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New Country Lexus of Westport
Westport, CT
1,259 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,259 reviews
September 02, 2015
New Car Purchase Great understanding of customer service. I hate shopping - car shopping especially - but this was not painful. Most everything was transparent and J Great understanding of customer service. I hate shopping - car shopping especially - but this was not painful. Most everything was transparent and Jared moved with a great sense of urgency on any of my concerns. More
by wrangler
Employees Worked With
Allan, Nick Belli, Jared Epstein, Anthony Ferreri
September 01, 2015
very accommodating, professional and thorough. The best experience I have had leasing a car. They treat you like family. Mike B. And Joe J. were the best! I think I have found my go-to dealership! The best experience I have had leasing a car. They treat you like family. Mike B. And Joe J. were the best! I think I have found my go-to dealership! More
by melichiyo
Employees Worked With
Michael J. Buchbinder, Joe Jacob
September 01, 2015
Summarize experience Great experience and nice manager and sales folks to deal with. They were very responsive during the price discussion. Services and technology folks w Great experience and nice manager and sales folks to deal with. They were very responsive during the price discussion. Services and technology folks were very nice too More
by Niger11a
Employees Worked With
Patrick , Michael J. Buchbinder, Anthony Ferreri
September 01, 2015
Sales representative Patrick Lomnitzer was thorough, patient and worked closely with us to create a sales package that best met our needs and was more than competitive wit Patrick Lomnitzer was thorough, patient and worked closely with us to create a sales package that best met our needs and was more than competitive with other Lexus and Audi dealers in Fairfield County. I would highly recommend Patrick to friends and family hoping to purchase a Lexus. More
by lstark55
Employees Worked With
Patrick Lomnitzer
September 01, 2015
Mixed experience We had a good experience purchasing an used Lexus with Anthony, who was very friendly, patient and knowledgeable. However, there were a couple things We had a good experience purchasing an used Lexus with Anthony, who was very friendly, patient and knowledgeable. However, there were a couple things that happened after our purchase. First, we realized the spare car remote key didn't work. We had to take time off work to drive to another Lexus dealership, which is closer to where we live, so a new key could be issued. Second, the dealership wasn't able to complete car registration and send us the new license plate before our temporary plate expired (30 days after purchase). Hence, we weren't able to use the car for a few days because of it which was really inconvenient. More
by amjt
Employees Worked With
Anthony Otero
August 31, 2015
Untrustworthy, Disrespectful I visited the New Country used dealership in Fairfield in Aug. 2015. I was interested in a used Camry. The salesman was pleasant, and the test drive I visited the New Country used dealership in Fairfield in Aug. 2015. I was interested in a used Camry. The salesman was pleasant, and the test drive went well. I was interested in buying the car yet I informed the salesman that I wanted my mechanic to take a look at it first. He agreed. Initially, the salesman said that he was confident in the car because their on-site mechanics had already looked it over. Prior to the car heading up for an inspection with my mechanic, the salesman informed me that the front brakes were low, and he could help me out by replacing the front rotors and pads for $800. So, in essence, I get to buy the car from New Country and also get the chance to pay them for putting on new brakes. The second issue was that I had scheduled an appt. with my mechanic, and the salesman communicated with the dealer staff that the car had to be there at a certain time. Yet, I waited 1-1/2 hours, and the car still hadn't arrived. I called, asked the front desk for help, and she sent me to Paolo's voice mail. No one could help status me on where the car was. I finally left the garage and headed back to the dealership to get my deposit back. When I was heading out, no one apologized for the mix-up. The salesman just repeated twice that the car was there at the garage. The garage is a half hour from the dealership so I wasn't coming back to buy the car that same day. On top of that, the mechanic informed me that the car was wobbling while driving and needed both front and rear rotors and pads. Also, the alternator was on its way out. Good to know. The salesman never followed up with me. I've never been so insulted by a dealer, ever. Perhaps if I was in the market for a new Lexus or higher end used car, the service would have been better. Or maybe it was because I wanted it looked over by a 3rd party. I'm not sure. I met a nice guy there who was going to buy a used Lexus and wasn't going to have a mechanic look at it because he trusts this dealership. I guess if you're this type of person, this dealership will love you. It was very unfortunate because I really liked the car. However, I'd rather get a car I like from a dealer I like. More
by LoveCars
Employees Worked With
Paolo Beauplan
August 29, 2015
Great Experience purchasing a Lexus IS 250 My wife and I met with Anthony Otero to discuss purchasing a used Lexus IS 250. Thanks to Anthony's Knowledge of the car, his ability to explain the f My wife and I met with Anthony Otero to discuss purchasing a used Lexus IS 250. Thanks to Anthony's Knowledge of the car, his ability to explain the features of the IS 250, his willingness to meet our offer made the purchase of a wonderful car an easy experience... If buying a used certified Lexus, I would recommend looking for Anthony Otero. He will indeed help you!! More
by Cochalita1
Employees Worked With
Anthony Otero
August 29, 2015
Very professional and knowledgeable My wife and I met with Anthony Otero to discuss purchasing a used Lexus. Anthony was very knowledgeable about the car we were looking to purchase. T My wife and I met with Anthony Otero to discuss purchasing a used Lexus. Anthony was very knowledgeable about the car we were looking to purchase. There was no pressure at any time to purchase the car and all aspects of our final deal were very professional. After the purchase of the Lexus Anthony spent a great deal of time explaining all the controls, button, etc in our car. I would not hesitate to recommend Anthony to a friend looking to purchase a car at New Country Lexus of Westport. More
by ES350Lexus
Employees Worked With
Ricky Garcia, Anthony Otero
August 28, 2015
Wonderful Experience! These nice folks were professional and easy to deal with. I got a great price on my car and there was no run around that you can typically get at a c These nice folks were professional and easy to deal with. I got a great price on my car and there was no run around that you can typically get at a car dealership. Jared located the car I wanted quickly and was able to work around my schedule. I'll definitely go back when my lease is over! More
by TamiO
Employees Worked With
Jared Epstein
August 28, 2015
Best service hands down!!!! As soon as we walked in we were welcomed by many salesmen, constantly asking if we wanted anything to drink and to make sure we were comfortable! Anth As soon as we walked in we were welcomed by many salesmen, constantly asking if we wanted anything to drink and to make sure we were comfortable! Anthony was such a a great salesman he worked with us very well and made sure we walked out pleased! I definitely recommend this place to buy a car! Thanks Anthony! We appreciate you for working with us! More
by Shipe5
Employees Worked With
Anthony Otero
