New Country Toyota of Westport

We had an excellent experience at Toyota of Westport, buying a 2011 Prius. The new team is trying hard to rebuild the reputation after the disastrous prior management team, which under a different owner buying a 2011 Prius. The new team is trying hard to rebuild the reputation after the disastrous prior management team, which under a different owner was arrogant, condescending and rude. Rather, we received a fair, competitive price for our trade-in and the new car. We appreciate the straight talk and honesty. The new team is to be commended. It is not easy to rebuild a reputation, but if our experience is any indication, I believe they will succeed. Our visit made the car buying experience pleasurable again. More

What a difference the new management team in this dealer has made, I had previous experience with this dealer when it was under previous management and I avoided it like the Plague and I live in Westport. has made, I had previous experience with this dealer when it was under previous management and I avoided it like the Plague and I live in Westport. I was looking for a Highlander with specific options and the closest dealer was Toyota of Westport, I decided to give them a chance unaware of the management change, what a relief, no pressure, no hassle, very respectful, upfront and honest in their dealings with me, needless to say I was given a good deal on the Highlander and I bought the SUV. I would recommend this dealer to family and friends and residents of Westport who may be staying away because of their experience with previous management. Kudos to the new management team at Toyota Of Westport. More

My experience with New Country Toyota was extremely positive and I can and will recommend this dealership to my friends, neighbors, and relatives. Shoppers need to know that there is a new owner and n positive and I can and will recommend this dealership to my friends, neighbors, and relatives. Shoppers need to know that there is a new owner and new management at this location. All of the horror stories that you’ve heard about occurred under the previous ownership. New Country is run with integrity, honesty, and a desire to please their customers. The entire sales process was pleasant and hassle-free and there were no games, tricks, pressure, or other distasteful tactics. The sale was completed in a friendly and positive way and there is not one negative thing to say about this organization. You can shop other dealers, but it will be very difficult to match the honest processes in place here. Other dealers refuse to discount or ask for “Market Adjustment Fees” because they claim the tsunami in Japan has affected inventories. Or they pack on mandatory dealer-installed options and inflate the selling price by several thousand dollars. There were none of these tactics at New Country. Sandaura Brooks, the Internet Sales Manager, and Joe Ferreira, the General Manager, both provided me with prompt information via email. They did everything they could to ensure my satisfaction. Joey Rodegher, the Business Manager, handled the contract paperwork and, in a no-pressure way, offered additional services for me to consider. His demeanor was friendly and helpful and he contributed to the “hassle-free buying experience.” The owner of New Country needs to know that his team is making positive impressions with his customers and prospects. And prospective car buyers need to know that New Country Toyota of Westport is approaching the car-buying process in a fair, honest, and ethical way. More

I found the dealership to be particularly professional and very customer friendly. My sales consultant was very knowledgable of the inventory on hand and went the extra mile to find me an auto on short no and very customer friendly. My sales consultant was very knowledgable of the inventory on hand and went the extra mile to find me an auto on short notice and be able to deliver it on the same day. I am happy with the price I paid and my new Corolla is a great car. More

Vera Hribar was such a doll. It was/is my first time buying a car. She was a lot of fun and spoke with us freely and openly. I never felt pressured by her, and felt that she was trying her best to be buying a car. She was a lot of fun and spoke with us freely and openly. I never felt pressured by her, and felt that she was trying her best to be honest with us about the purchase (a used toyota solara). I don't know if I am going to buy the car, as I may try to find a newer model, but overall it was a good experience. I would definitely recommend this dealer, and especially Vera. More

Excellent experience. Both the Sales and service staff were attentive and responsive, and I am very happy with my beautiful new car, and its price. were attentive and responsive, and I am very happy with my beautiful new car, and its price. More

Vera was down to earth and made the experience fun. Everyone was nice. This dealer had a bad rep but I was told they replaced every manager with a new team from an Acura store. It was obvious! We will Everyone was nice. This dealer had a bad rep but I was told they replaced every manager with a new team from an Acura store. It was obvious! We will be back. More

We just bought a Sienna and were extremely satisfied with our entire experience. Joe Draper was our sales guy and he was very down to earth and gave us a great price. Joe Rodegher was the manager who handled our entire experience. Joe Draper was our sales guy and he was very down to earth and gave us a great price. Joe Rodegher was the manager who handled the sale and went over all the extended warranty options - he also seemed honest and straightforward. Everyone was friendly and we did not feel like we were being xx'd at all. I mentioned to Joe R. that I had come to this dealership last summer to look at Siennas and the sales guy I had talked with was a jerk and he said they have recently changed out a lot of their sales staff and a few managers, so it seems they are making big changes. My experience this time was great - I would totally go back to buy my next Toyota. More

They are the kings of the nickel and dime, bad faith negotiations. Every time your sales rep goes to talk with his manager, at a minimum be prepared for a few hundred dollar bump in what you offer. if y negotiations. Every time your sales rep goes to talk with his manager, at a minimum be prepared for a few hundred dollar bump in what you offer. if you manage to make a decent deal, and the car isnt right there on the lot, dont hold your breath, They wont give you a VIN or try very hard to get you the vehicle. New Country Toyota is the king of bad faith negotiating. They will take you out of the market with a good deal, then either not try and find the vehicle you agreed to, or sell it out from underneath you to someone who didnt negotiate as well. All this is in an effort to get you to spend more for a better model and a less advantageous deal. Avoid them like a social disease. More