New Rochelle Toyota

Recently went into New Rochelle Toyota dealership in New York and told them how much I had for a down payment($ 2500) and how much I could afford per month ($200 to $300) for a used vehicle to fit a family York and told them how much I had for a down payment($ 2500) and how much I could afford per month ($200 to $300) for a used vehicle to fit a family of six. They had me look at a vehicle (note it was dark by now); the car didn’t start. I told them it wasn’t what I wanted or was looking for and the sales person said, "Let’s see if we can get you approve for a vehicle 1st then you can get what you really want from the lot." few days later I got a call from the financial department asking for more of down payment and telling me I was approve I told them I didn’t want that car and made it known from the start. Two days later the Director of Finance (DOF) called me up pushing for me to come in. She went on and on about her credentials but not once listened to anything I had to say. She was very pushy and lacking communications skills. After many promises I would get a car -she requested we pick the car we wanted and she would correct the mishap- I agreed to meet with her the next day. I called to confirm the next day and I explained to her(DOF) I am traveling 50 miles, my husband will take off from work- her works nights- and we will have to bring our kids with us- this was a school night .Do you believe when I got there she left. I actually ran behind her car to stop her; we were so disappointed. She never told our sales person or her assistant we were coming. Our sales person asked us to pick the vehicle we wanted and we did. The prices were even lower than the other vehicle. We were told that the finance department will work on those cars. They had us wait from 4:55pm - 8:50pm. While waiting, we repeatedly asked to speak to her assistant in finance and was told, “She is busy”. She didn’t come to see us until 8:50pm we told her about the vehicles we picked and she said she will work on them in the morning. I asked her out of curiosity what the payments on the car we didn’t want and it was astronomical. I voiced my concerns the next day to the DOF she lied and said we agreed to a 2 pm meet; when I asked about the cars we picked she said they didn’t work on those cars because my estimated monthly payment is crazy. When I mentioned I am going to make a complaint and write about it she hung the phone up on me. We never got the service deserved and was treated poorly More

I was quite pleased with new rochelle toyota, especially mr fausto gonzalez. He was very patient with me as we went through the process of securing me a lease for a new camry. I would definitely recommend h mr fausto gonzalez. He was very patient with me as we went through the process of securing me a lease for a new camry. I would definitely recommend him and new rochelle toyota to someone else. I am very pleased with my new 2011 camry and I look forward to dealing with mr gonzalez and new rochelle toyota in the future. More

Terrible place to purchase a vehicle, went there on 16th Terrible place to purchase a vehicle, went there on 16th of November 2010 and purchased a infiniti g37 sedan used, and extended warranty up to 100000 Terrible place to purchase a vehicle, went there on 16th of November 2010 and purchased a infiniti g37 sedan used, and extended warranty up to 100000 miles for $1600.00 Wen i was test driving the car brake pedal was pulsing, they said it will be taken care of in my convinces, I went there after about 2 month's "had appointment" for this particular service, they made me go true hell, 1)I was left with no loaner car for the rest of the day 100 miles from home, 2)I found out that warranty that I purchased was not good that my friends freaked me out. Nice guy from service dep. tried to solve this problem nothing helped. I do not know what I am going to do next. to be continued. More

i have put in a request with toyota of new rochelle to i have put in a request with toyota of new rochelle to buy a car from them, they had a 2009 nissan altima for sale but i live up in CT i had a sale i have put in a request with toyota of new rochelle to buy a car from them, they had a 2009 nissan altima for sale but i live up in CT i had a sale lady call me and left a message for me to call back which i did and they put me on hold for 15mins try to find her when they did find her she came on the phone with such as rude voice like i was bothering her, but once i told her what i wanted and if she can tell me the finally price because i know how the car look and i dont want to come there if i wont get a good price i was paying with cash. without me finishing what i wanted to tell her SHE just told me that a manager will call me which never happen and thing i dont understand was why manager need to call me but whatever the case it was very rude they way she talks on the phone. i have deal with sale ppl before but this was rude. i am writing to you because i think it was very rude and and if i was incharge of that place i wouldnt want my customer face that kind of service. i am trying to find toyota of new rochelle owner contact information where i can write him or her a letter, and i also will try to toyota and i will never teller anyone of this dealer its the worse dealer ever More

