Newberg Chevrolet

Brought my Jeep Wrangler in for service. Garrett and the team took amazing care of me. It was done quickly and the Bill was less than I expected. Win win! Garrett and the team took amazing care of me. It was done quickly and the Bill was less than I expected. Win win! More

Jason was awesome! He answered all of our questions. Williams definitely call him next time we are looking to buy! He answered all of our questions. Williams definitely call him next time we are looking to buy! More

I took my low mileage Chevrolet Silverado to Newberg Chevrolet a few years ago to mechanically update it as it was nearing 20 years old. I spoke with the service manager and explained (verbally and in w Chevrolet a few years ago to mechanically update it as it was nearing 20 years old. I spoke with the service manager and explained (verbally and in writing) what I wanted done, as I planned to use this truck to tow my fifth wheel trailer in retirement. When I picked the truck up, I found that they opted to ignore my specific parts requests and installed only GM parts (including a plastic intake manifold, known for premature failure). They optionally damaged the front bumper, knocking off deer whistles and left grease on new Weather Tech floormats. Two years later, I took the truck on a trip cross country and numerous parts that they installed failed, causing the Check Engine light to illuminate and coolant to leak all over the engine compartment. In the two years since it was serviced, the truck was garage kept, accumulated only 4,000 miles, and was only used for towing. The cross country trip added 7,000 miles, during which time the Check Engine light was constantly on and it leaked anti-freeze. When I took the truck back to Newberg Chevrolet, the Service Manager dismissed me, saying that the factory warranty was up and that there was nothing that they could do for me, as I had repairs made at a non-dealer shop with non-factory parts (Why would I replace a leaking two year old OEM water pump with another one?). As I was leaving, I walked past Roger Kehdi, the dealership owner. I mentioned that I had several new OEM parts fail on my truck and that I was going to write a bad review. He followed me out to my car and tried to talk me into oil changes and car detailing. When I refused (didn't want any more damage done), he ghosted me. Folks, this is not Butler Chevrolet anymore. The quality service and honesty are long gone. I recommend avoiding this dealership. More

Purchased a 2019 Chevy Express work van. When test driving the vehicle with the sales man the fan motor intermittently turned off. Upon discussing this the salesman stated if you buy the veh When test driving the vehicle with the sales man the fan motor intermittently turned off. Upon discussing this the salesman stated if you buy the vehicle we will take care of the fan issue. Made the deal and showed up for the "repair" appointment that was set at the same time as the sale, only to be given a diagnostic with a bid for $550 to replace the fan motor and relay". I advised the service team it was supposed to be a covered repair and was met with our notes show we are only covering the diagnostic. He brought the sales manager out who blatantly lied stating he said they would only cover the diagnostic. I told him that was not what was agreed upon and he said we did what we said we would do and to have a nice day. I called him out again only to be shut down. DO NOT BUY FROM THEM EVEN IF THEY PROMISE TO FIX AN ISSUE, they will screw you in the end. Way to make good on a sales deal. What a joke More

I purchased a used truck from these people (I use that term loosely and charitably) October 2023. Everything about this sale made me feel slimy. As we were doing the paperwork, they kept coming up wit term loosely and charitably) October 2023. Everything about this sale made me feel slimy. As we were doing the paperwork, they kept coming up with fees (like the theft protection thing) that they said were already done to the vehicle, so I had to buy them, but then the paperwork would make it seem voluntary, like I had an option. They came out with paperwork for me to sign that said 8% interest on the loan, then when the final documents came out, it was at 10%. They said the 8% number, that I attached my signature to, was "just an example!" Totally misleading. During the test drive, the truck had a vibration to it that the salesman wrote off to "stiffer truck suspension." I made the mistake of trusting him, because it got worse. A couple of months after I bought the truck, I brought it to a mechanic who showed me the transmission fluid, which was "burnt and filled with particles." They told me it probably needed a new transmission. I brought the truck to a transmission rebuild specialist, who agreed it needed a new transmission, and that given how bad the fluid was, and the hesitations and vibrations he was feeling, there was no way the sellers could have missed the problems. He was confident that it was impossible that the fluid was fine a few months before, and that the problems started after I bought the truck. Of course, Newberg Chevrolet had paperwork that made it seem that all their inspections were fine, and that when they checked the fluid and the driving, it was fine. Not according to a 40 year transmission expert in Eugene. I ended up having to pay for a rebuilt transmission, $4700, just a few months after I bought the truck. All the people I talked to about this situation seemed confident that since this was a dealership, they would at least help out somewhat, on a vehicle that needed major repair when they sold it to me as working fine. Nope. Not a dime. STAY AWAY FROM NEWBERG CHEVROLET IF YOU DO NOT WANT TO HAVE AN EXPERIENCE LIKE MINE!! More

I've been a customer for 20 years. Never felt more disrespect or lack of communication than today. Extremely disappointed. Bring back service minded employees. disrespect or lack of communication than today. Extremely disappointed. Bring back service minded employees. More

Recently purchased a vehicle from Newberg Chevy. Our salesman was Big Dave. The whole experience was incredible. Thank you Dave. Five stars. Well deserved. Thank you for making our purchase stress free salesman was Big Dave. The whole experience was incredible. Thank you Dave. Five stars. Well deserved. Thank you for making our purchase stress free More

5 star customer service! 5 star treatment. This dealership is outstanding in takeing care of there customers. I wouldn't go to any other dealership. dealership is outstanding in takeing care of there customers. I wouldn't go to any other dealership. More

Having recently retired, we decided to trade in our two cars and purchase one for both of us. Not only did Newberg Chevrolet give us above Kelly Blue Book value on the trade-ins, salesperson Doug really li cars and purchase one for both of us. Not only did Newberg Chevrolet give us above Kelly Blue Book value on the trade-ins, salesperson Doug really listened to our needs and helped steer us to a vehicle that met every one. Finance person Andrew made a pile of paperwork float by in record time and we were off in our new 2020 Blazer. I even mentioned to a manager, Mike, what a pleasure it was to work with such an extraordinary team of knowledgeable people. We’ve purchased many cars through the years but have never had such a pleasant experience as we did at Newberg Chevrolet. More

My daughter goes to school in NewBerg and had car trouble 2 different time and this dealership was great. It was like we were family. No joke. Best 2 different time and this dealership was great. It was like we were family. No joke. Best More