New Country Toyota of Westport

I am writing to commend, and express my appreciation of, I am writing to commend, and express my appreciation of, the excellent assistance provided to me by Mr. Michael Malchevsky, Sales and Leasing Consul I am writing to commend, and express my appreciation of, the excellent assistance provided to me by Mr. Michael Malchevsky, Sales and Leasing Consultant, in the New Country Westport Toyota. As your loyal Toyota / Lexus customer I found Mr. Malchevsky to be most professional and thoughtful. In addition to his enthusiasm and efficiency, his gracious and pleasantly warm disposition above all helped greatly in expediting my purchase. It was a real delight for me to come in contact with Mr. Malchevsky who I believe aspires to higher operational standards and superior auto dealership work ethics. Sincerely, E. A. Franz More

This dealership has terrible prices. Their initial offer fora Prius was over $1,500 more that the price offered through my car buying service. They refused to negotiate their price more than $100, and claim fora Prius was over $1,500 more that the price offered through my car buying service. They refused to negotiate their price more than $100, and claimed that they would lose money if they sold the car any cheaper. They must be used to clueless Westport buyers. More

This dealership way overcharges for their used cars. They also have the nerve to charge 499.00 for a doc. fee or "conveyance" fee. Do yourself a favor and buy from a dealership in NY state. In New Yor They also have the nerve to charge 499.00 for a doc. fee or "conveyance" fee. Do yourself a favor and buy from a dealership in NY state. In New York there is a law governing dealerships with a cap of no more than 75.00 for this fee. It is for them to shuffle your paperwork and to put more money in their pockets. Also once you get your feet inside after a test drive you are immediatley sat down with this General Manager guy Jeff, who tries to shmooze you and butter you up. Don't fall for it. They just want to sell you a car and that's IT. More

I went to this dealer to purchase a 2011 Toyota Camry SE. The price I found online was the price they had, There wasn't much leeway in negotiating the price down further (I could probably have saved 2-300 mo The price I found online was the price they had, There wasn't much leeway in negotiating the price down further (I could probably have saved 2-300 more dollars) but regardless the Sales consultant was nice, respectful, and knowledgeable. I happened to choose the car on 1/1/13 So banks were closed but I went the following day to sign the paperwork and pick up the car. The sales personnel is fine but BE CAREFUL of the Finance managers. They will try to trick you into buying a extended warranty or extra bells and whistles. Do not do this!!! There is one thing they "forget" to tell you, you can buy these extended warranties and service packages later on within a specific time frame and in fact you can probably buy them from another Toyota dealer from across the country(over internet or phone ) for more than 50% off of what they force on you. Overall My initial experience was nice. Experience with being duped by the Finance guy was not but I went back the following day and they redid my paperwork and were very genuine. I would recommend anyone to this dealer but Do your research and be careful of the actual finance/payment part of the car. More

Worst experience I've ever had at a dealership. Needs a change of ownership. Incompetent mechanics (wrong diagnostics), sleazy reps always trying to up-sell, and terrible management have turned me off of T change of ownership. Incompetent mechanics (wrong diagnostics), sleazy reps always trying to up-sell, and terrible management have turned me off of Toyota. Will never visit this place again. Recommend Stamford if you need service. More

I just visited this dealer to service my Toyota Camry and service department is curteous and professional and amazing service. I was using Toyota Stamford and after having hossible customer service issues I service department is curteous and professional and amazing service. I was using Toyota Stamford and after having hossible customer service issues I have moved to this dealer and I have no regrets. More

I purchased a 2012 Prius from this dealership and was impressed by their ability to match a low price, give me a good deal on my trade-in, and their no B.S. approach. I kept waiting for the agreed-upon n impressed by their ability to match a low price, give me a good deal on my trade-in, and their no B.S. approach. I kept waiting for the agreed-upon numbers to change or for a catch, but they were gentlemen and kept their word on everything we negotiated. Joe in particular is a very straight-forward, knowledgeable, and honest guy. I also enjoyed dealing with the new general manager (Jeff I think). I appreciated their diligence in trading with another dealership to get me the car I wanted (which was hard-to-find) within a week. I also brought the new car into the servicing dept to have the reverse beep adjusted. I was impressed that they called be before the appointment to confirm and then called afterwards to check with me to make sure I was happy. More