New Country Motor Cars

Extremely Satisfied with New Country Motor My husband and I had really the best experience and excellent customer service since we arrived to New Country Mercedes-Benz. We are completely satisf My husband and I had really the best experience and excellent customer service since we arrived to New Country Mercedes-Benz. We are completely satisfied specifically with the salesman Dean DiBella, and the product concierge Bijal Upadhyay. Dean was awesome and great. He did everything he could to make sure we were not only happy with C300 4MATIC but that was exactly what we wanted. At any point, we never did feel pressured to buy. In fact, it was quite opposite. Whole purchase was within 2 hours! He was so welcoming and professional. Generally, car buying is stressful but Dean and his manager made it very easy for us. He made sure that our car would be delivered to our home. At the end, we want to thank Bijal Upadhyay who delivered the car at home on time and explained us how the car works. Bijal had explained vividly all about the luxury car (c-class Mercedes) and took time to make us understand. She also made sure that I am driving comfortably and know all about this luxury car. She is very nice, courteous and very helpful. She is very thorough about her job. We are enjoying our new car and drive. Bijal and Dean are outstanding team of New Country Mercedes-Benz, Hartford, CT. My husband and I will recommend Dean and Bijal to anyone we know wanting to buy a car and we will definitely buy from them to make another purchase Nilanjana Maulik More

Warranty and scheduled maintenance I had a warranty issue with a 2013 C 300. I was helped by Sammy Cruz who was knowledgeable, efficient and responsive. I had the work done (seems to be I had a warranty issue with a 2013 C 300. I was helped by Sammy Cruz who was knowledgeable, efficient and responsive. I had the work done (seems to be fine now) and had the 30,000 mile servicing done, as well. New Country isn't cheap, but you get what you pay for, and they gave great customer service. More

Great customer service I needed tire pressure adjusted. I called Melanie Dazy, in Sales, through MBrace concierge and when I drove in, Ron Chwalek met me with a handshake w I needed tire pressure adjusted. I called Melanie Dazy, in Sales, through MBrace concierge and when I drove in, Ron Chwalek met me with a handshake when I gave him my name. He had me pull up and I was out in less than 10 minutes. As you read other reviews about Ron you can see what an outstanding service representative he is. More

Great Customer Service I am writing this note of appreciation for the outstanding customer service provided by New Country Mercedes dealer’s Service Department Mr. Ron Chwal I am writing this note of appreciation for the outstanding customer service provided by New Country Mercedes dealer’s Service Department Mr. Ron Chwalek, Technician James, GM Steve Dunham and at most importantly Brenda service consultant. It was a great team effort on last week when i drove in with broken windshield wiper and low air tires. I was attended by this good and hardworking people from Service department. Brenda and Ron hardly took 15 minutes to rectify the problem of my car. The ability to provide the resolution quickly exceeded my expectations. Keep up the good work guys! More

Servcie Ron provided excellent service to me today. I stopped by to have my coolant replenished. I was in and out of the dealership within 5 minutes. Ron was Ron provided excellent service to me today. I stopped by to have my coolant replenished. I was in and out of the dealership within 5 minutes. Ron was extremely professional and pleasant. More

Ron in service I was having a difficult time paring my new iphone to my C300 so I stopped at New Country Mercedes in Hartford on my way home from work on Wed, 3/30/2 I was having a difficult time paring my new iphone to my C300 so I stopped at New Country Mercedes in Hartford on my way home from work on Wed, 3/30/2016. Ron immediately came over to help me. Not only did he get my Bluetooth working but he loaded all my contacts and showed me how to scroll thru them using the wheel so I never have to touch my phone looking for a contact. Ron did an exceptional job helping me considering I didn't even have an appointment. Thank you Ron! Cathy W. More

Excellent care and attention to detail so far Mike has been great with the process of finding the right car for me. Buying the car was almost too easy. Bijal is being so helpful to get the "tech" Mike has been great with the process of finding the right car for me. Buying the car was almost too easy. Bijal is being so helpful to get the "tech" stuff working on my car. I'm learning and she is very patient and thorough. It's a great experience and I LOVE MY NEW CAR More

Excellent service I have service to my mercedes benz in this dealer... They spent few hours to do service to my car and everything was excellent. Brenda was very helpfu I have service to my mercedes benz in this dealer... They spent few hours to do service to my car and everything was excellent. Brenda was very helpful in this service More

Immediate SERVICE Saturday morning before a week long winter trip I received a warning message - check passenger low beam. Drove to New Country in Hartford, drive-in s Saturday morning before a week long winter trip I received a warning message - check passenger low beam. Drove to New Country in Hartford, drive-in service door opened, greeted by Ron who immediately addressed the problem, walked with me to the parts department, brought the bulb to a tech (Emett) and before I paid ($12.00) for the bulb, the work was done. Thank you, GM Steve...great people, excellent service! More

INCREDIBLE!!! EXCELLENT!!! Ok, where do I begin? Never in my life have I experienced such amazing service, consideration, sensitivity to what my needs were, and anyone who went Ok, where do I begin? Never in my life have I experienced such amazing service, consideration, sensitivity to what my needs were, and anyone who went out of their way and above and beyond like Mike T. did for me and my family. This was just an amazing experience. I haven't been treated so good ever, even at a 5 star hotel. New Country Mercedes is the epitome of customer service. There wasn't a time where Mike was too busy to answer my questions, assist in creating the best deal for our budget, he even came to our home to sign papers because we couldn't get to the dealership due to such hectic schedules. Who makes house calls? Mike does. Now everyone please don't expect this man to run to your house but know that this man goes above and beyond to accommodate you. New Country, because of Mike, you have lifetime customers. My greatest hope is that you reward Mike accordingly for this kind of service. I would like to see him recognized please. Thank you Mike for an amazing experience. Thank you Mike for being amazing. Thank You New Country and Jerod too for everything!!!! Barbara C. More