
New Country Toyota of Westport
Westport, CT
Filter Reviews by Keyword
By Type
Showing 474 reviews
I found the dealership to be particularly professional and very customer friendly. My sales consultant was very knowledgable of the inventory on hand and went the extra mile to find me an auto on short no and very customer friendly. My sales consultant was very knowledgable of the inventory on hand and went the extra mile to find me an auto on short notice and be able to deliver it on the same day. I am happy with the price I paid and my new Corolla is a great car. More
Vera Hribar was such a doll. It was/is my first time buying a car. She was a lot of fun and spoke with us freely and openly. I never felt pressured by her, and felt that she was trying her best to be buying a car. She was a lot of fun and spoke with us freely and openly. I never felt pressured by her, and felt that she was trying her best to be honest with us about the purchase (a used toyota solara). I don't know if I am going to buy the car, as I may try to find a newer model, but overall it was a good experience. I would definitely recommend this dealer, and especially Vera. More
Excellent experience. Both the Sales and service staff were attentive and responsive, and I am very happy with my beautiful new car, and its price. were attentive and responsive, and I am very happy with my beautiful new car, and its price. More
Vera was down to earth and made the experience fun. Everyone was nice. This dealer had a bad rep but I was told they replaced every manager with a new team from an Acura store. It was obvious! We will Everyone was nice. This dealer had a bad rep but I was told they replaced every manager with a new team from an Acura store. It was obvious! We will be back. More
We just bought a Sienna and were extremely satisfied with our entire experience. Joe Draper was our sales guy and he was very down to earth and gave us a great price. Joe Rodegher was the manager who handled our entire experience. Joe Draper was our sales guy and he was very down to earth and gave us a great price. Joe Rodegher was the manager who handled the sale and went over all the extended warranty options - he also seemed honest and straightforward. Everyone was friendly and we did not feel like we were being xx'd at all. I mentioned to Joe R. that I had come to this dealership last summer to look at Siennas and the sales guy I had talked with was a jerk and he said they have recently changed out a lot of their sales staff and a few managers, so it seems they are making big changes. My experience this time was great - I would totally go back to buy my next Toyota. More
They are the kings of the nickel and dime, bad faith negotiations. Every time your sales rep goes to talk with his manager, at a minimum be prepared for a few hundred dollar bump in what you offer. if y negotiations. Every time your sales rep goes to talk with his manager, at a minimum be prepared for a few hundred dollar bump in what you offer. if you manage to make a decent deal, and the car isnt right there on the lot, dont hold your breath, They wont give you a VIN or try very hard to get you the vehicle. New Country Toyota is the king of bad faith negotiating. They will take you out of the market with a good deal, then either not try and find the vehicle you agreed to, or sell it out from underneath you to someone who didnt negotiate as well. All this is in an effort to get you to spend more for a better model and a less advantageous deal. Avoid them like a social disease. More
Not trust worthy – Bough a certified 09 Camry!! Paid handsome money still I was treated as if I am buying 10 years old car. While selling the car they were nice and polite. Once I paid token money thing handsome money still I was treated as if I am buying 10 years old car. While selling the car they were nice and polite. Once I paid token money things changed and they started dominating. They did not keep their promise for delivery date, clean car, change of parts, etc. They delayed car delivery saying work is being done and finally did $5 car wash and delivered car. There were belongings from previous owner!! Before delivery they promised to take care of scratches on car body but finally gave me car paint and asked to get it done myself!! Bought the car an after lot of wait they promised to get the bumper paint work done. It has been 2 months they are not picking my phone calls. Would not recommend this place at all. More
Very happy with our first service with New Country. Purchased a Certified Pre-Owned vehicle here two weeks ago and the battery died. Toyota Roadside Assistance showed up within 15 -20 minutes and jump Purchased a Certified Pre-Owned vehicle here two weeks ago and the battery died. Toyota Roadside Assistance showed up within 15 -20 minutes and jump-started it, and followed me to the dealer, even though they were not affiliated with the dealer. The dealer checked the electric system and replaced the battery at no charge. They stood behind the purchase, which is what we wanted to hear. Nice job RG More
My wife has had to use this dealership and always runs into a problem of omission, neglect and a cavalier attitude. We have lost hubcaps, had incomplete service work done and generally it seems that whe into a problem of omission, neglect and a cavalier attitude. We have lost hubcaps, had incomplete service work done and generally it seems that when a woman comes in the price goes up and the quality of the work goes down. I have told her to use another dealership but she does not listen. I guess this is part our problem but this dealership seems to be run by hustlers. More
I recently purchased a Highlander, from New Country Toyota of Westport. My salesperson was friendly, and answered all my questions. My overall experience, was great. I would recommend this dealers Toyota of Westport. My salesperson was friendly, and answered all my questions. My overall experience, was great. I would recommend this dealership to friends, and family. Thanks for all the hard work. More