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New Country Lexus of Westport
Westport, CT
1,284 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,284 reviews
August 31, 2015
Untrustworthy, Disrespectful I visited the New Country used dealership in Fairfield in Aug. 2015. I was interested in a used Camry. The salesman was pleasant, and the test drive I visited the New Country used dealership in Fairfield in Aug. 2015. I was interested in a used Camry. The salesman was pleasant, and the test drive went well. I was interested in buying the car yet I informed the salesman that I wanted my mechanic to take a look at it first. He agreed. Initially, the salesman said that he was confident in the car because their on-site mechanics had already looked it over. Prior to the car heading up for an inspection with my mechanic, the salesman informed me that the front brakes were low, and he could help me out by replacing the front rotors and pads for $800. So, in essence, I get to buy the car from New Country and also get the chance to pay them for putting on new brakes. The second issue was that I had scheduled an appt. with my mechanic, and the salesman communicated with the dealer staff that the car had to be there at a certain time. Yet, I waited 1-1/2 hours, and the car still hadn't arrived. I called, asked the front desk for help, and she sent me to Paolo's voice mail. No one could help status me on where the car was. I finally left the garage and headed back to the dealership to get my deposit back. When I was heading out, no one apologized for the mix-up. The salesman just repeated twice that the car was there at the garage. The garage is a half hour from the dealership so I wasn't coming back to buy the car that same day. On top of that, the mechanic informed me that the car was wobbling while driving and needed both front and rear rotors and pads. Also, the alternator was on its way out. Good to know. The salesman never followed up with me. I've never been so insulted by a dealer, ever. Perhaps if I was in the market for a new Lexus or higher end used car, the service would have been better. Or maybe it was because I wanted it looked over by a 3rd party. I'm not sure. I met a nice guy there who was going to buy a used Lexus and wasn't going to have a mechanic look at it because he trusts this dealership. I guess if you're this type of person, this dealership will love you. It was very unfortunate because I really liked the car. However, I'd rather get a car I like from a dealer I like. More
by LoveCars
Employees Worked With
Paolo Beauplan
August 29, 2015
Great Experience purchasing a Lexus IS 250 My wife and I met with Anthony Otero to discuss purchasing a used Lexus IS 250. Thanks to Anthony's Knowledge of the car, his ability to explain the f My wife and I met with Anthony Otero to discuss purchasing a used Lexus IS 250. Thanks to Anthony's Knowledge of the car, his ability to explain the features of the IS 250, his willingness to meet our offer made the purchase of a wonderful car an easy experience... If buying a used certified Lexus, I would recommend looking for Anthony Otero. He will indeed help you!! More
by Cochalita1
Employees Worked With
Anthony Otero
August 29, 2015
Very professional and knowledgeable My wife and I met with Anthony Otero to discuss purchasing a used Lexus. Anthony was very knowledgeable about the car we were looking to purchase. T My wife and I met with Anthony Otero to discuss purchasing a used Lexus. Anthony was very knowledgeable about the car we were looking to purchase. There was no pressure at any time to purchase the car and all aspects of our final deal were very professional. After the purchase of the Lexus Anthony spent a great deal of time explaining all the controls, button, etc in our car. I would not hesitate to recommend Anthony to a friend looking to purchase a car at New Country Lexus of Westport. More
by ES350Lexus
Employees Worked With
Ricky Garcia, Anthony Otero
August 28, 2015
Wonderful Experience! These nice folks were professional and easy to deal with. I got a great price on my car and there was no run around that you can typically get at a c These nice folks were professional and easy to deal with. I got a great price on my car and there was no run around that you can typically get at a car dealership. Jared located the car I wanted quickly and was able to work around my schedule. I'll definitely go back when my lease is over! More
by TamiO
Employees Worked With
Jared Epstein
August 28, 2015
Best service hands down!!!! As soon as we walked in we were welcomed by many salesmen, constantly asking if we wanted anything to drink and to make sure we were comfortable! Anth As soon as we walked in we were welcomed by many salesmen, constantly asking if we wanted anything to drink and to make sure we were comfortable! Anthony was such a a great salesman he worked with us very well and made sure we walked out pleased! I definitely recommend this place to buy a car! Thanks Anthony! We appreciate you for working with us! More
by Shipe5
Employees Worked With
Anthony Otero
August 27, 2015
Horrible Service Experience The Service department employee Ronnie was so unprofessional. My car was at the device center for a week and a half for a windshield replacement and n The Service department employee Ronnie was so unprofessional. My car was at the device center for a week and a half for a windshield replacement and no one touched the car. Ronnie kept telling me different dates & times. He would say he would call me back & never returned my calls. He never did the job he claimed he was doing. I was without my car for almost two weeks. I had to call the service department several times until Mike (I believe that his name) who I believe is the manager was able to resolve my problem. He was very helpful. He was able to get my car done in one day, which is what usually takes to replace a windshield. More
by ArelisRN
Employees Worked With
Ronnie Goss
August 27, 2015
Everyone was awesome! I was extremely happy with this service, and highly recommend using this dealership! I will use them again! Everyone was super nice and made the ca I was extremely happy with this service, and highly recommend using this dealership! I will use them again! Everyone was super nice and made the car buying experience worth the time. I am an hour plus away and will definately use them again! More
by sasharv61
Employees Worked With
Ricky Garcia, Paolo Beauplan
August 27, 2015
Great Experience! Customer service is on point. Jared was extremely attentive and answered all the questions we had. He kept in touch with us throughout the process. I' Customer service is on point. Jared was extremely attentive and answered all the questions we had. He kept in touch with us throughout the process. I'm glad I looked for him as my friend recommended More
by ArelisRN
Employees Worked With
Nick Belli, Mario Cortella, Jared Epstein, Anthony Ferreri
August 24, 2015
Wonderful dealership! I bought a pre-owned car (not a Lexus) from Anthony. He treated us great from the moment we contacted him until we sat down to discuss the deal. And h I bought a pre-owned car (not a Lexus) from Anthony. He treated us great from the moment we contacted him until we sat down to discuss the deal. And he gave us an awesome deal! Ricky was wonderful w/the financing. Matt was very informative as well. It was a fantastic experience and I highly recommend that you go to this dealer for your next car. They treat you like family. And I am loving my new wheels! More
by temple1
Employees Worked With
Matt, Ricky Garcia, Anthony Otero
August 20, 2015
ES 350 lease Very professional , knowledgeable , courteous , responsive service . Jessica was attentive to our requests , she responded well to our requests for da Very professional , knowledgeable , courteous , responsive service . Jessica was attentive to our requests , she responded well to our requests for damage coverage , excess mileage forgiveness, and free maintainance . More
by John F
Employees Worked With
Anthony Otero, Jessica Boiano
