New Country Motor Cars

All Sales are Final for Special Ordered Parts! If you ever make a purchase in the part sales department of this dealership be prepared to hear a robot recite the same phrase to you over and over ag If you ever make a purchase in the part sales department of this dealership be prepared to hear a robot recite the same phrase to you over and over again when you try to make a return for a part you don't need, "All sales are final for special ordered parts." Fortunately for me this lesson cost me only $40 because i managed to fix the spare part i had ordered but they refused to make the return even though my prior business with them has been for much more money. Don't make the mistake I did, buy parts ANYWHERE ELSE unless you enjoy headaches and no customer service. Most of the employees were very nice and I think the biggest problem is the New Country Sales Policy as well as the Sales Manager Dave who has no common sense and treats the people who pay his salary (consumers) like they are garbage. I understand he is in a though position but I will be making a formal complaint against him for giving the Mercedes Benz franchise a negative image and disenfranchising their customers. More

Worst Experience I recent found a vehicle that my wife really liked. I called a salesperson (heem, I think is his name). At first he was very eager to help. Once he fo I recent found a vehicle that my wife really liked. I called a salesperson (heem, I think is his name). At first he was very eager to help. Once he found out I lived 600 miles away he just lost interest and I feel he just didn't care. I was already preapproved and ready to go. I was also willing to fly out and pick up the car. Then I spoke with Jarold (Suppose to be a Manager). He threw me some lines and said we can work it out and would get me all the numbers. So I said ok. Next day comes and no response and I tried to get ahold of Jarold to see what is going on. When I call the dealership it goes straight to Voicemail ( they screen phone calls) also I have never called a dealership and never been ignored like this place. They don't even have a receptionist and if they do then that person is about worthless. I finally get ahold of Heem and the vehicle said it had 6 miles on the website and heem tells me they told that this vehicle has 5000 miles. I was anger because they lie on their website. Since my wife wanted the vehicle we looked past that and still wanted it. I don't understand how a so called "High End Dealer" treats their customers like garabage. I drive a 60,000 Ram Truck and those dealerships at least treats you with some kind of respect. Apparently New Country doesn't want to sell their vehicles to bad. If you want me to buy from you "New Country" then you better treat me with respect and give me a better deal. If not then I'm sorry my money isn't good enough for you. More

Seamless transaction Everything from the initial contact to schedule a test drive to meeting with the finance manager and taking delivery was smooth and very satisfactory. Everything from the initial contact to schedule a test drive to meeting with the finance manager and taking delivery was smooth and very satisfactory. I have had service done there in the past, and was very pleased by the price, work done and follow through by the service advisor. We dealt with Mirela on our recent CPO purchase and it was a low stress and professional experience all the way through. Having confidence in your dealer is second only to having confidence in the car itself. Mercedes has some excellent vehicles on offer and there are equally impressive staff members at New Country in Hartford to be sure that purchasing and servicing are handled in an equally impressive and satisfying manner. I highly recommend Mirela and New Country Mercedes. David R. Peck More

Good salesmanship I recently visited New Country Mercedes in pursuit of my next vehicle. The dealership was very accommodating, and the sales professional in particular I recently visited New Country Mercedes in pursuit of my next vehicle. The dealership was very accommodating, and the sales professional in particular was very knowledgeable, friendly, and pressure free. It definitely felt like she took the time to listen to what I was looking for, and made recommendations based on the information that I provided her. Their numbers were very fair and although I didn't purchase during my first visit, I will certainly purchase from them in a near future. Thank you Kaylee for the white glove service. More

Best car buying experience I worked with salesperson, Cherif Diouf He has listening skills and is not trying to just sell you a car. I appreciated his working within a budget. I worked with salesperson, Cherif Diouf He has listening skills and is not trying to just sell you a car. I appreciated his working within a budget. He wasn't the typical salesperson from other dealerships--and I did shop around! I recommend New Country Mercedes Benz and in particular Cherif to work with. I doubt you'll be disappointed with the experience and you'll get excellent service. More

A very positive purchasing experience I just purchased a 2012 S550 from New Country. I worked with GM Mark Hoch and salesperson Don Salierno. Both of these gentlemen were great to work wit I just purchased a 2012 S550 from New Country. I worked with GM Mark Hoch and salesperson Don Salierno. Both of these gentlemen were great to work with, and the entire experience far exceeded any prior car purchase, and I've been buying cars for 42 years. These folks embody all the things that you expect in a business relationship. While searching for a vehicle, I worked with about 10 other MB dealerships. The guys at New Country separated themselves from their competition by their professionalism, honesty, customer service orientation, responsiveness, and their willingness to go above and beyond to get the deal done. I'd highly recommend them to anyone purchasing a Mercedes Benz. Andy Deveau More

Questionable Service I brought my car in for maintenance and to resolve a 'check engine' light. I was told by service consultant when I picked up the car, which took much I brought my car in for maintenance and to resolve a 'check engine' light. I was told by service consultant when I picked up the car, which took much longer than I was led to believe it would, that it was a loose connection and it was resolved. Once I got home, I noticed the check engine light was still on. I returned to the dealer and after the service advisor talked to the mechanic, was told it needed parts they did not have, and they'd let me know when they were in. That was seven weeks ago and I have not had a call. What's more, when I looked at the service receipt later on, it said the front springs were broken. The service advisor never mentioned this, nor did they repair or schedule further work. All in all, a useless expensive trip leaving more unanswered questions than when I went in. This is not the first time I've had problems with their service, as I have had previous complaints that were not fixed in one visit. I don't think I will be returning for future service. More

royal treatment!! I was looking for a first car for my daughter. I had seen a vehicle on their used car section of their very extensive pre-owned inventory. I was put i I was looking for a first car for my daughter. I had seen a vehicle on their used car section of their very extensive pre-owned inventory. I was put in contact with salesman Silvio Sciarra. He was very courteous, professional and accommodating. We made an appointment for me to see the car the following day. When I went in to meet Silvio, i was surprised at how knowledgeable he was on this vehichle because this was not a Mercedes. Silvio always gave me second to none treatment that made me feel like I WAS buying a Mercedes. The used car process was a one price system and the car was a VERY good price It was the best price in 30 miles of the dealership for comparisons of the same car! Silvio and used car manager Scott Carrington made the final process of understanding the contract and making it no nonsense. I highly recommend New Country Mercedes for a car purchase! if this was the service and professionalism ( which is so rare these days) on a USED car, I cant wait to go back for myself and buy a NEW car! Go see Silvio Sciarra and tell him Gil sent you! You wont be sorry!! More

Excellent service at Mercedes Benz Hartford dealer Attention, promptness and courtesy characterized my visit to Mercedes Benz dealer in Hartford for service. The hour-long wait went by very fast and I Attention, promptness and courtesy characterized my visit to Mercedes Benz dealer in Hartford for service. The hour-long wait went by very fast and I was quite comfortable and entertained in the revamped service waiting area. Thankfully the repair this time wasn't too bad, for a 10-year old Mercedes ML350. Brenda was great, very attentive and I will ask for her as service consultant for my next visit. More

See Billy T. for all your BMW Questions Billy T. is very knowledgeable about BMWs. As a person new to BMW, my conversations with Billy helped me decide which car made the most sense for me t Billy T. is very knowledgeable about BMWs. As a person new to BMW, my conversations with Billy helped me decide which car made the most sense for me to purchase. Billy helped me choose the perfect car for me and made the overall purchasing experience painless. Billy and those involved in the finance process were, professional, informative and friendly. More