New Smyrna Chevrolet

Really upsetting experience all around on my Black Corvette! It has been awhile since my purchase because it is so unreal. First they sold me a vehicle that was NOT what they told me it was. Once Corvette! It has been awhile since my purchase because it is so unreal. First they sold me a vehicle that was NOT what they told me it was. Once I found out I asked them why they sold me a Corvette that had 16K miles on it and advertised as a Specialty car in EXCELLENT condition except for 1 thing, the specialty items were removed except for the badges and the engine was replaced by Chevy. Mr. Keil, the GM said he had no way of knowing. OK, then How on earth did I find out, it was pretty easy too? So, during my sale they also sold me an extended Warranty and assured me it would cover our car. Turns out, the car needed a new Flywheel and clutch which were on the list of items my warranty would cover. Call warranty Co. make appt at a Corvette approved mechanic and felt happy to be covered. WRONG, they warranty company said that the dealership should have never sold me the warranty as it would not cover my car due to the specialty performance package (which didn't exist) but whatever, I paid $4500 out of pocket for repairs and asked for a full refund as the Warranty Co. assured me that we were due a 100% refund. Had to drive to NSB Chevy to fill out the paperwork (which I did) and figured it will take a bit. 7 weeks later, NO REFUND and the Warranty CO. is stumped because they say they process within 10-15 days. I email dealership who tells me to call someone named Michelle, I call the dealership and ask for a Michelle but am told she doesn't work out of their office. I mean come one, at this point what in the world is the problem I understand they make a commission off stuff like that but you can't just totally and utterly rip someone off. This is ridiculous and now I have to research attorneys to try and recoup some of the thousands I paid for the warranty. Never mind the total rip off job they did to me on the car. I would NEVER recommend this dealership to anyone. Buyer beware because they sure do not care. The really sad part is that I am an repeat customer, I also used to service my vehicles there and was planning on buying a new Silverado from them. We instead went to another dealership for the truck and were very thankful we did. I would leave my name but I am sure I am a huge laugh to them. Maybe they have a wall of people they have ripped off somewhere in the back.. who knows. Just completely deceptive business practices and they are the reason used car dealers have an awful reputation. More

Shady dealership. Worst *attempted* car buying experience ever. I am a practicing physician that is extremely busy and therefore often have to purchase cars sight unseen. I called and made an offer on a car ever. I am a practicing physician that is extremely busy and therefore often have to purchase cars sight unseen. I called and made an offer on a car of theirs. My salesman was Joshua Ortiz. Flat out lied to me and was extremely incompetent. I asked him to please send pictures of the car, asked if it smelled like smoke, and to please let me know of any scratches or dents he can find and send them to me. He sent me pictures of only one side of the car (approximately 2 hours later and I had to again message him to ask if he he tried to send pictures or just didn’t have time yet). I asked him about the tire status given the tires on said car are $2,300 tires. His response was “good”. A knowledgeable car person selling a car of this price point would have sent pictures of the tires or atleast told me tread depth. He made 0 attempts at getting the price down at all despite it being over market value for similar vehicles. I had to use someone else to purchase the car for me due to his incompetence. Upon picking up the car at the warehouse- the car has a MASSIVE dent (three dents) in the right door right in the middle of it. He intentionally did not send a picture of this side of the car- which is understandable given you can see the defect from a mile away. Absolutely floored that a new car dealership would practice business this way. Edit to add to the response: I ATTEMPTED to purchase directly from you all and was unable to. I asked Joshua for pictures of any damage and he said the car had none and sent me 6 pictures of the vehicle. Full picture of the left side and only took a picture of the right windows- completely omitting the right side of the car. I myself picked up the car from manheim. Not the dealer. Not a transporter. You all knowingly transported a damaged vehicle there for another dealer to purchase and be surprised by the condition. You are correct, I did not purchase from you all since you did not attempt to complete the deal and I was too busy to beg a salesperson to pick up the phone. However I am Glad to hear that it is ok for shady business practices to occur as long as is to another dealer and not to the public directly. More

