New Country Toyota of Saratoga Springs

People warned me about this dealer - especially Chris R - the salesman who just sits there lounging on his chair and expects the customer to crunch out the numbers. He was very rude to almost insulting when the salesman who just sits there lounging on his chair and expects the customer to crunch out the numbers. He was very rude to almost insulting when I went in to check out their RAV4. There was something about the way he treated me and spoke to me that almost felt like he was racist. Never going back to this dealer. We just walked away from that place 5 mins after talking to this butthole. More

Terrible Service - re-defines "Steelership" - in competent and unprofessional Mechanicville Toyota is much better option if you don't have a indy. competent and unprofessional Mechanicville Toyota is much better option if you don't have a indy. More

Certainly the best dealership we have dealt with over our 53 year marriage. Ask for Jerry H. for his knowledge and professionalism. 53 year marriage. Ask for Jerry H. for his knowledge and professionalism. More

Dan Miller was kind, laid back and made the buying process so easy. Great customer service! process so easy. Great customer service! More

I worked with Jerry at New Country Toyota in Saratoga to get me into the car that I wanted. Jerry was great - when texting questions to him he got back to me almost immediately. The whole process working wi get me into the car that I wanted. Jerry was great - when texting questions to him he got back to me almost immediately. The whole process working with him was seamless and easy. I would definitely recommend this dealership and ask for Jerry! More

I worked with Dan Miller to convert a lease of my Toyota Venza into a purchase. Explained everything clearly patiently and made the process go very smoothly. I would recommend Dan for anyone seeking either Venza into a purchase. Explained everything clearly patiently and made the process go very smoothly. I would recommend Dan for anyone seeking either a new vehicle or a used vehicle. Personable, and patient. I am a very, very senior citizen so needed a lot of explanation. He continues to offer help with any questions I might come up with in the future about how aspects of the car work. I’ve also had great service from the service department, which is another plus for dealing locally. More

Outstanding place to shop for a new car. The sales team Jerry Harvey and Johnny the manager are the best. Gary W. Howard The sales team Jerry Harvey and Johnny the manager are the best. Gary W. Howard More

Caveat Emptor. Buyer Beware. See car in person first. Scrutinize selling agent. 
 
Everything seemed great with my recent purchase of a Certified Pre-Owned 2021 Buyer Beware. See car in person first. Scrutinize selling agent. 
 
Everything seemed great with my recent purchase of a Certified Pre-Owned 2021 Corolla Hatchback. I had been looking all over for this particular model, and this one seemed to check every box. 

 The agent, Lee Garrand, was very supportive leading up to the purchase, which I had to make sight unseen due to it being somewhat far from where I live. He mentioned that there had been a small accident at one point, but that the insignificant dent was fully repaired and unnoticeable. This helped me feel that New Country Toyota was a trustworthy institution and I felt OK about purchasing the car before seeing it in person. 

 I wish the dealership had been as honest about the interior condition of the car as the exterior. It was never shared with me that the previous owner had been smoking cigarettes in the car. Upon arrival, when Lee was showing me the car (which was already purchased) I opened the door to find a cigarette burn in the passenger seat. I expressed my disappointment, and Lee just said “Yeah I just noticed that this morning. You can have it fixed somewhere for $50.” I wish I had taken greater pause at this moment, but it felt too late to make a fuss. 

 The car smelled like new when I purchased it, but within a couple weeks when the deodorizer began to wear off, I and my passengers began noticing the distinct smell of old musty cigarette smoke. On multiple occasions, I have been asked by friends and coworkers if I had been smoking cigarettes in my brand new car (It would have surprised them greatly). 

 This really bothered me, and I reached out to Lee. I asked about both the smell and the cigarette burn, citing that it felt like I was not given this very important information before spending $25k on the car. I explained that one of the reasons I was buying Certified Pre-Owned was the added confidence that the car had been taken care of. After weeks of phone tag and long gaps in communication, he responded with a message that addressed the smell, but never mentioned the burn in the seat. 

 His manager had offered that I could drive the car all the way back to Saratoga and leave it there for a day while they “Ionized” it. The machines that ionize are about $80 and I decided to do that myself. I asked about the cigarette burn and it was another few weeks before I finally had to reach out again to hear him say “My manager said no, nothing we can do for you.” 
 
Assuming this car was leased before it was put on the market as Certified Pre-Owned, the responsibility for the loss of value on this car should have fallen on the leaser. And I, as the buyer, should have been informed that this car was smoked in and damaged by the previous owner. If none of that was possible, then I would have expected Toyota to make some kind of effort to make me feel better about this massive purchase. 
 If New Country Toyota had been honest about the cigarette burn and smell, I would have asked that they address these things before I buy it, and if they couldn’t, I would have bought the same model elsewhere.
 
I never leave a negative review. I hope this review stands out to prevent this from happening to another buyer. More

Excellence in every respect from the minute you walk in to every detail they make you feel like you are the most important person,love the attention and attitude. to every detail they make you feel like you are the most important person,love the attention and attitude. More