New Country Lexus of Westport

I contacted the dealership about a used car. Very fast response to answer my question. We were buying online and had concerns. Called the next morning and Hector sent a video. I wanted to make s Very fast response to answer my question. We were buying online and had concerns. Called the next morning and Hector sent a video. I wanted to make sure what my out the door price to move forward. The dealer has a reputation for add on, such as to fill the tires with Nitrogen and a $1000 interior glass coat. This was at 9:15 am . He asked where the car was going to be register at to figure my OTD price. In the meantime I contacted a Germain Service center down the road to inspect the car since buying sight unseen. By 11:39 I have't heard back about the price and sending a deposit. I text back since I haven't heard back and stated I had an appointment to have the car inspected. Got a text, the vehicle was sold. Texted back and never heard a response. It is a shame because I was ready to inquire about another car to purchase as well for another family member. Needless to say, lack of customer service..... More

I live in SC but found the car I’d been looking for at New Country. Hector did a fantastic job making me feel comfortable throughout despite the distance. I would highly recommend the sales team in West New Country. Hector did a fantastic job making me feel comfortable throughout despite the distance. I would highly recommend the sales team in Westport. More

I had the pleasure of working with Hector Diaz to find the right car for me and I couldn't be happier with the experience. Professional, knowledgeable, and genuinely invested in making me feel comfortable the right car for me and I couldn't be happier with the experience. Professional, knowledgeable, and genuinely invested in making me feel comfortable with my purchase. He made the entire process a breeze and exciting. I highly recommend Hector and the dealership! More

I recently purchased a NX 350h My experience with Mario Kimpo was excellent He Took the time to explain the differences between the different models. Listen to my concerns and preferences, matched me up Kimpo was excellent He Took the time to explain the differences between the different models. Listen to my concerns and preferences, matched me up perfectly with the vehicle I purchased from him. it was knowledgeable, and in tune, he a great sales person, and a keeper! More

After thorough research elsewhere, we landed here by default, when we saw on Lexus.com that our exact car was arriving to this dealer….. and we cannot say enough good things about our experience. Rick, default, when we saw on Lexus.com that our exact car was arriving to this dealer….. and we cannot say enough good things about our experience. Rick, Eduardo, Carlos and Beny worked diligently to earn the business, even in spite of the fact that I was a guaranteed sale. They provided a genuinely supportive, honest, efficient and shockingly smooth experience- each conversation exceeded expectations and offered something new to appreciate. Much of the convo was through text- proactive updates on the cars ETA, prompt responses to silly questions and thoughtful notes through the experience. Cannot recommend this team enough- special shout out to each of them for being such models for their roles! Thank you!!! More

I had an amazing experience working with New Country Lexus. Hector was responsive, kind, helpful, and knowledgeable. He receives 5 stars for his customer service! Matt, the finance manager, was also gre Lexus. Hector was responsive, kind, helpful, and knowledgeable. He receives 5 stars for his customer service! Matt, the finance manager, was also great to work with. Thank you both for a great experience! More

187 kings highways cutoff Fairfield, terrible experience. They run my credit, made me insurance a car, gave a down payment and not walk out with the car. I called plenty times the next day because I was stil They run my credit, made me insurance a car, gave a down payment and not walk out with the car. I called plenty times the next day because I was still waiting on answer and they was supposed to call me and never did. So sketchy! the manager so unprofessional. Hector lied to me which’s the sales man. I still don’t have my money, supposedly the bank they using is not working. I don’t have a car. More

The Lexus of Westport experience was terrific. All people we worked with were professional, extremely knowledgeable and made us so comfortable throughout the entire process. Was the best experie All people we worked with were professional, extremely knowledgeable and made us so comfortable throughout the entire process. Was the best experience at a car dealership our family has ever had More

Thanks, Jamie for your patient explanation and quick response. You are a very good person who always wants to do things perfectly. Nice to meet you. response. You are a very good person who always wants to do things perfectly. Nice to meet you. More

I recently leased a 2024 Lexus NX from New Country and can attest that Jaime, my sales specialist truly made it a 5-star experience. I walked in planning to just look at models and ended up signing a deal can attest that Jaime, my sales specialist truly made it a 5-star experience. I walked in planning to just look at models and ended up signing a deal that day because of the wonderful service he provided. Jaime was knowledgeable, gracious and helped me find the best vehicle for me. He far exceeded my expectations with the training he provided upon delivery. Beny, the business manager was also a pleasure to deal with. I live in Guilford but certainly will travel to New Country for service and future needs. More