LiarWorst experience in my life. And I'm 71.A deal was Liar Worst experience in my life. And I'm 71. A deal was done in 2019 that Jeremy liked only to not like when corvette was delivered in 2021. He wo Liar Worst experience in my life. And I'm 71. A deal was done in 2019 that Jeremy liked only to not like when corvette was delivered in 2021. He would not honor. He admitted that he understood I was upset with $1500 additional cost due to price increase. Problem is he made a price lock on order guarantying no increase. Giving me an option to take it or leave it. I was told of the time of car arrival at 2:30 pm Saturday. I hired a company to drive down and haul the car (1hr 45 min each way) only to move the goal post to 4:30, then 5:30, then finally 6:30 NO CAR. We left with no car and a cost of $500. One would think they would get in touch with the trucking company dispatch to get an accurate ETA. But no. Just left us sitting around until we finally realized it was not coming. We decided to leave. Bryan promised it would be ready first thing Monday.. It showed up after 12:00. This time I was unwilling to pay another $500 to have it shipped to a ceramic coating shop. I had to drive it. I asked not to wash it to avoid any possible damage to paint. I arrived to see the corvette sitting there with water and spots all over it. Bryan said they only rinsed the pollen off of it. Unbelievable had to ask him to wipe it dry to avoid any additional water spots. We asked few questions about how to drive car off. then we were told if we needed anything else, come inside and ask. We had to go inside 2 more times. He made us feal, here are the keys and please leave. And we did. Keep in mind that throughout the entire 1 1/2 year period, I was only to talk to Jeremy. No one else could help me. Kiel was mostly unresponsive to my calls and emails. And guess what.......He was no where to be found thru the delivery process. Got the car to shop for ceramic coating only to find roof leaks and the paint has sooo much orange peel that paint correction has to be done before coating. A terrible experience for a $100k car. Words can't describe how pissed I am. Now I have to find anyone at GM that can help me with paint correction and leaking roof. Just say NO to this dealership. More

Negotiations before sale of our 2015 Silverado were good. John was pleasant. When asked the important question "What is its towing capacity?" John answered 9000 lb. He even went to ask someone else, retu John was pleasant. When asked the important question "What is its towing capacity?" John answered 9000 lb. He even went to ask someone else, returning with the same answer. Several weeks later my wife found in the owners manual that this particular truck is rated at 6600 lb towing capacity. My wife was outraged! I sent the salesman a pix of the particular page showing 6600 lb. Total denial about this from the salesman. Still today no apology for HIS error. Instead he remarked what a great deal we got and how used trucks are rare now. Is this an uninformed salesman just throwing out numbers that sound good? More

Anthony did a great job of quickly finding me a pre-owned car that fit my exact needs and wants. He was easy to deal with and knowledgable. Stop in and see him for a pleasant experience. car that fit my exact needs and wants. He was easy to deal with and knowledgable. Stop in and see him for a pleasant experience. More

Joe lena made buying my pickup a pleasure no hassle very nice guy to deal with would definitely recommend him to all my friends and family thank you nice guy to deal with would definitely recommend him to all my friends and family thank you More

When shopping for a vehicle, due to my vehicle being totaled, I did some work prior to going to the dealership. I got preapproved through my credit union and had a contact person lined up. When I visit totaled, I did some work prior to going to the dealership. I got preapproved through my credit union and had a contact person lined up. When I visited this dealership and test drove a vehicle, everything was great. I explained that I have been preapproved and that there is no need to pull my credit report. I am trying to increase my credit score and I do not need unnecessary inquiries. The salesman said he understood and that would be fine. They even offered to do the paperwork electronically and deliver the vehicle to me. Thats when the problems started. I contacted the salesman and said that we were interested in purchasing the vehicle. We communicated through text at this point. I asked to be emailed the offer that we had agreed on. The numbers were okay so I agreed. The salesman then asked for my drivers license and insurance. I sent him the info. He then called me and asked me to fill out a credit app online. He also wanted me to send a photo of the front and back of my charge card front and back (which I did not!!)**RED FLAG** I reminded him that I did not want my credit pulled. He said that they would not. That they needed the credit app with my social security number on it to prove to the bank I was who I was. I reminded him to contact the person I had been dealing with. Reluctantly, I filled out the app and submitted it. A short time after that, I received a notification that someone has run a credit report. I was furious. I immediately called the salesman. He was not available. I then asked to speak to the finance manager. I explained the situation to him and he did not know about it. He assured me that he would check and get back to me. Later that day I received a call from the salesman. I expected that he would know about the credit report being pulled. He did not. I asked him who pulled the credit report. He denied knowing who did. I told him I was very upset that he lied to me and I would not be completing the sale with them. I then asked to speak to the finance manager. I was transferred to the sales manager. When I said I wanted to speak with the finance manager, the sales manager insisted that he would be able to help me. I explained the whole situation to him. He said that he was the one who ran my credit and that he was trying to “help me” and it was not a big deal. He said he was trying to get me into the vehicle. He also stated that he went through their lender contact at my credit union instead of going through my contact person, as I had requested. I feel that this dealership has some very shady business practices and they will do whatever they have to do to make a sale. I would never use or recommend this dealership. More

Terrible< rude sales person (Marsha) My worse truck buying experience ever. Started out great but after I purchased the vehicle, it went downhill fast! Marsha was my sales person and I My worse truck buying experience ever. Started out great but after I purchased the vehicle, it went downhill fast! Marsha was my sales person and I would never ever recommend her. When I gave them an 8 out of 10 rating on a gm survey , I received a nasty rude call from Marsha (while she was on speaker and I had a client with me) Multiple emails to the dealer about this and not a single response. More