New Country Lexus of Westport

This is my third lease with Lexus of Westport and like always they have provided an excellent experience with great follow up, easy process with trade in and helping me get the car i want. very happy wit always they have provided an excellent experience with great follow up, easy process with trade in and helping me get the car i want. very happy with their overall service More

Fantastic experience at Lexus of Westport. John is so professional, patient, kind, and full of knowledge. Best car purchase experience EVER! Great guidance without being pushy at all. #grateful professional, patient, kind, and full of knowledge. Best car purchase experience EVER! Great guidance without being pushy at all. #grateful More

I have never left a negative review in my life, as I firmly believe that mistakes happen and everyone deserves a chance to make things right. I bought a high end luxury car, not a 1970s Pinto, yet I firmly believe that mistakes happen and everyone deserves a chance to make things right. I bought a high end luxury car, not a 1970s Pinto, yet I was made to feel like they were doing me a big favor by selling me a car. This is the *5th* GX460 that I have purchased from New Country. Despite my loyalty and previous experiences, this time was a failure on every level. I put a down payment on a demo in the beginning of the week and scheduled an appointment for pick up on a Saturday morning. Due to my loyalty to New Country, I drove an hour to pick up the car. Rather than calling me to tell me the car was not ready, upon arrival, I was informed that the car was not there. At that point, I was told that it was being detailed and would be ready in about an hour. I went and ran some errands, and received a call in the early afternoon that it was ready and that the sales person would deliver it to me after a 3:00 appointment. After cancelling dinner plans, the car was delivered at 6pm in the dark and I wasn't able to properly inspect the car. However upon opening the door, I immediately saw that the car had not been touched. It was filthy. There were crumbs and dirt throughout, an empty water bottle under the seat, numerous scratches and scuffs in the trunk, an unknown sticky substance on the driver's seat and chipped paint along the length of the rear bumper. Not only was it delivered in this horrible condition 8 hours after it was promised, it was delivered in this condition during a global pandemic. The dealership carelessly and recklessly put a customer at risk with no regard for COVID 19 health and safety standards. Clearly, the salesperson who drove the car to me must have noticed that this car was not detailed, yet he chose not to say anything, hoping I wouldn't notice. After pointing out the many issues, I was promised that it would be picked up first thing Monday morning everything would be remedied. Recognizing that if my biggest problem during these unprecedented times is a dirty car, I put things in perspective and didn't get angry. Monday morning at 11, I received news that there were no loaner cars available, so they could not pick up the car. Tuesday, Dec 23 the car was picked up. I told the dealership that I was going away for the holidays and would likely need the loaner until I returned. I was then told, "Oh, that complicates things." Upon return, I notified the dealer at 8:10 a.m. 29th, that I was able to take delivery. I did not receive a response back until the next day. I was unable to take delivery that day as I was not feeling well. The manager, Mario, asked me to leave the loaner and keys in the driveway and said they'd leave the new car. I told him that I wasn't comfortable not inspecting the car, and I didn't feel up to it. I was then told there would be not staff to deliver it the following day. The car was finally delivered on 3 days later on 1/2. It had been cleaned up and the issues were taken care of. Lexus is considered to be a luxury brand. The GX460 is my dream car and I work hard to afford it. Getting a new car should be something to look forward to, a happy experience. In the past, I have been greeted with a big red bow on the car, a designated person to go through all the functions and acclimate. Instead, I was made to feel like they were doing me a favor by cleaning a car that was being sold to me as new. At this time, I am still awaiting communication from Mario regarding a proper acknowledgement and resolution to this ordeal. More

Would like to thank Richard Calvo for being so professional and making us feel as if we have known him for years. He is most definitely an excellent representative of Lexus of Westport and of the professional and making us feel as if we have known him for years. He is most definitely an excellent representative of Lexus of Westport and of the Lexus brand. Would and will recommend him to friends and family. Thank you for all your help. John Pereira More

As usual, I was completely satisfied with the last service. Mr. Kris Brown of the service department was very knowledgeable and helpful. I was kept updated by text messages and photos as the scheduled service. Mr. Kris Brown of the service department was very knowledgeable and helpful. I was kept updated by text messages and photos as the scheduled service progressed. The recommendations were genuine and were carried out to my satisfaction. More

Dondre was outstanding, not just for product knowledge but his keen focus on service and customer experience. His value add was unparalleled... offering pick up and drop off, providing exact directions a but his keen focus on service and customer experience. His value add was unparalleled... offering pick up and drop off, providing exact directions and taking the initiative to look up hours and locations for some additional things that were required in our transaction. His pre, during, and post sale care has been fantastic. Highly recommend working with him. More

Excellent experience at New Country of Fairfield. Ask for Paolo - he is a pleasure to deal with. Very satisfied with my purchase of a certified used Lexus. for Paolo - he is a pleasure to deal with. Very satisfied with my purchase of a certified used Lexus. More

From beginning to end I was impressed with the professional manner of Kwesi. He asked questions and addressed mine to satisfaction. Well done ! We’ll be back professional manner of Kwesi. He asked questions and addressed mine to satisfaction. Well done ! We’ll be back More

Great selection of cars. Very helpful staff. Salesperson went above and beyond to help. Very genuine and trustful. Gave me a ride to pick up the car. Love the car! went above and beyond to help. Very genuine and trustful. Gave me a ride to pick up the car. Love the car! More

I had the most Awesome experience recently buying my I had the most Awesome experience recently buying my Lexus. I’m a sales executive for a major corporation, and I’m know the drill. While visiting a I had the most Awesome experience recently buying my Lexus. I’m a sales executive for a major corporation, and I’m know the drill. While visiting a Lexus dealership in Fairfield CT, Kwesi the sales professional showed me the Lexus. His professionalism, knowledge, and no pressure attitude was very impressive. I’ve bought several cars before, and Kwesi is the absolute best sales person/professional I’ve ever worked with. I highly recommend Kwesi to anyone interested in owning a Lexus. More