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New Smyrna Chrysler Jeep Dodge
New Smyrna Beach, FL
454 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 454 reviews
April 30, 2020
Sold a severely damaged truck. During the purchase process, I was told by the salesman that this truck did not have any damage or accidents and a car fax was not provided. I went ho During the purchase process, I was told by the salesman that this truck did not have any damage or accidents and a car fax was not provided. I went home after the purchase and we've been staying in because of the coronavirus. While still staying in for the most part, I went out on or about 4/17/20 and noticed a blemish on the grill of the truck. Upon further inspection there was clear that there was significant damage to the front end of the truck. I took the truck to a local dealer, Bob Steele Chevrolet and they gave me an estimate of $1,629,29,. I went back to Bob Steele and they pointed out more damage and that was at the amount of $2,374.98. So, the total I owe right now is $4,319.89. When I found out about the damage, I called New Smyrna and they said the car fax was available and I should have gone onto their website and found the information. Regardless, Fred told me the only thing they could do is present the truck as a trade in, which would not happen because I don't trust anyone there. The salesman told my girlfriend and I that he had the car fax and there was no damage and had no accidents. That was not true. My vehicle sits now at Bob Steele, waiting for my complaints to work through the systems. It wasn't until I obtained a copy of the car fax from Bob Steele Chevrolet that I found the truth about the truck. The car fax clearly states, "Accident reported on 12/30/19". The damage report says "Vehicle involved in a rear-end collision" "Involving front impact with another motor vehicle." "Damage to front" and "Functional damage reported" and "Airbags did not deploy." The car fax was confirmation that the truck was damaged and they knew about it but did not inform me before purchasing. If I would have known about the damage, I would never have paid close to $30,000 to turn around and pay out another approximately $5,000. I relied too much on what I thought was good sales service at the time but since then, there is nothing and it took several calls to get someone to return my call. They must think I damaged the truck and I'm trying to swindle them to pay for the damages. Nothing could be further from the truth. We were lied to when he said no accident or damage and then they tried to cover it up by saying I've had the truck too long to bring a claim now... I didn't find the initial damage until approximately 4/17/20.. Clearly, the dealership knew about the damage and is trying to push it off on me.. I am pursuing complaints against New Smyrna with several state, local and federal agencies. More
by mmoon6471
Employees Worked With
Salesman Rick Mook and GM Sales Fred Peacock (I think thats his last name).
April 17, 2020
We came late just to look wasn’t expecting to get anything but to look and Rick Mook took his time with us made us feel important and all of them stayed over an hour late to help us Get our new Jeep anything but to look and Rick Mook took his time with us made us feel important and all of them stayed over an hour late to help us Get our new Jeep that night. Thank you all!! Love my Jeep. I left the house for ice cream came home with a Jeep!!!! More
by Lhostottle3
Employees Worked With
Rick Mook, Joe Mikos
April 14, 2020
Great experience We were in the market for a new vehicle. We visited many dealerships. Our salesman Tom was awesome. There was no pressure, We found this to be a We were in the market for a new vehicle. We visited many dealerships. Our salesman Tom was awesome. There was no pressure, We found this to be a pleasant experience! THANK YOU Tom. More
by Jandjmckie
Employees Worked With
Tom
April 08, 2020
We had a very pleasant experience the staff was extremely professional and the dealership was very nice and very clean and sanitary that is very important in these times. professional and the dealership was very nice and very clean and sanitary that is very important in these times. More
by dtjdw24
Employees Worked With
Patrick , Joe Mikos
April 07, 2020
I found what i was looking for at a reasonable price, I couldn't ask for more. The people were friendly and answered every question and addressed every concern. couldn't ask for more. The people were friendly and answered every question and addressed every concern. More
by Zombiesnacker
Employees Worked With
Dennon Slayton, Joe Mikos
March 16, 2020
Buying new Pacifica Chuck Sylvester was top notch. Cannot say enough about his knowledge of vehicles and his desire for you to feel comfortable and non pressured during t Chuck Sylvester was top notch. Cannot say enough about his knowledge of vehicles and his desire for you to feel comfortable and non pressured during the buying process. In a nutshell, it goes back to being just plain old NICE! We thank you for that. More
by KC
Employees Worked With
Chuck Sylvester
February 13, 2020
thank you RICK MOOK ( sales associate ) purchase a truck and on the drive home to Jacksonville truck goes into limp mode... i was defeated, the truck barely made it home! All i have to say i purchase a truck and on the drive home to Jacksonville truck goes into limp mode... i was defeated, the truck barely made it home! All i have to say is RICK MOOK is the man we came to a resolution truck was shipped back to new Smyrna the very next day and fix that same evening as he promise. RICK MOOK is a man of his word and New Smyrna JDR takes care of there customers . More
by jo31z.vazquez
Employees Worked With
Rick Mook
February 12, 2020
New Smyrna Chrysler Had a very positive expeience with Mike and Charlie. Both very professional and friendly. took time to explain everything clearly, Enjoyed looking for Had a very positive expeience with Mike and Charlie. Both very professional and friendly. took time to explain everything clearly, Enjoyed looking for a car More
by mazzellaro
Employees Worked With
Mike and Charlie
