New Country Lexus of Westport

Exceptional experience from my first online inquiry to drive away with leased 2013 Lexus CT200. Audri literally called within minutes of my Internet search. She continued to be extremely responsive, ret drive away with leased 2013 Lexus CT200. Audri literally called within minutes of my Internet search. She continued to be extremely responsive, returning and initiating calls. She provided a very fair lease package, much better than a nearby Westchester dealer and one in NYC. She even improved the lease after I requested. Audri was very professional throughout, and was helpful reviewing how to use each car feature. Ricky is very professional and efficient completing all the necessary paperwork and presenting the many add-on packages available. Presentation was low key, without pressure. (The cost/benefit of each requires careful analysis before deciding whether or not to purchase any of these appealing packages). At the end of the 27 month lease, I'd be very happy to work with both Audri and Ricky again More

This first section of the review only deals with John Blank. The section below has a separate (positive) review of the Pre-Owned Manager Al Liosi Jr. I visited the dealership today with a friend who Blank. The section below has a separate (positive) review of the Pre-Owned Manager Al Liosi Jr. I visited the dealership today with a friend who was looking for used SC430. As soon as he asked John if he had any SC430s in stock, John responds, "Is this a joke?". We never got to the bottom of why he would say that, but let me say that right off the bat I was not a fan of John. Is that any way to make a first impression? We agree to a test drive. John pulls up and walks around to the passenger side, folds up the seat and says, "I'm sure not going to sit back there!" He then turns to me and motions for ME to get into the back seat that he just refused to sit in. I told him, "Well, I'm not going to sit back there either!" to which he responds, "I guess you're staying here then!" We had just come from the Infinity dealership looking at the G37 convertible. The dealer over there said the same thing, "I'm certainly not folding myself into the back seat!" but here's the difference: he then said, "Have a good test drive guys, I'll be here when you come back." and he let us take the car. I'm 39 years old and my friend (the buyer) is 51. We aren't some snot nosed kids who are looking to waste time joyriding a car. Even if your dealership has a policy about salesmen riding along on test drives, John Blank should have sucked it up and gotten his butt into the back seat, and not been so insulting to his potential buyers friend (and potential future car buyer!). Please continue to read my review of the Pre-Owned Manager Al Liosi Jr. He is a standup guy, in SHARP contrast to John Blank. oooooooooooooooooooooooooo This review is for Al Liosi Jr. Visited dealership today with a friend who was looking for used SC430. We were given to the salesman John Blank as the “unluck” of the draw. Long story short, I was less than impressed with John Blank’s attitude, level of respect and customer service. After the test drive I asked to speak with John Blank’s manager, and Al Liosi Jr came out to meet with me. Al was basically the exact opposite of John Blank. He was respectful, straight forward, and even had a strong handshake that anyone in sales knows is important. Al walked me to a closed office to hear my complaints about John Blank. As I said, he took my criticism of John well and apologized for what had happened. He asked me if there was anything he could do, and if my friend and I wanted another test drive. He truly understands customer service and understands that the customer is always right, especially when dealing with an incompetent salesman such as John Blank. What can you take away from this? Firstly…do not do business with John Blank. Secondly, if you happen to get another salesman, you will know that their boss Al Liosi Jr is a standup guy and understands how to make the customer happy. Thanks for reading. More

Mario was extremely knowledgeable regarding the car I was purchasing and was even able to tell me the pros and cons regarding the Lexus and other car I was considering, to the point that I was able to make t purchasing and was even able to tell me the pros and cons regarding the Lexus and other car I was considering, to the point that I was able to make the best decision for my needs. He was also very helpful and made the car buying experience as painless as possible. I highly recommend Mario, his professionalism and knowledge can't be beat! I love my new Lexus, thank you Mario! More

Great experience. Mike Stone was helpful,informative and friendly. My wife and I had a good rapport with Mike. He answered all of our questions thoroughly. We enjoyed working with him. friendly. My wife and I had a good rapport with Mike. He answered all of our questions thoroughly. We enjoyed working with him. More

My experience with John Blank was extremely pleasant and professional. He was very clear and informative and made me feel very comfortable. John has already called to see if i was happy and to call him wi professional. He was very clear and informative and made me feel very comfortable. John has already called to see if i was happy and to call him with any questions! I would recommend John to any friends wishing to purchase a Lexus. More

The New Country Lexus Sale Consultants were friendly and knowledgeable. The took the time to answer any and all questions we had, both before the sale and afterwards. Al, David and Jay made the purchase e knowledgeable. The took the time to answer any and all questions we had, both before the sale and afterwards. Al, David and Jay made the purchase experience easy and pleasurable. They understand that the owner is not just selecting a car, they are selecting a dealership that will stand behind the car throughout the period of ownership. Their professionalism is why we returned to New Country Lexus of Westport. More

Overall great experience. I would come back for my next vehicle. They were very thorough with presenting of my new car and answered all of my questions and were courteous and respectful. vehicle. They were very thorough with presenting of my new car and answered all of my questions and were courteous and respectful. More

From the moment that I walked in to the dealership to the last minute before I drove off the lot in my brand new IS250, David has been nothing but exceptional. He was attentive, informative and charismatic. last minute before I drove off the lot in my brand new IS250, David has been nothing but exceptional. He was attentive, informative and charismatic. He is the reason why I would purchase another Lexus after my lease is over. Who doesn't want to be treated like a Queen and also get the best deal in the tri-state area? Don't hesitate. Buy a Lexus from him today. More

My experience in leasing, over the last weekend, two 2013 Lexus cars: RX 350 and CT 200h, was great, amazing and very very pleasant. It was mostly because of John Blank - the leasing consultant. John was v Lexus cars: RX 350 and CT 200h, was great, amazing and very very pleasant. It was mostly because of John Blank - the leasing consultant. John was very knowledgeable about the Lexus cars and the whole leasing procedure, which made everything so smooth and painless. His professionalism, intrinsic friendliness, and making sure that I get the best deals possible (and I got incredible two deals … unbelievable deals!!!!) made me feel like being at home among family and the closest friends. I will be recommending John and his dealership to everybody around me. Thank you, John! The New Country Lexus of Westport is very fortunate to have you on their Team. I'll be back in 27 months to get new cars, and I'm already looking forward working with you again. Also, I'd like to thank, very much, Ricky Garcia, for making the financial part of these two transactions very smooth, friendly and pleasant. And to the management of the dealership, thank you very much for really incredible two deals and for really amazing two cars. Best Regards, Val Gonsiorek More

Relatively low pressure sales approach. Long list of expensive extras to choose from after signing a deal is a little frustrating. Speedy post sales delivery process expensive extras to choose from after signing a deal is a little frustrating. Speedy post sales delivery process More