New Country Lexus of Westport

I just purchased a car from this leader 3 weeks ago, I was waiting for my registration paperwork (I am in NY) to inspect and register my car. I was told this car was never been in an accident, and when I was waiting for my registration paperwork (I am in NY) to inspect and register my car. I was told this car was never been in an accident, and when I questioned why the back washer wasn't working, I was told by the Salesperson Kwesi Osafo, that he wasn't familiar with an Audi. Well, to my surprised they sold me a damaged car. I took it to the Audi Dealer in NY and I was told the car had been in some kind of accident the the cables on the back washer and back camera were switch, and it will cost $380 plus tax to fix. I also were told the front tires were old and I need a new ones, and the license rear plate bracket was stripped by Lexus, and it will cost another $300 plus tax to fix. I have been trying to contact them to let them know about this, and called multiple time and left many messages, and I am yet to get a reply back. Also, they knew about the accident, but they knew it take 30 to 60 days for it to be posted on Carfax, so they were rushing to do the deal, before it was posted. Now I am stuck with a vehicle that had an accident, and I will have to deal with the loss when I try to sell the car. Definitely I will NOT ever recommend anyone to this dishonest and poor customer service dealership. The worse experience ever!!!! More

My wife and I recently purchased a hybrid vehicle and our salesman was Kwesi. We couldn’t be happier with his service and really appreciated his patience and honesty. He, as well as his financial team really salesman was Kwesi. We couldn’t be happier with his service and really appreciated his patience and honesty. He, as well as his financial team really went out of their way to work with us On nailing down a great deal. I would recommend Kwesi and New Country Lexus of Westport to any and all seeking superb salesmanship and customer service!! More

Kwesi did an amazing job with selling me my Range Rover. Although I was skeptical, he made me feel comfortable and walked me all the way to the finish line! Excellent customer service skills. Although I was skeptical, he made me feel comfortable and walked me all the way to the finish line! Excellent customer service skills. More

Amazing customer service from beginning to end. Very knowledgeable staff, including the receptionist. The whole process took about an hour which includes the test drive. Our sales rep Dondre, was super- knowledgeable staff, including the receptionist. The whole process took about an hour which includes the test drive. Our sales rep Dondre, was super-amazing. He explained every detail meticulously. We were treated like royalty, despite showing up in our 19 year old Nissan Altima. I would recommend this dealership to anyone who’s looking for a quality vehicle, and interactions with professional people. We are extremely happy with our used 2011 Lexus ES 350. Thank you New Country Lexus of Westport. More

John powers was very easy to work with! The best experience we had ever buying a car. We felt very comfortable and never felt any pressure! experience we had ever buying a car. We felt very comfortable and never felt any pressure! More

I found my car buying experience to be quite unique. I was initially very hesitant showing up at a car dealership by myself, but from the moment that I pulled up & was greeted by Kwesi I just stated that was initially very hesitant showing up at a car dealership by myself, but from the moment that I pulled up & was greeted by Kwesi I just stated that I was only looking. Kwesi introduced himself & gave me his card. He stepped away for awhile & allowed me to then approach him about the car I was interested in. This was a great experience & I’m extremely happy with my choice. More

Rick Calvo was great to work with. No spin, got me all the information I needed, and also pointed out a few things I had not considered. Highly recommend working with New Country and Rick in particular. the information I needed, and also pointed out a few things I had not considered. Highly recommend working with New Country and Rick in particular. More

From the moment I spoke to Hector, he made me feel appreciated. When I met him it was definitely confirmed. He was patient, kind, honest. He made sure I was treated well and received the best deal. I appreciated. When I met him it was definitely confirmed. He was patient, kind, honest. He made sure I was treated well and received the best deal. I had to take the car back the next day and he didn't not make me feel as if I was a bother. He even went has far as calling to make my appointment for my car to be serviced. It was really nice, working with him, I definitely will get another car from New Country Lexus, with Hector's assistance! Thank you Hector, many more sales!!! More

My name is Joe Lowery, I grew up in Bridgeport and I’ve known Hector Diaz for over 40 years. Hector and my brother Eugene attended Bullard Havens Tech where I first met Hector. He was always a big brother known Hector Diaz for over 40 years. Hector and my brother Eugene attended Bullard Havens Tech where I first met Hector. He was always a big brother to me. Someone who I always looked up to. I now live in North Carolina for the past 25 years but I continue to keep in touch with Hector through Face book. It’s been my honor and pleasure to call him my brother/friend. Hector is definitely a people person he doesn’t meet any strangers. As you already know he is a jewel to work with as your company grows and becomes the best dealership on the east coast I guarantee it will be because of Hector and the rest of your fine staff. Hopefully one day I’ll be in to purchase my dream car from Hector at this Lexus dealership. More

HECTOR DIAZ IS ALWAYS HELPFUL IN PERSON OR ON THE PHONE.. HECTOR WILL GO OUT OF HIS WAY TO MAKE SURE THE CUSTOMER GET WAT HE WANTS AND IS HAPPY WITH THE PURCHASE.. THAK YOU HECTOR HECTOR WILL GO OUT OF HIS WAY TO MAKE SURE THE CUSTOMER GET WAT HE WANTS AND IS HAPPY WITH THE PURCHASE.. THAK YOU HECTOR More