New Country Toyota of Westport

Unresponsive and lack customer focus I had locked my keys in my trunk and contacted them on Friday to get a new trunk key (my car doesn't have an internal latch to open trunk). They ran m I had locked my keys in my trunk and contacted them on Friday to get a new trunk key (my car doesn't have an internal latch to open trunk). They ran my VIN and said it was manufactured in Canada and I would have to call Canada to get the key code. I knew Canada would NOT give ME the key code and told them that. They said they would not call and I had to do it. I got in contact with a Canadian dealership Friday evening who said they would give the key code to my dealership in the morning since mine had closed. Knowing I was without the car Canada called the dealership 3 times asking them to call back so they could give them the key code. They didn't call them. I called at 4 and told them to call and at 5 they closed until Monday without me having a key. I called the sales manager and the GM and they both told me the procedure to get a key code from Canada involved the Parts Manager from both dealerships. However, as I explained to them multiple times, I had already made arrangements that didn't involve the managers and the Canada dealership was willing to assist. On Monday the parts manager calls me early in the day telling me he had been in contact with the dealership on Monday...when they had not even opened yet due to time differences. On Friday they told me the Service Manager had left for the day but when I talked to him on Saturday he said they had told him about the situation on Friday. When I called him on the lie he said he "must have been outside or something". Stamford Toyota isn't that far away people. Go there instead and save yourself from having to do your own leg work and "inconsistent" stories. I won't be going back! More

Great buying experience! We have purchased Toyotas several times from Nick Roberts at New Country Toyota of Westport. Nick is straightforward and honest and the dealership pr We have purchased Toyotas several times from Nick Roberts at New Country Toyota of Westport. Nick is straightforward and honest and the dealership provides a great buying experience and the service there is terrific More

an ecellent experience I very recently bought my second Rav4 from New Country Toyota in Westport; an excellent car from what appears to be a very well managed dealership. I very recently bought my second Rav4 from New Country Toyota in Westport; an excellent car from what appears to be a very well managed dealership. In particular I want to give a "shout out" to Jon Walsh.the sales associate who took car of me. Jon was, hands down, the best car sales associate I have ever worked with. Jon is pleasant and professional. Jon is VERY responsive and willing to make every effort to assure that the purchase experience was a good one. Ron F More

return client after 10 deals just dove away in my new 4 runner couldn't be more pleased....my entire family has followed and purchased 8 from the guys at Westport n after 10 deals just dove away in my new 4 runner couldn't be more pleased....my entire family has followed and purchased 8 from the guys at Westport new country we are a very happy family More

Great service department I went to the dealership because of the price, a stay at the dealership because of the service. My service associated is Rocco, and I can't say enoug I went to the dealership because of the price, a stay at the dealership because of the service. My service associated is Rocco, and I can't say enough good things about him. More

Another Awesome Experience This is the third vehicle that we have purchased from New Country Toyota of Westport and it was such a smooth transaction. Jeff, Nick and Leland alwa This is the third vehicle that we have purchased from New Country Toyota of Westport and it was such a smooth transaction. Jeff, Nick and Leland always treat you like family and make the car buying experience fun rather than stressful. They always have a smile of their faces and really listen to what your wants and needs are. I would recommend this dealership to anyone who is looking for their next Toyota More

Easy, stress-free major purchase The staff at New Country Toyota made turning in my old vehicle and buying my new vehicle an enjoyable experience--not something that is often said whe The staff at New Country Toyota made turning in my old vehicle and buying my new vehicle an enjoyable experience--not something that is often said when searching for a new car. Nick Roberts, Leland Feng and Jeff Carrington did more than take care of us; they helped us make smart decisions based on the needs of our family. Awesome job, New Country! More

Satisfied Costumer Liam, Neville and the rest of the people we encounter are very friendly and accommodating. Neville is our salesperson and as his first customer, he di Liam, Neville and the rest of the people we encounter are very friendly and accommodating. Neville is our salesperson and as his first customer, he did a good job! He help us through the process from the start to finish. Thank you so much! More sales to come! More

Honesty, integrity--great experience “I just wanted to say thanks to Mike Ciufo, Leland Feng and their wonderful crew for the kind, courteous and friendly treatment me and my wife receive “I just wanted to say thanks to Mike Ciufo, Leland Feng and their wonderful crew for the kind, courteous and friendly treatment me and my wife received on our recent purchased of our 2008 Toyota Camry. Throughout the transaction, we were very impressed with your honesty, integrity and your straightforward approach in selling us our car. You surpassed our expectations by giving us a car that was much better than we anticipated. You stayed within our price range and worked hard with us to keep our monthly payments within our budget. You guys are just AWESOME and we could't be happier with this purchased of our 2008 Toyota Camry (used). We will enthusiastically recommend “New Country Toyota of Westport” to all our friends or anyone else looking to buy a used or new car. Please feel free to use this testimonial as you see fit. Thanks again for everything.” – Carmen and Carlton C. More

just looking Just out looking for deals on RAVs or Camery, ended up sold on the RAV. Purchased the rav new. So far I enjoy the ride. Just out looking for deals on RAVs or Camery, ended up sold on the RAV. Purchased the rav new. So far I enjoy the ride. More