New Country Lexus of Westport

I am very disappointed with the complete lack of communication and follow-through from the Lexus parts center at New Country Lexus of Westport, CT. I have had multiple frustrating experiences dealin communication and follow-through from the Lexus parts center at New Country Lexus of Westport, CT. I have had multiple frustrating experiences dealing with this parts center, and their poor customer service is unacceptable. The first issue I encountered was when I went to the parts center for a windshield replacement. After I had made the appointment, the staff member, Chris, told me they actually don't do a good job with windshield replacements and recommended I go through my insurance instead. This would have been helpful information to have upfront before I made the 25 mile drive to the dealership. The second problem arose when I asked Chris about getting a left rear sensor repaired. He said he would order the necessary parts and let me know, but he never followed through. I had to call the parts center three times over the past three weeks to check on the status, and still have not received any update from them. This parts center has provided the worst Lexus service I have ever experienced. The lack of clear communication, failure to follow up on orders, and general disregard for customer needs is unacceptable. I should not have to chase down the staff multiple times just to get a basic update on a parts order. At this point, I will be taking my business elsewhere. The Lexus parts center at New Country Lexus of Westport has demonstrated a complete inability to provide competent and professional customer service. I strongly advise anyone in need of Lexus parts or service to avoid this dealership at all costs. More

Salesman Josue Mojica was very nice and knowledgeable. He answered every question I have and then he was very, very nice. I would really recommend this guy for a future client of Lexus . Mariusz Kaldan He answered every question I have and then he was very, very nice. I would really recommend this guy for a future client of Lexus . Mariusz Kaldan More

PURCHASED A RX350 3 YEARS AGO CASH AND NOTHING BUT PROBLEMS WITH THERE SERVICE DEPARTMENT UPON COMPARASSION ANOTHER LEXUS DEALER CHARGES WAY LESS THAN WESTPORT AND ACTUALLY ANSWERS QUESTIONS ABOUT COS PROBLEMS WITH THERE SERVICE DEPARTMENT UPON COMPARASSION ANOTHER LEXUS DEALER CHARGES WAY LESS THAN WESTPORT AND ACTUALLY ANSWERS QUESTIONS ABOUT COST AND WARRANTY INSTEAD OF LEAVING IT AS A SUPRISE TO THE CUSTOMER, UNFORTUNATLEY ALL ABOUT OVER PRICING SERVICES AND NO REAL CUSTOMER SERVICE OR NOT RESETTING MAINTANCE LIGHTS AND U HAVE TO GO BACK TO THEM TO RESET NOT HAPPY WILL FIND LEXUS SERVICE THAT ACTUALLY CARES ABOUT PEOPLE NOT JUST WHAT MONEY THEY CAN CHARGE PEOPLE WONT BE RETURNING FOR SERVICE NOR WILL I PURCHASE A CAR FROM THEM GREAT CAR, LOW PERFORMING SERVICE DEPARTMENT More

In my thirty plus years in sales and as a business owner; I have never experienced a more deceitful, unethical, dishonest, and unprofessional group. This dealership ( from management to my salesperson) exemp I have never experienced a more deceitful, unethical, dishonest, and unprofessional group. This dealership ( from management to my salesperson) exemplify why people hold such a low regard for employees in the car industry. Needless to say, I did not purchase a vehicle from this dealership. Do yourself a big favor- shop elsewhere. More

I recently purchased a Lexus ES 350 from New Country Lexus. My purchase experience was excellent. The salesman Chris Kelley was knowledgeable, courteous, and patient. A pleasure to work with as he expla Lexus. My purchase experience was excellent. The salesman Chris Kelley was knowledgeable, courteous, and patient. A pleasure to work with as he explained the various vehicles and options. Once purchased the transaction moved along expediently and efficiently assisted by Beny. When I picked up the vehicle the tech expert was very helpful and spent the time to review the technical features of the car. An overall rewarding experience More

I contacted the dealership about a used car. Very fast response to answer my question. We were buying online and had concerns. Called the next morning and Hector sent a video. I wanted to make s Very fast response to answer my question. We were buying online and had concerns. Called the next morning and Hector sent a video. I wanted to make sure what my out the door price to move forward. The dealer has a reputation for add on, such as to fill the tires with Nitrogen and a $1000 interior glass coat. This was at 9:15 am . He asked where the car was going to be register at to figure my OTD price. In the meantime I contacted a Germain Service center down the road to inspect the car since buying sight unseen. By 11:39 I have't heard back about the price and sending a deposit. I text back since I haven't heard back and stated I had an appointment to have the car inspected. Got a text, the vehicle was sold. Texted back and never heard a response. It is a shame because I was ready to inquire about another car to purchase as well for another family member. Needless to say, lack of customer service..... More

I live in SC but found the car I’d been looking for at New Country. Hector did a fantastic job making me feel comfortable throughout despite the distance. I would highly recommend the sales team in West New Country. Hector did a fantastic job making me feel comfortable throughout despite the distance. I would highly recommend the sales team in Westport. More

I had the pleasure of working with Hector Diaz to find the right car for me and I couldn't be happier with the experience. Professional, knowledgeable, and genuinely invested in making me feel comfortable the right car for me and I couldn't be happier with the experience. Professional, knowledgeable, and genuinely invested in making me feel comfortable with my purchase. He made the entire process a breeze and exciting. I highly recommend Hector and the dealership! More

I recently purchased a NX 350h My experience with Mario Kimpo was excellent He Took the time to explain the differences between the different models. Listen to my concerns and preferences, matched me up Kimpo was excellent He Took the time to explain the differences between the different models. Listen to my concerns and preferences, matched me up perfectly with the vehicle I purchased from him. it was knowledgeable, and in tune, he a great sales person, and a keeper! More

After thorough research elsewhere, we landed here by default, when we saw on Lexus.com that our exact car was arriving to this dealer….. and we cannot say enough good things about our experience. Rick, default, when we saw on Lexus.com that our exact car was arriving to this dealer….. and we cannot say enough good things about our experience. Rick, Eduardo, Carlos and Beny worked diligently to earn the business, even in spite of the fact that I was a guaranteed sale. They provided a genuinely supportive, honest, efficient and shockingly smooth experience- each conversation exceeded expectations and offered something new to appreciate. Much of the convo was through text- proactive updates on the cars ETA, prompt responses to silly questions and thoughtful notes through the experience. Cannot recommend this team enough- special shout out to each of them for being such models for their roles! Thank you!!! More