Lexus of Westport

Avoid Lexus of Westport. Under their new management, this has to be the absolute worst dealership experience I’ve had. I have been a loyal customer since 2021, having purchas Under their new management, this has to be the absolute worst dealership experience I’ve had. I have been a loyal customer since 2021, having purchased a used IS and later a 2025 IS from them. However, when I recently went to buy a 2026 GX, I was told they would only sell the vehicle to residents of Fairfield County. Imagine treating a repeat customer this way, refusing a sale simply because I live in New Haven County. It makes zero sense to reward loyalty with an arbitrary restriction. If you want a dealership that actually values repeat business, skip Westport. There are plenty of other dealerships. More

The service department is not honoring commitments made before the dealership was sold. They have lost me as a customer for life. There are other dealers in the area. Very short sighted. I was offered before the dealership was sold. They have lost me as a customer for life. There are other dealers in the area. Very short sighted. I was offered a free oil change with the purchase of a used LS500 and when I showed up for service I was told none of the agreements with the previous management would be honored. I will not be going back thee ever. Robert L was the manger when I made my purchase. I am guessing he is no longer there. More

It was my first time at this dealership, and I really enjoyed my experience there. Hector Diaz was very helpful throughout the purchasing process. I would definitely recommend it to anyone looking for a enjoyed my experience there. Hector Diaz was very helpful throughout the purchasing process. I would definitely recommend it to anyone looking for a car. More

Respectful and treats you like family. Hector Diaz who helped me with my car was a true professional. If you ever decide on getting a Lexus, call Hector. He is truly a wonderful person w Hector Diaz who helped me with my car was a true professional. If you ever decide on getting a Lexus, call Hector. He is truly a wonderful person who is committed to his word. More

Elton is professional, knowledgeable, helpful, and made an extra effort to answer all questions. Not pushy at all. I can truly say that I had a great experience with this dealership. Elton made the entire an extra effort to answer all questions. Not pushy at all. I can truly say that I had a great experience with this dealership. Elton made the entire process smooth from start to finish. I’m very happy with my purchase and would definitely recommend him to anyone looking for a car. More

I had the pleasure of working with Hector Diaz when I purchased my car. He and his team made this buying experience a pleasure. He answered all my questions and patiently explained all the cars featur purchased my car. He and his team made this buying experience a pleasure. He answered all my questions and patiently explained all the cars features. I highly recommend this dealership for their professionalism, expertise and knowledge. You will not be disappointed. More

After returning to Connecticut from three years of working and living in Europe, I visited New Country Lexus of Westport (with four large boxes of pizza!) within a week of my return to personally than working and living in Europe, I visited New Country Lexus of Westport (with four large boxes of pizza!) within a week of my return to personally thank Mr. Kris Brown from the Lexus Service department. During my absence, my wife and daughter had been bringing our RX 350 and IS 250 in for regular maintenance. Kris ensured both vehicles were serviced and maintained to our complete satisfaction, meeting Lexus's high standards and our expectations as customers. Although we have other options, Kris Brown's honesty, integrity, and professionalism have kept us loyal to New Country Lexus of Westport for the past seven years. Kris has built strong relationships with his many clients, including us, and I am confident he will continue to do so. Keep up the excellent work Kris. More

My car was stolen during a huge snowstorm. I didn’t know what to do. My brain was going in a million different directions. All I knew is I needed a new car and I didn’t know where to go. I cal I didn’t know what to do. My brain was going in a million different directions. All I knew is I needed a new car and I didn’t know where to go. I called the dealership about a specific car I saw online and Josh was on the other end of the call. He calmed me down and told me that he’d let me know if they were gonna be there tomorrow because more snow is on the way early in the morning. I got a call from him saying he’d be there and I met him there and he put me at ease and took the time to show me all of the cars I wanted to see and answer all the questions I had. That’s when we found my dream car and he was able to walk me through that whole process. It was honestly the best car buying experience I’ve had and I’ve been around for a little while;) when I pulled up to pick up my new car, it had a big red bow on it and looked so pretty it really put a smile on my face and a happy ending to a not so great time . I want to recommend him to anyone who is looking for a knowledgeable, professional salesman and a really nice guy! I wish him nothing but the best and want him to know how grateful I am for that experience. I will be recommending him to everyone and will look forward to working with him again as soon as we need. More

Hector is pleasant, knowledgeable, helpful, relaxed and made an extra effort to answer all questions, as well as providing a good test drive. made an extra effort to answer all questions, as well as providing a good test drive. More

I worked with Hector at the Fairfield Pre-Owned to buy a used car. It was the most relaxed, easiest car purchase I've ever experienced. I would highly recommend anyone in the area who is looking for a qua used car. It was the most relaxed, easiest car purchase I've ever experienced. I would highly recommend anyone in the area who is looking for a quality used car. The entire staff on site was friendly, helpful and made the whole experience enjoyable. More