New Country Toyota of Westport

Excellent professional friendly experience. Christian found us the perfect vehicle. We test drove a few vehicles on Monday, found the perfect vehicle with everything we wanted, drove it Thursda Christian found us the perfect vehicle. We test drove a few vehicles on Monday, found the perfect vehicle with everything we wanted, drove it Thursday,…and took delivery Friday afternoon. More

My Service Experience at New Country Toyota of Westport, CT 9/20/24 received a call from New Country Toyota of Westport to schedule 10k service, explained I was traveling and would call when we got home. CT 9/20/24 received a call from New Country Toyota of Westport to schedule 10k service, explained I was traveling and would call when we got home. 9/23/24 Called NC Toyota to schedule 10k maintenance, said I would be waiting for the vehicle as I couldn’t drop it off. I was asked by the service representative do you have any issues, I said yes. A. The floor mat on passenger side O-Ring that’s used to hold mat down was missing and need repair. B. I had what looked like a Plastic Assembly that holds wires or some part under the dash board fell out and hit my foot while driving, asked they put it back in the correct place. C. I asked if my auto start and stop of the Engine be disabled when you press the brake. She recorded my issues and gave me a Date of 9/30/24 Monday at 11:45 AM. 9/30/24 at 11:40 I checked in at the service stand and I was directed to the service agent logging in appointments. I was asked when she opened my appointment if I had issues, I asked if they logged in my concerns when I made the appointment on 9/23/24 and there was no record or entry? I Explained all I had already told them in Items A-C. 9/30/24 at approximately 2PM service representative said my battery was bad, truck was in my possession 9 months, then they said it wasn’t my truck, but someone else vehicle? 9/30/24 at 3pm I was told my service was complete, it was tire rotation and oil change, besides putting the cable holder back and fix floor mat! Waited 3.3 Hours? 9/30/24 While driving out of the parking lot, many customers were walking around and not paying attention to moving Trucks (2024 Tundra) going very slow, heard a noise around my truck and checked I didn’t hit a parked car, continued slow. Before having a chance to leave the parking lot, a Salesman ran over to me and yelled stop and was holding a lug-nut for a wheel, he went around my truck and found the right rear lugs were hand tight and falling off, had I left the dealership most likely my wheel would fall off in traffic. Drove back to the front of the garage and when I stopped, another lug fell off and went into a storm drain. Service manager Scott came out and apologized and said he would make this up to me by giving an extra service when my 2 years of free maintenance ended. I said, we all make mistakes, and no one is perfect. Now it’s 3:30pm and my day is shot. Got about 2.5 miles away from the dealership and my dash lit up with LOW OIL LEVEL, now I am angry and disappointed. I went back to dealer and said my dash is showing low oil after they had just completed an Oil change. I was down two quarts! I went into the service manager’s office and demanded they log a complaint that my engine wasn’t given the correct amount of oil after an Oil change. 4:20pm I finally got home from my 11:45am appointment (a 10-minute drive), I checked the passenger floor mat, and it was NOT fixed. I called Scott at 4:27pm and left a message to complain they didn’t fix the mat on a New 2024 Toyota Tundra Limited. After not hearing back from Scott I called the service manager the next day and got his voice mail, asked for a call back, nothing for the whole week. On October 1, 2024 I received an email from the service manager asking me about the quality of my Service!! The email had the Service manager as Follows: Greetings John - Thank you for servicing your Toyota with us. Please know that we truly appreciate and value your business. I am following up with you regarding your service visit on 9/30/2024. Our number one goal is Ultimate Customer Satisfaction. We pride ourselves on offering you Value, Convenience and Guaranteed Quality.Warmest regards, Rodger Morel Service Manager New Country Toyota of Westport 777 Post Road East Westport, CT 06880 www.newcountrywestporttoyota.com When I called on October 1, 2024, and asked to speak with Mr. Roger Morel (Service Manager),I was told he no longer was employed at New Country Toyota. More

Brendan was a wonderful salesman! He followed up, checked back with me and kept me informed! I will be back! He followed up, checked back with me and kept me informed! I will be back! More

Brendan Messina was patient, courteous and excellent to work with when purchasing a new car. work with when purchasing a new car. More

Great experience with New Country Toyota. Christian Romaniello was very professional and brough a Tundra to my residence to make sure it would fit in the garage. He also quickly located the Christian Romaniello was very professional and brough a Tundra to my residence to make sure it would fit in the garage. He also quickly located the perfect car and handled delivery and a quick hassle-free closing. He was very easy to deal with and regularly communicated status through the closing process. I recommend. More

Mr. Crisafi has clearly demonstrated that he always holds himself to the highest standards of professionalism and competence while carrying out his job. He is undoubtedly a remarkable individual and a holds himself to the highest standards of professionalism and competence while carrying out his job. He is undoubtedly a remarkable individual and a great new asset to NCTW. We are absolutely satisfied and deeply grateful for your assistance. More

I have leased several cars through the dealership, and Nick Roberts is always a pleasure to work with. His knowledge and efforts to find the perfect car for me have made each experience easy and enjoyable Nick Roberts is always a pleasure to work with. His knowledge and efforts to find the perfect car for me have made each experience easy and enjoyable. Nick is always thoughtfully responsive to my questions and concerns, and everyone I've worked with at New Country has been helpful and accommodating. Service, throughout the years, has also been excellent. More

En busca de la mejor opción encuentro a Toyota New Country Wesport, tube la posibilidad de conocer el equipo más profesional Dos personas geniales DENNIS y CRISTIAN,aún mi sueño fue hecho realidad del Country Wesport, tube la posibilidad de conocer el equipo más profesional Dos personas geniales DENNIS y CRISTIAN,aún mi sueño fue hecho realidad del valor de la amabilidad, seguridad y garantías que ofrecen con parte del servicio al cliente,le recomiendo mis mejores experiencias cuando visiten el lugar saldrán con la solución y felicidad que hoy comparto More

Nick was very personable and made our time with him informational and fun. He was very patient with two seniors who are not tech savvy! informational and fun. He was very patient with two seniors who are not tech savvy! More

Nick was very thorough, personable, and professional, He made the entire process very easy and efficient. made the entire process very easy and efficient. More