New Country Lexus of Westport

Top-notch experience buying a Lexus RX350 during COVID-19 I decided to finally exchange my aging Honda CRV in favor of a new Lexus RX350 after researching numerous other options online. David Matys did an ou I decided to finally exchange my aging Honda CRV in favor of a new Lexus RX350 after researching numerous other options online. David Matys did an outstanding job responding to the many questions I had and given current COVID-19 restrictions on test drives, volunteered to bring the car to my home in Norwalk to ensure it would fit in my garage aside a Honda Odyssey we also own (we could not have taken the risk of buying the car otherwise). The entire experience with David was outstanding - he was highly personable, displayed great responsiveness, and leveraged a low-pressure approach to closing the sale. Gabrielle was also a pleasure to work with for the actual administrative aspects of completing the sale, despite the masks and gloves and plexiglass shield between us! I look forward to many years of dealing with New Country for all my future auto needs ...highly recommended! More

Mr. Osafo was very professional and knowledgeable about the car. He took a good deal of time to answer our questions and do hands on demonstrations. the car. He took a good deal of time to answer our questions and do hands on demonstrations. More

New Country Lexus of Westport is the best!! I had my Lexus serviced & They were excellent in keeping with all the Covid19 guidelines. Thank You for keeping me & my car safe & well!!! Lexus serviced & They were excellent in keeping with all the Covid19 guidelines. Thank You for keeping me & my car safe & well!!! More

KWESI Osafo was very nice and patient with me. His knowledge and his experience make him one of the best salesman I have ever met. knowledge and his experience make him one of the best salesman I have ever met. More

Best Car Buying Experience Kwesi was a pleasure to work with and did an incredible job helping me find the right car that I would be happy with. Both him and Michael were great Kwesi was a pleasure to work with and did an incredible job helping me find the right car that I would be happy with. Both him and Michael were great throughout the purchase process and were very helpful with any issues that came up during and after the purchase. More

Our 11th Lexus We just traded in our 10th Lexus for a new ES 350. It’s always sad to say goodbye to the old one (less than 3 years old) but fun to bring home a new c We just traded in our 10th Lexus for a new ES 350. It’s always sad to say goodbye to the old one (less than 3 years old) but fun to bring home a new car. The only issue is to get use to the newly installed and designed technology. Clearly, we enjoy working with the dealership in Westport. The management and sales staff may change, but their commitment and enthusiasm to keep us as customers shine through each leased vehicle. We feel wanted and enjoy returning each time. In less than a year we will consider trading in our RX SUV. And the service dept. in Fairfield is always accommodating and a nice place to hang out while waiting for servicing. More

Extraordinary People, Product and Dealership! I first became acquainted with this dealership several years ago when I needed general servicing for my Lexis RX350. I was quite impressed with both I first became acquainted with this dealership several years ago when I needed general servicing for my Lexis RX350. I was quite impressed with both the people in sales as well as the service and office staffs. Everyone was pleasant, knowledgeable, and helpful. Recently I purchased a new NX300. I worked closely with Mike Stone, Ricky Garcia, Ashlee Casertano, and Gabrielle Parenti. The words that best describe the names I have mentioned are trustworthy, honest, friendly, knowledgeable, kind, nice, thoughtful and extremely helpful! Lots of people will sell you a car, but to give you the extra qualities I have mentioned with integrity without the use of pressure are rare and these people are beyond outstanding! More

Mathew was/is a very good representative of your dealership. My only negative comment would be about the day we picked up the vehicle. We were kept waiting for over 1.5 hrs. to finish paperwork and close the dea My only negative comment would be about the day we picked up the vehicle. We were kept waiting for over 1.5 hrs. to finish paperwork and close the deal. Mathew was there with us but the person that handled the "closing" was busy. I lost his card so I don't remember his name. Once we met with him he was very courteous and efficient and finally got us out of there. It was the delay that spoiled the experience. More

Professional service! Dondre was well versed in the vehicles we were shown- felt we were in excellent hands from showroom to finance office!! Would highly recommend vehicles we were shown- felt we were in excellent hands from showroom to finance office!! Would highly recommend More

Dondré Clarke was excellent; terrific listener, warm, patient and thorough in his explanations. Franklin (paperwork) was NOT satisfactory — pushed aggressively for unwanted/expensive service packages patient and thorough in his explanations. Franklin (paperwork) was NOT satisfactory — pushed aggressively for unwanted/expensive service packages. More