New Country Lexus of Westport

Mario is a Miracle Worker - Outstanding to Work With Mario Cortella at New Country Lexus is a phenomenal business manager for any customer to encounter in a dealership. This our sixth Lexus we've leased Mario Cortella at New Country Lexus is a phenomenal business manager for any customer to encounter in a dealership. This our sixth Lexus we've leased and Mario's work on our behalf went beyond what we would ever have expected. On very short notice when the car we wanted was located out of state, Mario got paperwork assembled, completed, and sent overnight to us out of state with return labels to make it easy for us to return it back overnight. He scanned the tracking info for the labels, patiently took the time to help us understand the signatures required and particulars of the car - and made this happen on a holiday weekend within 24 hours involving 3 different states so we would not lose important lease incentives. It was the last day of the month before a major holiday and he made this happen. He didn't stop there. When we returned from out of town to pick up the vehicle, we misplaced the plates and Mario, once again, went out of his way to help us. While we were getting instruction on the car, Mario miraculously got new plates and registration in record time so we could drive off without a delay. Mario set a new bar for automotive customer service excellence. More

Fantastic For the moment we walked into Westport Lexus delarship we were given top notch service. Everyone employee there from the women at the desk to Anthony For the moment we walked into Westport Lexus delarship we were given top notch service. Everyone employee there from the women at the desk to Anthony Ferreri was outstanding. Thank you Alexis for a great experience!! More

Always an excellent experience at Lexus of Westport This is my 7th Lexus lease from Lexus of Westport. The last three, I've gone straight back to Paul-Michael Palacios because he makes the experience e This is my 7th Lexus lease from Lexus of Westport. The last three, I've gone straight back to Paul-Michael Palacios because he makes the experience easy. He's very professional, knowledgeable and respectful. Knows what I want and that's why I keep going back to him. More

Jadon in service department Fantastic service rep. Very professional and thorough , able to handle difficult situations. Great follow thru! Jadon has gone over and above for me Fantastic service rep. Very professional and thorough , able to handle difficult situations. Great follow thru! Jadon has gone over and above for me regarding service issues on both my Lexus 460LS 2008 and my newer 2016 Lexus LS 460. More

Made buying a car easy Anthony went above and beyond when we purchased Lexus certified vehicle. We felt no pressure and we were given the time to make out decision. We app Anthony went above and beyond when we purchased Lexus certified vehicle. We felt no pressure and we were given the time to make out decision. We appreciated the no haggle approach. We would definitely consider purchasing our next car from New Country. Their attention to detail is exceptional. More

Excellent Experience !!! We’ll be back! Tony was great to work with. He is thorough, professional and a nice guy. We are very pleased with our purchase and the customer servic We’ll be back! Tony was great to work with. He is thorough, professional and a nice guy. We are very pleased with our purchase and the customer service at New Country Lexus Westport. Thank you. More

Extremely excited about my Lexus RX350 I had the best experience buying my 2015 Lexus Certifited RX350, I reached out to the dealer over a week ago and was just looking to purchase but have I had the best experience buying my 2015 Lexus Certifited RX350, I reached out to the dealer over a week ago and was just looking to purchase but have been going to many dealers in search of the my car and I finally found it at New Country Lexus in Fairfield. My salesman Dondre was so helpful, knowledgeable, patient, and most of all took his time when I first called to inquire about the car I saw online, I then stopped by and he was the nicest salesman I have ever delt with. The Finance Manager Joseph was also extremely helpful and took his time with me and made sure I was happy with my purchase, I will buy my next Lexus from this dealer and will recommend my friends and family to them. Thank you so much! You made the end of my 2018 awesome and I look forward to driving my Lexus RX350 for many years ahead. More

Superb customer service I made an appointment. Mike was waiting with the car running and warming up. Very different from my Lexus Englewood experience, where I waited 30 minu I made an appointment. Mike was waiting with the car running and warming up. Very different from my Lexus Englewood experience, where I waited 30 minutes for a scheduled appointment only to find out that the car had already been sold. Mike answers my questions and I was done with the signing of papers in 40 mins. Wonderful!! More

Best of the best! From the moment I walked in the door, I was welcomed by everyone and offered NY pastry. This was by the far the easiest experience I’ve ever had buyi From the moment I walked in the door, I was welcomed by everyone and offered NY pastry. This was by the far the easiest experience I’ve ever had buying a car. The team was extremely helpful and walked me through the process step by step making sure I understood everything. Mike Stone, Mario Cortella, and Michael Buchbinder were amazing to work with! More

Great Everyone is very nice and very helpful. They accommodated every need. We were also able to workout a great deal. I worked with Ariel and yulissa both Everyone is very nice and very helpful. They accommodated every need. We were also able to workout a great deal. I worked with Ariel and yulissa both have been excellent More