New Country Lexus of Westport
Westport, CT
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All was professional, overall good experience! They listened, made suggestions, and really worked with me. This 2016 is my fifth car from this dealer and expect to be back for another when this le They listened, made suggestions, and really worked with me. This 2016 is my fifth car from this dealer and expect to be back for another when this lease expires. More
Fast, professional and excellent service Very professional, fast, and knowledgeable. I have leased cars from this dealership several times and would return and recommend. Jessica was only 2 Very professional, fast, and knowledgeable. I have leased cars from this dealership several times and would return and recommend. Jessica was only 2 weeks on the job but you would never know it! More
2016 Lexus Great customer service. Took time to explain and answer all questions. No pressure to buy. .Great follow up. Would recommend dealership to friends a Great customer service. Took time to explain and answer all questions. No pressure to buy. .Great follow up. Would recommend dealership to friends and family. More
Friendly & Extremely Knowledgable I came in for a test drive with Mike Kaesmann. He was extremely polite, friendly and answered all my questions and did a follow-up call with me. Very I came in for a test drive with Mike Kaesmann. He was extremely polite, friendly and answered all my questions and did a follow-up call with me. Very knowledgeable and made me feel comfortable. Will definitely be back to work with him! Thanks Lexus of Westport. More
2014 ES 300H Purchase Both of the sales staff we worked with were very helpful. The only reason I did not give the dealership five stars is because on the Saturday we picke Both of the sales staff we worked with were very helpful. The only reason I did not give the dealership five stars is because on the Saturday we picked up the car, they were very busy at the New Car location so we had to wait to get the signing of all the forms done. Otherwise the purchase was very professional and informative. Dondre, in Service was great about explaining the car's features and programming our phones for hands free operation and garage door opener code. More
2016 RX 350 purchase Very pleasant experience with David Matys and Joe Jacob from test drive through purchase negotiations. Allen Moore in tech support was very helpful i Very pleasant experience with David Matys and Joe Jacob from test drive through purchase negotiations. Allen Moore in tech support was very helpful in setting us up and welcomed follow up visits as necessary. More
Lexus Experience Wonderful experience at Lexus of Westport. David handled the transaction professionally in every way. The entire buying process was smooth and effici Wonderful experience at Lexus of Westport. David handled the transaction professionally in every way. The entire buying process was smooth and efficient. Will be happy to recommend the dealership. More
Would definitely come back to again in the future Patrick did a great job of being patient with our family and answering all the questions we had. He showed us multiple models of the car and never pr Patrick did a great job of being patient with our family and answering all the questions we had. He showed us multiple models of the car and never pressured us even once to make a decision. After the first day he only politely asked when would be a good time to follow up and didn't harass my cell phone as most dealers do. I came in a few days later and he stayed late well past closing to help close my deal. Patrick was always available and made plenty of followup calls to make the process as easy as possible. The car was a purchase for my parents and they did whatever they could to help make the surprise as amazing as it was. The Sales Manager, Anthony, was also exceptional in this whole experience and treated us with the utmost respect every time we walked through the door. If I could, I would have bought another car from them and definitely will in the future if I am in the market. More
Sales Manger i have had leases from this dealership for 9 years. They have been terrific (except for a little glitch)They are always quick to solve any challenge a i have had leases from this dealership for 9 years. They have been terrific (except for a little glitch)They are always quick to solve any challenge and are very service oriented. Recently i needed help with my car registration and the Sales Manager, Rick Garcia, helped me tremendously by going to DMV to solve it- instead of me making that trip! I also had a challenge recently with my GPS (as did many people in the US) and they solved it in 5 minutes at their Fairfield facility- they were terrific, as always. Thank you New Country- and i love my car. More
A great buying experience Jared Epstein was an exceptional sales professional. This was our fourth Lexus and it was the best sales experience we have had with this dealership Jared Epstein was an exceptional sales professional. This was our fourth Lexus and it was the best sales experience we have had with this dealership. We ended up with a great lease. It was a pleasure to work with everyone at this dealership. Excellence all around. More