and the Bill was less than I expected. Win win! More

I took my low mileage Chevrolet Silverado to Newberg Chevrolet a few years ago to mechanically update it as it was nearing 20 years old. I spoke with the service manager and explained (verbally and in w Chevrolet a few years ago to mechanically update it as it was nearing 20 years old. I spoke with the service manager and explained (verbally and in writing) what I wanted done, as I planned to use this truck to tow my fifth wheel trailer in retirement. When I picked the truck up, I found that they opted to ignore my specific parts requests and installed only GM parts (including a plastic intake manifold, known for premature failure). They optionally damaged the front bumper, knocking off deer whistles and left grease on new Weather Tech floormats. Two years later, I took the truck on a trip cross country and numerous parts that they installed failed, causing the Check Engine light to illuminate and coolant to leak all over the engine compartment. In the two years since it was serviced, the truck was garage kept, accumulated only 4,000 miles, and was only used for towing. The cross country trip added 7,000 miles, during which time the Check Engine light was constantly on and it leaked anti-freeze. When I took the truck back to Newberg Chevrolet, the Service Manager dismissed me, saying that the factory warranty was up and that there was nothing that they could do for me, as I had repairs made at a non-dealer shop with non-factory parts (Why would I replace a leaking two year old OEM water pump with another one?). As I was leaving, I walked past Roger Kehdi, the dealership owner. I mentioned that I had several new OEM parts fail on my truck and that I was going to write a bad review. He followed me out to my car and tried to talk me into oil changes and car detailing. When I refused (didn't want any more damage done), he ghosted me. Folks, this is not Butler Chevrolet anymore. The quality service and honesty are long gone. I recommend avoiding this dealership. More

I've been a customer for 20 years. Never felt more disrespect or lack of communication than today. Extremely disappointed. Bring back service minded employees. disrespect or lack of communication than today. Extremely disappointed. Bring back service minded employees. More

My daughter goes to school in NewBerg and had car trouble 2 different time and this dealership was great. It was like we were family. No joke. Best 2 different time and this dealership was great. It was like we were family. No joke. Best More

Problem Solved Owning my vehicle for just over 7 months I had a harmonic vibration noise coming from the passenger front of the vehicle. Taking it to the purchasing Owning my vehicle for just over 7 months I had a harmonic vibration noise coming from the passenger front of the vehicle. Taking it to the purchasing dealership 3 times, the problem was not solved, and even was told, "its a diesel, it is going to make noise". After consulting GM about the problem, I was told to find another dealership and get a second opinion. I chose Newberg because it was the next closest dealer to my route to work. After getting a consult and even a loaner car. The noise was quickly identified, by the very down to earth mechanics, as a loose inner fender panel. and solved. Thank you for helping me fix the annoying noise, and also for not insulting my knowledge as a 30 year veteran of the auto industry. More

Not True To Word Bought a new vehicle. Did not have seats that I wanted so they talked me into aftermarket seats. Those seats are now failing as the leather has worn e Bought a new vehicle. Did not have seats that I wanted so they talked me into aftermarket seats. Those seats are now failing as the leather has worn extensively. Going on for over 1 year now to get this fixed and the after market deal Classic Soft Trim nor Newberg Chevrolet will respond. Very disappointing. More