New Country Motor Cars

Top service for our Mercedes Sprinter Let me start that when I was initially going to buy a Sprinter for our business I was hassled, pushed and relentlessly contacted by other Mercedes dea Let me start that when I was initially going to buy a Sprinter for our business I was hassled, pushed and relentlessly contacted by other Mercedes dealerships. I had the pleasure to deal with Dan Sullivan of New Country and he understood we're in business and businesses buy vehicles. He provided in-depth information and had the most knowledge about Sprinters and he never pushed us once. After dealing with so many dealerships we were so happy with his professionalism we decided to move forward with him and we actually ended up driving away with a 4x4 Sprinter at a very comfortable price. He did everything including setting up complex logistics to get the Sprinter we wanted. Fast forward 1700 miles later. The Sprinter's transfer case locked up when driving down the road we had a previous issues engaging and disengaging the 4x4. At 8 pm Dan answered his email and told us who to call. That evening our Sprinter was put on a flatbed and brought directly up to new country the very next morning they took a look at it almost first thing and they have found there was a defective transfer case and internal gearing problems they order a new transfer case and believe it or not they had it swapped out and the truck ready the very next day! They have the van done one day early than what they initially told us I would incredibly grateful because they know this truck is what we used to make money for our business. I couldn't be happier with the sales staff the customer service and the technicians at new country they have rightfully earned our business as a company and being a business owner myself I appreciate true customer service as we do the same for our customers as well. We will purchase more vehicles from them in the future for all of our Sprinter needs. Thank you New Country! Joseph MontuorI CET/CEO Peave of Mind Fire & Security LLC www.pomfire.com 855-997-4POM More

Spectacular customer service The customer service staff at New Country Mercedes Benz of Hartford is top notch. I have worked with Mohammed Salem and Bijal Upadhyay. Bijal is extre The customer service staff at New Country Mercedes Benz of Hartford is top notch. I have worked with Mohammed Salem and Bijal Upadhyay. Bijal is extremely knowledgeable of the computer and electronics in the car with regards to the somewhat complex navigation system and other convenience functions of the car. She definitely will make sure that any questions you have with regard to the operation of the vehicle are resolved. Mohammed is a superb associate who makes sure that your session at he dealership is comfortable and successful for the reasons that you may be there More

Extremely Satisfied with New Country Motor My husband and I had really the best experience and excellent customer service since we arrived to New Country Mercedes-Benz. We are completely satisf My husband and I had really the best experience and excellent customer service since we arrived to New Country Mercedes-Benz. We are completely satisfied specifically with the salesman Dean DiBella, and the product concierge Bijal Upadhyay. Dean was awesome and great. He did everything he could to make sure we were not only happy with C300 4MATIC but that was exactly what we wanted. At any point, we never did feel pressured to buy. In fact, it was quite opposite. Whole purchase was within 2 hours! He was so welcoming and professional. Generally, car buying is stressful but Dean and his manager made it very easy for us. He made sure that our car would be delivered to our home. At the end, we want to thank Bijal Upadhyay who delivered the car at home on time and explained us how the car works. Bijal had explained vividly all about the luxury car (c-class Mercedes) and took time to make us understand. She also made sure that I am driving comfortably and know all about this luxury car. She is very nice, courteous and very helpful. She is very thorough about her job. We are enjoying our new car and drive. Bijal and Dean are outstanding team of New Country Mercedes-Benz, Hartford, CT. My husband and I will recommend Dean and Bijal to anyone we know wanting to buy a car and we will definitely buy from them to make another purchase Nilanjana Maulik More

Warranty and scheduled maintenance I had a warranty issue with a 2013 C 300. I was helped by Sammy Cruz who was knowledgeable, efficient and responsive. I had the work done (seems to be I had a warranty issue with a 2013 C 300. I was helped by Sammy Cruz who was knowledgeable, efficient and responsive. I had the work done (seems to be fine now) and had the 30,000 mile servicing done, as well. New Country isn't cheap, but you get what you pay for, and they gave great customer service. More

Great customer service I needed tire pressure adjusted. I called Melanie Dazy, in Sales, through MBrace concierge and when I drove in, Ron Chwalek met me with a handshake w I needed tire pressure adjusted. I called Melanie Dazy, in Sales, through MBrace concierge and when I drove in, Ron Chwalek met me with a handshake when I gave him my name. He had me pull up and I was out in less than 10 minutes. As you read other reviews about Ron you can see what an outstanding service representative he is. More

Great Customer Service I am writing this note of appreciation for the outstanding customer service provided by New Country Mercedes dealer’s Service Department Mr. Ron Chwal I am writing this note of appreciation for the outstanding customer service provided by New Country Mercedes dealer’s Service Department Mr. Ron Chwalek, Technician James, GM Steve Dunham and at most importantly Brenda service consultant. It was a great team effort on last week when i drove in with broken windshield wiper and low air tires. I was attended by this good and hardworking people from Service department. Brenda and Ron hardly took 15 minutes to rectify the problem of my car. The ability to provide the resolution quickly exceeded my expectations. Keep up the good work guys! More

Servcie Ron provided excellent service to me today. I stopped by to have my coolant replenished. I was in and out of the dealership within 5 minutes. Ron was Ron provided excellent service to me today. I stopped by to have my coolant replenished. I was in and out of the dealership within 5 minutes. Ron was extremely professional and pleasant. More

Ron in service I was having a difficult time paring my new iphone to my C300 so I stopped at New Country Mercedes in Hartford on my way home from work on Wed, 3/30/2 I was having a difficult time paring my new iphone to my C300 so I stopped at New Country Mercedes in Hartford on my way home from work on Wed, 3/30/2016. Ron immediately came over to help me. Not only did he get my Bluetooth working but he loaded all my contacts and showed me how to scroll thru them using the wheel so I never have to touch my phone looking for a contact. Ron did an exceptional job helping me considering I didn't even have an appointment. Thank you Ron! Cathy W. More

Excellent care and attention to detail so far Mike has been great with the process of finding the right car for me. Buying the car was almost too easy. Bijal is being so helpful to get the "tech" Mike has been great with the process of finding the right car for me. Buying the car was almost too easy. Bijal is being so helpful to get the "tech" stuff working on my car. I'm learning and she is very patient and thorough. It's a great experience and I LOVE MY NEW CAR More

Excellent service I have service to my mercedes benz in this dealer... They spent few hours to do service to my car and everything was excellent. Brenda was very helpfu I have service to my mercedes benz in this dealer... They spent few hours to do service to my car and everything was excellent. Brenda was very helpful in this service More