New Country Lexus of Westport

Re-programming my keys Had lost an electronic key but had bought key insurance when I bought the car. Brought the car in for service; they gave me a new key and re-programm Had lost an electronic key but had bought key insurance when I bought the car. Brought the car in for service; they gave me a new key and re-programmed the old one. As it turned out, the "easy access" feature stopped working. Meanwhile, I found my old key. So brought the car back -- they quickly and efficiently reprogrammed the keys, including my old key -- all gratis. Jason speeded me through. Thanks! More

Fabulous car! We wanted a NX 200T with low mileage. We live in New Jersey and cannot get to Connecticut to see or purchase car. Mike described car to me and we purc We wanted a NX 200T with low mileage. We live in New Jersey and cannot get to Connecticut to see or purchase car. Mike described car to me and we purchased via the internet. They even traded in our old Lexus, sight unseen! Very reputable company that goes the extra mile. Very satisfied with car, salesman and technician. Would highly recommend! More

True Excellence At New Country Lexus of Westport, you'll only experience excellence at its finest. I've leased with Lexus of Westport for three years now and leave th At New Country Lexus of Westport, you'll only experience excellence at its finest. I've leased with Lexus of Westport for three years now and leave the Sevice Department impressed every single time. Service Manager Kenny Esposito and his service team including Michael Mordoff treat EVERY customer as their most important customer. From the quality customer service, to the luxurious waiting room with Starbucks coffee, Lexus of Westport is by far the best dealership I've ever deal with. I'd feel comfortable referring friends, strangers, and even my own mother to purchase and service their vehicle with Lexus of Westport. More

Great service, welcoming staff, amazing dealership! Lexus of Westport exceeded my expectations. I was immediately greeted and assisted upon my arrival. The staff were so welcoming! I was met with a smi Lexus of Westport exceeded my expectations. I was immediately greeted and assisted upon my arrival. The staff were so welcoming! I was met with a smile and a “hello!” from everyone. I needed tires, so I was given different options with varying performance and price ranges by Michael, the service consultant, and the service manager, Kenny. I didn’t feel pressured into buying the most expensive tires, like I have at other dealerships. They provided me with a loaner car, even though I would not have minded waiting in their waiting room. They have comfortable seating, television, beverages and snacks. The great service didn’t stop once I left their doors. Ken provided me with a number to call in case I needed anything and Michael sent me text messages with updates. I even had a few additional questions, which were answered promptly through the text messaging service. Overall, the whole experience was comfortable and effortless. I am making Lexus of Westport my “go to” for buying and service needs. More

Check Engine Light ... never a good feeling A check engine light comes ON , Friday afternoon as we are heading out of town for a CT-staycation. NOT a good start to the weekend... I dont want t A check engine light comes ON , Friday afternoon as we are heading out of town for a CT-staycation. NOT a good start to the weekend... I dont want to be overly dramatic but, I phoned into the Service Dept and was given the first available appt. Tom Liacos was my service consultant Friendly and courteous. I handed over the key and silently prayed. I've never been taken back tot he "shop" before and so I knew this couldn't be "good news" I was shown the trouble and was explained the potential problem(s) and then... I was handed a key to a beautiful loaner and assured I would hear something no later than Monday. True to his word, I did hear from Tom. He let me know that the issue was a problem that would be under warranty and he'd stay in touch to let me know when my RX450H would be "good as new!" Here's the thing... I've owned and loved my Mercedes Benz and Audi vehicles in the past. I have never, ever been treated so nicely and professionally as with Tom. Kudos NCLW. You have a 5 STAR employee in Tom Liacos. THANKS to the team in the garage, as well! LEXUS customer for LIFE! sincerely, Laurie Hollander More

Well Oiled Machine!! Lexus is known for their smooth handling and that is exactly how my leasing of my 2017 NX went. I was thrilled to work with Sarah Dos Santos. From th Lexus is known for their smooth handling and that is exactly how my leasing of my 2017 NX went. I was thrilled to work with Sarah Dos Santos. From the moment she called me to sending me off in my new car, the transaction was quick and easy. Looking forward to working with her in 3 years. More

Service dept goes above and beyond Two weeks ago, I left my office at about 7:15 PM heading home. Low tire pressure light went on. I HAD A FLAT TIRE ! I pulled off into a parking lo Two weeks ago, I left my office at about 7:15 PM heading home. Low tire pressure light went on. I HAD A FLAT TIRE ! I pulled off into a parking lot and called New Country Lexus. Tom, in the Service Dept, answered the phone. He said they would be closing soon, but to please stop by. I was about 5 minutes away from their site. When I arrived, they greeted me warmly and said they would be happy to look at my tire. It would take about 5-10 minutes. (I was simply hoping to have a place to leave my car over-night, and fix or replace the tire in the morning.) Tom returned in less than 10 minutes and informed me that there had been a nail in my tire. They removed it, plugged the tire, re-inflated and returned my car to me. READY TO GO!! What an amazing Service Department ! Truly customer focused. THANK YOU NEW COUNTRY LEXUS OF WESTPORT!! More

quick and courteous My car was due for an oil change. I didn't have an appointment. Ronnie Goss my service writer took my car immediately. They changed the oil and washed My car was due for an oil change. I didn't have an appointment. Ronnie Goss my service writer took my car immediately. They changed the oil and washed and vacuumed the car. They even cleaned the wheels and tires..In less than an hour I had my car done. Every time I go to New Country Lexus of Westport Ronnie Goss delivers exceptional service. More

Excellent service from David We have had great experience at this dealership in the past and David is the reason why we returned.. he was and has always kept our best interest st We have had great experience at this dealership in the past and David is the reason why we returned.. he was and has always kept our best interest st heart he is a great person and salesman.. Thank you David For always making our dreams a reality More