Harry Satin is the reason this dealership is what it is. Without him, this dealership would be nothing. He is the opposite of a typical 'car salesman'. He won't 'low-ball' you or try to make you feel li Without him, this dealership would be nothing. He is the opposite of a typical 'car salesman'. He won't 'low-ball' you or try to make you feel like an idiot. He wants to help you get in a car and be more than simply 'satisfied' with the experience. He is extremely patient, courteous and a real pleasure to work with. If you go to buy a used car, GO SEE HARRY SATIN at New Rochelle Toyota. More

This dealership and salesman was very courteous and answered all my questions very accurately. I thought Richard was very knowledgeable about all models and the dealership on a whole seemed very well answered all my questions very accurately. I thought Richard was very knowledgeable about all models and the dealership on a whole seemed very well maintained. My experience at the dealer was pleasant and made my trip worth it. More

This dealership is no good. I bought my car in 5 days ago to get repaired and inspected, They wouldnt give me a loaner car because iam not a "costomer" b/c i dont get a new car every 48 months, they where ve to get repaired and inspected, They wouldnt give me a loaner car because iam not a "costomer" b/c i dont get a new car every 48 months, they where very rude and not caring, They told me its not there problem i dont have my car back yet and that I cant get to work, Ray Glassmen was extreamly rude and didnt seem liked he cared I was out of a car and couldnt get to work, They told me they would have to drive my car 150 to 200 miles which i found out from another toyota dealership was false it doesnt take that long to see if the car is fixed, I wouldnt even consider buying a new toyota now because of my last incounter at new rochelle toyota More

I had an accident for the first time in my brand new 2009 Highlander and I was so happy and impressed with how the guys at New Rochelle Toyota handled the repair of my car. They arranged and took care of eve Highlander and I was so happy and impressed with how the guys at New Rochelle Toyota handled the repair of my car. They arranged and took care of everything. I thought I was going to be so inconvienienced but Gabe my service advisor took great care of me. He arranged to get the car from this tow truck company that showed up out of knowhere after the accident, at the time of the accident I thought they were being helpful but when I saw there shop the next day I got a funny feeling about them. Gabe got my car from them, contacted my insurance company, arranged for a rental car and got the repairs done in less than a week. I learned so much from this experience and I am so glad I got my car over to New Rochelle Toyota and Gabe. More

I would NEVER recommend this dealer to no one. Its over a month later and I am still waiting for my deposit back. I was up side down on the car I wanted. I must say the Finance guy Tom and Dexter did all a month later and I am still waiting for my deposit back. I was up side down on the car I wanted. I must say the Finance guy Tom and Dexter did all they can to help me. The sales guy Steve Davis never called me not once. I had to call them all the time. After the deal fell through I was to get my deposit back. They messed up with putting my address in the system and sent the refund to the wrong address. I have called numerous times and always get a different story. A month later I am still waiting for the $200 I had put down. If I dont get some resolution soon I plan to take this matter as high up as I can. I went to another Toyota dealer on a Weds and picked up my new Toyota that Friday. I would NEVER recommend anyone to go to New Rochelle Toyota. I had and still having a horrible experience. Besides Tom in Finace and Dexter John I would not recommend no one there. Plus when you call they leave you on hold for at least 10 to 15 mins just to tell you the person is busy or no there and dont expect any calls back. Maria in customer realtions is helping me get back my money. She is very nice as well. More

Worse dealership ever, I'll make this short Highlander Worse dealership ever, I'll make this short Highlander 2008 36000 miles Certified 2wd v6 5 seater (Brand New like 28) Price 22000 told me cannot l Worse dealership ever, I'll make this short Highlander 2008 36000 miles Certified 2wd v6 5 seater (Brand New like 28) Price 22000 told me cannot lower the price Told me I had to pay an extra 1300 for certification plus an extended warranty would cost 2500 more. Total price 25000 plus 2500 plus tax = major ripofff!!!!!!!!!! DO NOT GO THERE!!! More