New Rochelle Toyota - Service Center

Irvin 'Will' Paneto was very professional and courteous. He made my visit pleasant and had my service completed in a timely manner. I would ceratinly go back and deal with Mr. Paneto. He made my visit pleasant and had my service completed in a timely manner. I would ceratinly go back and deal with Mr. Paneto. More

I bought my car from this dealership back in 2004. After I had exhausted all of my covered service visits, I tried taking my car to a 'trusted mechanic' that several of my family members went to. However a I had exhausted all of my covered service visits, I tried taking my car to a 'trusted mechanic' that several of my family members went to. However after an oil change that turned into me having to get my oil pan resealed 3 weeks later, I was done. I have been bringing my car here for service faithfully ever since then. This is the only Toyota dealership that I have ever had my car serviced at, and I have always been extremely pleased with their work. Walter was the first service manager that I ever dealt with. He was very kind, patient, and took the time to explain any and everything that my car needed to me. I know a little bit about cars, but am still on guard because I have had other mechanics try to get over on me since I'm a female. However, Walter always goes above and beyond the call of duty to make sure that I understand what is going on before I consent to any services being done on my car. On several occasions, he has even walked me back into the garage to actually show me worn out parts that need to be replaced and any other issues that may need to be addressed with my car. Furthermore, on days that I had to bring my car in when he wasn't working, he would call me a day or two later just to be sure that everything with my car worked out okay. The quality of customer service that Walter offers his clients is unparalleled. He is in a class by himself. I love having him take care of me when I bring my car in. However, it may been in New Rochelle Toyota's best interest to also have Walter train new service personnel in his department. Toyota dealerships are definitely plentiful, but I'm sure that having people like Walter on staff definitely helps with customer retention at this particular service location. More

He was very kind and got to the point of what was needed for my car, like filter needed to be change. And Took Time and show me what was needed for my car. The experience I had with him I would tell anyone for my car, like filter needed to be change. And Took Time and show me what was needed for my car. The experience I had with him I would tell anyone that New Rochelle Toyota workers knows there work. They are very friendly,and the price is right. More

I am a previous Celica, Supra, and T-100 owner, and presently own a Tacoma and Lexus 330. Until recently, I have had relatively positive experiences with these from various dealerships over the past 2 presently own a Tacoma and Lexus 330. Until recently, I have had relatively positive experiences with these from various dealerships over the past 20 years or so. This is an ongoing story about my truck and New Rochelle Toyota. Let me start by saying I did not originally buy my Tacoma from this dealership, but when I moved into the area about three years ago, started using them for service visits (i.e. oil changes, tune-ups, etc.). I received notice from Toyota stating that my truck had a recall issue and that I should make an appointment with my local dealer to have the truck inspected and, if necessary, have the proper service to address the recall. I took the truck in and waited for the inspection, which I was told would take between 45 minutes and an hour. Nearly three and a half hours later I was pulled out of the customer waiting area and told in a hallway that my truck did need the service, but that the dealer was not: a) equipped to do the service (materials or equipment), b) did not have the training to do the service, c) was not licensed by NY state or by Toyota to do the service. I asked why this wasn't mentioned before I made my appointment and told that it was "procedure" to progress as we did. I was told that I would be put on a mailing list and notified when the service could be performed. That was nearly five months ago. After trying to contact the dealership on at least a monthly basis to find out the status, continually being told that there was no news, I learned last week the Service Manager for the dealership had left (or was asked to leave, I don't know which) and that no one knew about my situation. I was told I would once again have to schedule an inspection to determine if my problem really existed - apparently frame corrosion goes away on it's own. I learned this after numerous calls, over several days, to Service with no success in speaking with the new Service Manager, Chy Wiggan, or to a knowledgeable service agent. I spent nearly 90 minutes last Tuesday waiting in the Service Area of the dealership to speak with Mr. Wiggan, who apparently has been in a meeting for the past week or so, and ended up speaking with "Will" Paneto, the Assistant Service Manager about my situation. He said he was vaguely familiar with the recall and that my car had to be transported to a New Jersey location to have the service done; this would take a week to do. I asked when this would happen and he said he would let me know the next day. Two days later and no one has returned my calls. I don't know how much time I have spent trying to rectify a situation I did not create (directly or indirectly) but the count would be in days as opposed to hours. To make matters worse, I have had better success with this dealership than with Toyota Customer Experience or Toyota's Corporate Service Center - which is a story for another day. Try giving them a call @ 1-888-270-9371 or 1.800.331.4331 and see what they can do for you. More

Everyone at this dealership was so friendly and the lease of my new car was as easy as pie!! I went in to have my old car serviced for a recall notice and ended up leasing a new car--Very unexpected and not of my new car was as easy as pie!! I went in to have my old car serviced for a recall notice and ended up leasing a new car--Very unexpected and not in my plan for the day--Figured, Why not!!! You only live once--although the world was supposed to come to an end!!--Now I can really enjoy my new car!!! More

This dealership is no good. I bought my car in 5 days ago to get repaired and inspected, They wouldnt give me a loaner car because iam not a "costomer" b/c i dont get a new car every 48 months, they where ve to get repaired and inspected, They wouldnt give me a loaner car because iam not a "costomer" b/c i dont get a new car every 48 months, they where very rude and not caring, They told me its not there problem i dont have my car back yet and that I cant get to work, Ray Glassmen was extreamly rude and didnt seem liked he cared I was out of a car and couldnt get to work, They told me they would have to drive my car 150 to 200 miles which i found out from another toyota dealership was false it doesnt take that long to see if the car is fixed, I wouldnt even consider buying a new toyota now because of my last incounter at new rochelle toyota More

I had an accident for the first time in my brand new 2009 Highlander and I was so happy and impressed with how the guys at New Rochelle Toyota handled the repair of my car. They arranged and took care of eve Highlander and I was so happy and impressed with how the guys at New Rochelle Toyota handled the repair of my car. They arranged and took care of everything. I thought I was going to be so inconvienienced but Gabe my service advisor took great care of me. He arranged to get the car from this tow truck company that showed up out of knowhere after the accident, at the time of the accident I thought they were being helpful but when I saw there shop the next day I got a funny feeling about them. Gabe got my car from them, contacted my insurance company, arranged for a rental car and got the repairs done in less than a week. I learned so much from this experience and I am so glad I got my car over to New Rochelle Toyota and Gabe. More

This is the 4th and last time I deal with New Rochelle Totota. There service department is poorly run, expensive and time consuming. I called to find out if they have any sales on tires, I need four new t Totota. There service department is poorly run, expensive and time consuming. I called to find out if they have any sales on tires, I need four new tires for my car. They had me on hold for over 15 min. Then when they did come back on the phone they asked me why I am calling, therefore they forgot I was on the phone. Another experience I had was where they charged me $400 in labor to change my oil and my front brakes. The parts were only $200 and I had to leave the car there for 6 hours. I am so unhappy with them I will never purchase another vehicle from them or service my car there. Over the past 5 year we have purchased 3 cars from them, never again! More