New Country Lexus of Westport

I came to the New Country Lexus of Westport because I received a call from Paul-Michael Palacios. This was in response to a customer inquiry I made via email. I had visited New Country a few months befo received a call from Paul-Michael Palacios. This was in response to a customer inquiry I made via email. I had visited New Country a few months before and was not satisfied with the deal presented to me at that time. I was impressed with the concerned and friendly call from Paul-Michael and decided to follow up. I live almost an hour away. Paul-Michael made an excellent presentation and was very knowledgeable and interested in making a deal with me. I must say I am 80 years old and not an easy person to satisfy especially when it comes to spending. He was very patient, more than was to be expected. We spent almost two hours negotiating and I wound up purchasing a Lexus with far more equipment than I originally wanted. I was very satisfied and I can assure you if it were not for Paul-Michael the sale would not have happened. He made no less than three trips to management when I was haggling over the final offer and it paid off. He impressed me with his clear knowledge and understanding in his presentation when we went over the complex features that an old guy like me has a lot of difficulty with most of the time. He made me reassured that I would be OK. He is a good man, More

Found exactly what I needed, car is running great and my wife loves it. Mr. Pahlad was informative, straightforward and wasn't pushy (I've experienced that uncomfortableness at other dealerships). He was ve wife loves it. Mr. Pahlad was informative, straightforward and wasn't pushy (I've experienced that uncomfortableness at other dealerships). He was very genuine in helping me make the right decision. Glad I came here, thanks so much! More

In the past, my car buying experiences have been a nightmare (and I am sure that I am not alone.). Nightmares including processes that should take minutes turns into hours. Anthony Otero made my nightmare (and I am sure that I am not alone.). Nightmares including processes that should take minutes turns into hours. Anthony Otero made my most recent car buying experience, a true experience. He was VERY informative, VERY helpful, VERY mindful of my time constraints and an all around excellent sales person. He was a breath of fresh air that I would not have expected walking into a car dealership. I can appreciate that Lexus is bringing some top notch sales people into a dealership that has struggled with customer service in the past. I will be recommend this dealership/salesperson combination to all of my friends. Again thank you. More

I called early feb to find more information about the availability and out the door price of and Lexus rx awd. I wish I had gotten the name of the gentleman I spoke with but not only was he rude, he was availability and out the door price of and Lexus rx awd. I wish I had gotten the name of the gentleman I spoke with but not only was he rude, he was arrogant and condescending. After speaking with him only a brief time because my questions seemed to be wasting his time. I asked a few pricing questions and he laughed. I had to hang up on this man. I was highly insulted by the way i was treated. I proceeded to another dealership where I was taken seriously. Perhaps it was because I'm a woman? Either way. The man I spoke with would have me tell anyone who asks to go to any other Lexus dealer they can find if they want a Lexus. More

John found a car with the specs and color i was looking for and he was helpful in ensuring this car would be a surprise for my husband. He drove it over to my house when I indicated my husband would not b for and he was helpful in ensuring this car would be a surprise for my husband. He drove it over to my house when I indicated my husband would not be home and lent me a bow for the overnight. ( was returned the next morning!) More

I felt the sales team provided professional service and coutesy. The price negotiated was a fair one and the car was delivered as promised, in the estimated time as promised. coutesy. The price negotiated was a fair one and the car was delivered as promised, in the estimated time as promised. More

Dealer and sales associate were extremely professional. Had a wonderful expeience at this dealership. Very open, honest salesman, who we would definitely buy another vehicle from. Very pleased. Had a wonderful expeience at this dealership. Very open, honest salesman, who we would definitely buy another vehicle from. Very pleased. More

Everyone was helpful and knowledgeable .We were given a fair price for our exchange car.The experience was hassale free and we are happy that we came to Lexus of Westport again for our family car. fair price for our exchange car.The experience was hassale free and we are happy that we came to Lexus of Westport again for our family car. More

My husband and I had a great experience from beginning to end, from our initial telephone inquiry until we signed the last piece of paperwork. The staff was friendly and professional. The negotiation proce end, from our initial telephone inquiry until we signed the last piece of paperwork. The staff was friendly and professional. The negotiation process was fair and we arrived at a reasonable price. The only complaint I have is that we were presented with some financing stipulations at the last minute that my husband and I would have liked to have discussed ahead of time. But, overall, we had a fantastic experience and will likely visit this dealership again for future purchases. More

This is my third lexus from this dealership which is in my town. The sales part is always wonderful, the after sales pitch not so much. They do push their additional products way too hard and it's the wo my town. The sales part is always wonderful, the after sales pitch not so much. They do push their additional products way too hard and it's the worst part of a what should be an exciting and happy time. More