New Country Toyota of Westport

I purchased a Toyota RAV4 from this dealership and the salesperson was great. Brendan Messina handled our transaction professionally and expeditiously. I would buy another vehicle from New Country Toyota salesperson was great. Brendan Messina handled our transaction professionally and expeditiously. I would buy another vehicle from New Country Toyota and ask for Brendan Messina. More

Go to New Country Toyota of Westport and you will be treated well! Ask for Tavon Turner and you will meet an intelligent, kind and down-to-earth sales man (the other sales people we met were also excel treated well! Ask for Tavon Turner and you will meet an intelligent, kind and down-to-earth sales man (the other sales people we met were also excellent). We just purchased a brand new Toyota Sienna-LE AWD 8-passenger hybrid from Mr. Turner at New Country Toyota. We had a fantastic experience buying the car - all of the staff including Percy (manager), Ricardo (finance), Gabrielle (business manager) and other helpful staff members were there to serve us and address our every need. We visited this dealership in July and Tavon accompanied us on our test drive. We were so impressed by his professionalism and honesty - if he did not know the answer to one of our questions, he would say "I don't know" and he would find out the answer. He was refreshing! That is why I returned to him in September and purchased the car from him. Thank you Tavon and everyone at New Country Toyota of Westport! Please note that dealerrater did not allow me to rate Mr. Tavon Turner - he should receive 5 stars. I did interact with Mr. Russell Duncan who was also outstanding; so he got 5 stars too! More

I have been driving a wide variety of vehicles for more than 15 years and have never written a review for service on my vehicle until now. Two days ago, I heard a clicking noise in my car and took it to Ne than 15 years and have never written a review for service on my vehicle until now. Two days ago, I heard a clicking noise in my car and took it to New Country Toyota service center to be checked. The service center knew my history; I regularly have my car serviced and have kept it in mint condition for the three years that I've owned it. They knew that I recently had a tire repaired and that it was likely something going on with the tire (I told them all this information, and they also had access to it because I went to a certified Toyota service center to have said tire repaired). I asked if I could wait at the dealership, and they told me it would take all day and that I could get a shuttle. I waited ONE HOUR for the shuttle, and by the time I got home I called to check on the status of my car, and my car was ready. They were extremely non-communicative and vague throughout the entire process. I had to pay for a cab to get back to the dealership, and when I finally arrived, they didn't know where my car was and forgot what the make was (I had to tell him it was a Camry). I then had to wait SEVERAL MORE minutes for my service representative to get the key to another car that was blocking my vehicle. Finally, and most egregiously, I was charged $175 for some lug nuts to be tightened--that was literally all the work that was needed. I asked if I could speak to someone about this price, and they said "the manager just left" and that nothing could be done about it. The staff at this location were all extremely unfriendly and did not effectively communicate with me about cost, timing, and expectations. It was complete highway robbery. I have already reported this to the Better Business Bureau as well. Staff and customers were also unmasked inside, and they did not offer any contactless payments--during a pandemic!--as they advertise. Please do not use this service center unless you enjoy being cheated. More

We recently took our car for mayor service to Toyota of Westport. The experience was excellent! Andy, the service manager was extremely helpful, and he even return the voicemail himself that we left at th Westport. The experience was excellent! Andy, the service manager was extremely helpful, and he even return the voicemail himself that we left at the dealer’s voice mail box to book the service appointment. Matthew the service advisor kept in touch with us the two days the car was in service. He was friendly and very professional from beginning to end. Terrance the technician left the car driving as new. Thank you to all of you for a great service! More

Had another wonderful experience at Toyota of Westport! Nick R. Assisted me in finding the perfect Highlander for a great price! He met all my expectations! Nick R. Assisted me in finding the perfect Highlander for a great price! He met all my expectations! More

I wish I were able to trust them 100%, but I find they are always over prescribing services that my car does not need. The prices are very high, I definitely do not need a differential fluid change on a 2 are always over prescribing services that my car does not need. The prices are very high, I definitely do not need a differential fluid change on a 2015 Rav4 with 50,000 miles on it, and they did not even check the fluid to see it's condition, I definitely did not need a cooling system flush that they recommended without even checking the fluid condition and I definitely did not need my air condition evaporator box cleaned out. Ouch. More

Great Dealership and people to deal with, they were able to find a certified Camry for me even with the current car shortage going on at this moment. to find a certified Camry for me even with the current car shortage going on at this moment. More

We had a wonderful experience purchasing a car from Jay Britt, our sales consultant, at New Country Toyota of Westport! Jay is so knowledgeable, professional, friendly and simply outstanding! He was also s Britt, our sales consultant, at New Country Toyota of Westport! Jay is so knowledgeable, professional, friendly and simply outstanding! He was also so very patient with us, answering all of our questions and showing us all of the great features on the car we purchased. Jay goes above and beyond with his excellent customer service that he provides to his customers! We needed a car quickly and Jay and the management of New Country Toyota of Westport made it happen! When you need a car, go to Jay Britt at New Country Toyota of Westport first! Thank you so much for helping us and selling us a great car!!! More

Nick is great to work with and always delivers. This is our 5 Toyota, 4th Prius. Please also thank Sam in Finance who helped us. our 5 Toyota, 4th Prius. Please also thank Sam in Finance who helped us. More

It was a pleasure to work with Nick, negotiation was swift and straight to the point. Always with a smile on the face and good attitude. swift and straight to the point. Always with a smile on the face and good attitude. More