New Country Motor Cars

Completely arrogant! The other day I went to test drive a vehicle that had taken weeks to become available. Upon entering the dealership there was nobody around to help. I located the manager who asked me "t vehicle that had taken weeks to become available. Upon entering the dealership there was nobody around to help. I located the manager who asked me "to wait a minute"; so he could finish some paperwork. It was the most sterile environment I'd ever experienced - having test driven 5 cars in the last few weeks that says something. The sales associate was actually worse! He could not have been less interested in helping me. Who trains these people on customer service? No friendly smile. No questions of interest in getting to know you - the CUSTOMER! They gave no compelling reasons to even buy a car from them versus another Mini dealer when I asked. The only item they could list was "we have a good service department";. He was so arrogant and totally unfriendly that I would willingly spend $1,000 more at another Mini dealer just if they sincerely said 'hello'. Bad vibe here! Stay away! More

I am an area business owner and was recently in a serious accident, with injuries. My car was totaled, so I found a great private-party deal on a used Mercedes and decided to have it serviced an hour and a h accident, with injuries. My car was totaled, so I found a great private-party deal on a used Mercedes and decided to have it serviced an hour and a half from my home at New Country in Hartford after purchase. I typically have my CLK 500 serviced there, so I was looking forward to the service. As I sat in their waiting area for the entire day, I learned that the spark plugs and wires were broken by the mechanic during the tune-up, which ended up as $600 my cost. I figured that it was a used car, they might have been worn, so fine. At the end of the visit, I went to pay a bill for $2103.25, and since I just depleted my expenses debit account with the recent car purchase (and have other pending bills), I figured that I would write a check off of my other bank account with branches throughout MA. Long story short, the check was not "acceptable" as payment, despite having my bank branch manager call (this was at 5 minutes to 5 pm) to verify that I had plenty of funds to cover such a check. I have never had a payment problem in my life, and they treated me like some low-life, especially a "Julie" and "Ben Frost" the supposed general manager. I have always payed using a check, and I wish that I had known that they no longer intended to accept this as payment from me. I had to leave my car with them overnight, find a rental (my cost, of course!) to get home, and have the $2103.25 in cash the next day in order to get my car back. Chris Langley and Andy sold me many cars in the past, (bought in cash) and despite this, they were not willing to reconsider, merely stating that it is "policy" Another of their colleagues told me later that they were treating me this way because I did not end up buying the car from their sales dept. so "don't expect special treatment!!!" I was not asking for special treatment, but as a business owner, I too take checks at my full discretion, but considering my customer loyalty, many past purchases, and endorsement from the bank manager, I would surely have been comfortable taking a check from a customer such as myself. So why would a reputable business prefer cash only? Oh well, bring lots of paper cash or a credit card. I personally would just stay away from the place, but they are unfortunately the only Mercedes act in town. That is my personal experience in a nutshell. I might even switch back to Audi or BMW if a Mercedes dealership does not re-open in West Springfield. At least Fathers and Sons of West Springfield has some integrity. More

I've bought several Mercedes from this dealership and unfortunately had several problems, however they were always helpful and took care of the issues right away. Even though I walked into the dealer unfortunately had several problems, however they were always helpful and took care of the issues right away. Even though I walked into the dealership at the age of 20 to buy my first one, I was treated with complete respect from day one. I understand cars aren't going to run perfectly, however it's how the issues are handled that is important to me. New Country sets the bar for quality service. More

PROVIDED REALISTIC TRADE IN ALLOWANCES ON S500 AND CORVETTE 2000.. FOR THE PURCHASE OF A S500 2004... TOOK UP MUCH OF HIS TIME BUT HE DID NOT SEEM TO MIND.. NO ATTEMPTS TO RUSH NOR DID HE TRY TELLING CORVETTE 2000.. FOR THE PURCHASE OF A S500 2004... TOOK UP MUCH OF HIS TIME BUT HE DID NOT SEEM TO MIND.. NO ATTEMPTS TO RUSH NOR DID HE TRY TELLING ME WHAT TO BUY.. THE ONLY THING I WOULD WARN SALESPERSONS TO STOP SAYING .. "THE BOSS"S WIFE DROVE THAT CAR" WHAT IS THIS SUPPOSED TO MEAN?.. I HAVE HEARD THIS SAME LINE USED BY SEVERAL SALESPERSONS AT DIFFERENT DEALERSHIPS? HUH? More