New Country Motor Cars

excellent and professional customer service My driver windshield wiper on my 2020 GLE was broken, I was driving home from a meeting in Massachusetts, it started pouring rain. I called my deale My driver windshield wiper on my 2020 GLE was broken, I was driving home from a meeting in Massachusetts, it started pouring rain. I called my dealer who said it would be $68 and I could install the blade. Poor visibility required that I find a nearby dealer. Ron Chwalek and Christine Pandolfo of New County Motors took me immediately, replaced My damaged wiper blade, topped off my window washing fluid....all in about 10 minutes. They refused payment!! Thank you for your exceptional service and your most generous and timely service. More

Exceptional Sales Manager I had the pleasure of working with Cherif Diouf for my new purchase. Before I could speak with any sales personnel, the sales manager Cherif came ove I had the pleasure of working with Cherif Diouf for my new purchase. Before I could speak with any sales personnel, the sales manager Cherif came over to me, introduced himself and made it known that New Country was a best in class relationship inaugurating dealership. He took the time to get to know me on a personal level, and understand what I was interested in. He made sure I was comfortable with everyone I had to work with throughout the process and I am very thankful. I would strongly recommend New Country to anyone interested in purchasing a Mercedes! More

I’ve been a customer of New Country Mercedes-Benz for over 15 years and their service, sales and finance team are excellent and never fail to leave me feeling like a valued customer. Bravo! over 15 years and their service, sales and finance team are excellent and never fail to leave me feeling like a valued customer. Bravo! More

Ron Chwalek - 1st class service Left Headlight died and Tire Pressures were off on my Mercedes C300. Ron took care of me as I waited. Had Service Tech Mike Nicolo change headlight Left Headlight died and Tire Pressures were off on my Mercedes C300. Ron took care of me as I waited. Had Service Tech Mike Nicolo change headlight and inflated all the tires to correct pressure. Fixed on November 26th right before Thanksgiving. All this in a matter of 15 minutes. 1st class service all the way. Highly recommend. More

Sketchy Sales Sketchy sales tactics. Negotiated a price then was informed they would only replace 2 of the 4 low tread and unsafe tires on a “certified” vehicle. If Sketchy sales tactics. Negotiated a price then was informed they would only replace 2 of the 4 low tread and unsafe tires on a “certified” vehicle. If I wanted all 4 unsafe tires replaced, I would have to pay $500 more. That, on top of the $800 conveyance fee. I walked. More

Exceptional Customer Service My thanks to Ron Chwalek for his exceptional customer service. Ron is a great asset for New Country Motors in Hartford, Connecticut. Thank you very mu My thanks to Ron Chwalek for his exceptional customer service. Ron is a great asset for New Country Motors in Hartford, Connecticut. Thank you very much More

Special Thank You to Ron Chwalek! I headed out on a trip to Buffalo on Wednesday (12/4) in my E350 and noticed the pressure in my tires was very low. Stopped by New Country Motor Cars I headed out on a trip to Buffalo on Wednesday (12/4) in my E350 and noticed the pressure in my tires was very low. Stopped by New Country Motor Cars to have things checked out. Ron Chwalek greeted me, examined my tires and found no damage. Ron adjusted the pressure to the proper settings and also topped off my windshield washer fluid. My drive to Buffalo went smoothly. I greatly appreciate Ron's assistance. Great service like this is the reason I buy my cars from and have them serviced at New Country. Thanks again! More

Best service by far!! Excellent service as usual with Ron Chwalek! Front right low beam bulb out. Ron mentioned might be tough to change. Immediately got assistance from Excellent service as usual with Ron Chwalek! Front right low beam bulb out. Ron mentioned might be tough to change. Immediately got assistance from Tony Araujo. Tony changed bulb that was in a tight spot. Great job Ron and Tony! Thanks! More

Ron Chwalek took great care of me as always I arrived at the Service Express area to have my tires inflated properly as I had new tires installed at Town Fair and the pressure wasn't correct. R I arrived at the Service Express area to have my tires inflated properly as I had new tires installed at Town Fair and the pressure wasn't correct. Ron Chwalek immediately took care of me and adjusted the pressure and reset the computer. He also offered to top up my windshield washer fluid given that it was snowing that day. As usual, Ron did everything with a smile on his face and made me feel very comfortable. I was in and out in 15 minutes. More

Friendly and thorough service from Ron Tire pressure light came on. Drove in and Ron Chwalek went to work immediately. He also helped me remove some dead leaves stuck under the hood and che Tire pressure light came on. Drove in and Ron Chwalek went to work immediately. He also helped me remove some dead leaves stuck under the hood and checked the tread on my tires. He always explains things in a pleasant way. The guy is great! More