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New Country Toyota of Westport
Westport, CT
470 Reviews
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Showing 470 reviews
June 02, 2011
We just bought a Sienna and were extremely satisfied with our entire experience. Joe Draper was our sales guy and he was very down to earth and gave us a great price. Joe Rodegher was the manager who handled our entire experience. Joe Draper was our sales guy and he was very down to earth and gave us a great price. Joe Rodegher was the manager who handled the sale and went over all the extended warranty options - he also seemed honest and straightforward. Everyone was friendly and we did not feel like we were being xx'd at all. I mentioned to Joe R. that I had come to this dealership last summer to look at Siennas and the sales guy I had talked with was a jerk and he said they have recently changed out a lot of their sales staff and a few managers, so it seems they are making big changes. My experience this time was great - I would totally go back to buy my next Toyota. More
by jessp
Employees Worked With
Joe Draper and Joe Rodegher
May 05, 2011
They are the kings of the nickel and dime, bad faith negotiations. Every time your sales rep goes to talk with his manager, at a minimum be prepared for a few hundred dollar bump in what you offer. if y negotiations. Every time your sales rep goes to talk with his manager, at a minimum be prepared for a few hundred dollar bump in what you offer. if you manage to make a decent deal, and the car isnt right there on the lot, dont hold your breath, They wont give you a VIN or try very hard to get you the vehicle. New Country Toyota is the king of bad faith negotiating. They will take you out of the market with a good deal, then either not try and find the vehicle you agreed to, or sell it out from underneath you to someone who didnt negotiate as well. All this is in an effort to get you to spend more for a better model and a less advantageous deal. Avoid them like a social disease. More
by Aaa43
Employees Worked With
Sam (Sales Manager)
April 26, 2011
Not trust worthy – Bough a certified 09 Camry!! Paid handsome money still I was treated as if I am buying 10 years old car. While selling the car they were nice and polite. Once I paid token money thing handsome money still I was treated as if I am buying 10 years old car. While selling the car they were nice and polite. Once I paid token money things changed and they started dominating. They did not keep their promise for delivery date, clean car, change of parts, etc. They delayed car delivery saying work is being done and finally did $5 car wash and delivered car. There were belongings from previous owner!! Before delivery they promised to take care of scratches on car body but finally gave me car paint and asked to get it done myself!! Bought the car an after lot of wait they promised to get the bumper paint work done. It has been 2 months they are not picking my phone calls. Would not recommend this place at all. More
by iamyogee
Employees Worked With
Toe C/John D
April 11, 2011
Very happy with our first service with New Country. Purchased a Certified Pre-Owned vehicle here two weeks ago and the battery died. Toyota Roadside Assistance showed up within 15 -20 minutes and jump Purchased a Certified Pre-Owned vehicle here two weeks ago and the battery died. Toyota Roadside Assistance showed up within 15 -20 minutes and jump-started it, and followed me to the dealer, even though they were not affiliated with the dealer. The dealer checked the electric system and replaced the battery at no charge. They stood behind the purchase, which is what we wanted to hear. Nice job RG More
by robg
Employees Worked With
David Polongo
August 16, 2010
My wife has had to use this dealership and always runs into a problem of omission, neglect and a cavalier attitude. We have lost hubcaps, had incomplete service work done and generally it seems that whe into a problem of omission, neglect and a cavalier attitude. We have lost hubcaps, had incomplete service work done and generally it seems that when a woman comes in the price goes up and the quality of the work goes down. I have told her to use another dealership but she does not listen. I guess this is part our problem but this dealership seems to be run by hustlers. More
by mikeywes
Employees Worked With
service
November 24, 2009
I recently purchased a Highlander, from New Country Toyota of Westport. My salesperson was friendly, and answered all my questions. My overall experience, was great. I would recommend this dealers Toyota of Westport. My salesperson was friendly, and answered all my questions. My overall experience, was great. I would recommend this dealership to friends, and family. Thanks for all the hard work. More
by cafe09
Employees Worked With
Jason
November 24, 2009
I had a very nice experience at Toyota of Westport. The sales and managerial staff were all very friendly and knowledgable. I felt I was treated fairly and would certainly return there in the future. I hav sales and managerial staff were all very friendly and knowledgable. I felt I was treated fairly and would certainly return there in the future. I have and will continue to refer my family and friends. More
by writacco1
Employees Worked With
mike devine
September 03, 2009
Blake was rude, condescending and refused to give us a final price for the car we were looking at or even tell us what we would be given for the trade. He behaved in a very unprofessional manor in all way final price for the car we were looking at or even tell us what we would be given for the trade. He behaved in a very unprofessional manor in all ways. The rudeness we encountered was unbelievable. Many friends and family members refuse to by a car here, but we thought we'd give them a chance. We happily bought our new sienna the next day from a competant dealership. More
by emnry
Employees Worked With
blake
September 03, 2009
I would NOT recommend this dealer. We were looking at a certified used highlander they had on the lot and were ready to purchase, we just needed financing. We agreed on a price and placed a deposit on the certified used highlander they had on the lot and were ready to purchase, we just needed financing. We agreed on a price and placed a deposit on the vehicle on a wednesday and was told the finance manager would call us the next day (thursday) and we could pick up the car on friday. Did not receive a call on thursday despite leaving several messages looking for an update. No call on friday again. Still no call on saturday. Called and left a message saying we wanted to cancel the deal since we hadn't heard from them and only then do we get a call back. Neither the finance manager or the sales man could understand why we were upset or why we wanted to cancel the deal. No apologies. Didn't even care when we said we no longer wanted that car just said ok. Ended up with a similar vehicle that was $1500 cheaper and a dealership that appreciated our business. More
by adam2009
Employees Worked With
finance manager
August 22, 2009
the servise departement in the dealer will keep you the servise departement in the dealer will keep you waiting for hours, just for a oil change. i took my car back to them after just having it for the servise departement in the dealer will keep you waiting for hours, just for a oil change. i took my car back to them after just having it for a day or two, because of a vibration all they did was move the tire to the back, so when i rotated the tires 15,000 miles later the vibration came back when i went to them they told me the warranty expired. Toyota's and scion's are good cars but the dealer has to back them up and this one dose not. New Country Toyota of Westport 777 Post Road East Westport, CT 06880 More
by omarlozada
Employees Worked With
dont know
