
New Country Lexus of Westport
Westport, CT
Filter Reviews by Keyword
By Type
Showing 1,285 reviews
We had the best salesperson, Dondre! My Husband and I were searching online for a Lexus with reasonable mileage and price and found Lexus Of Westport’s prices to be the lowest around. We went out the nex were searching online for a Lexus with reasonable mileage and price and found Lexus Of Westport’s prices to be the lowest around. We went out the next day to look at the vehicles and had a wonderful sales experience. No nonsense, honest, friendly, helpful & Patient !! We finalized the purchase & returned the next day & the car was ready & Dondre took the time & explained how everything in the vehicle worked! I have recommended Lexus of Westport to others as well and said to request Dondre - he even put the big red bow on my car & made the experience great! We will be back again & I plan to service my car there even though it’s a ways away from me. I love my Lexus RX350 ! More
Went in picked out a vehicle spoke to sales rep Steve Shapiro gave me a signed document with two things he would do. Gave him a deposit. very next day he said he would not be able to do what he promised Shapiro gave me a signed document with two things he would do. Gave him a deposit. very next day he said he would not be able to do what he promised in writing. And that the car was being sold too cheap. His manager Matt told him there were other people interested in the car. I offered to accept the deal without his promises he still reneged. Refunded my deposit without me knowing canceled my deal within an hour they sold the car to someone else. Bad business will not recommend them will not go there or any of their dealers. More
I was extremely pleased to work with John Powers at Lexus. He is so professional, knowledgeable, and friendly. We weren’t planning on getting a new car, but our current car had blown up in an unexpla Lexus. He is so professional, knowledgeable, and friendly. We weren’t planning on getting a new car, but our current car had blown up in an unexplained fire literally in front of the dealer where we purchased. We didn’t feel taken care of at all, so it was refreshing working with John who was sensitive to our situation!!! Highly recommend reaching out to John if you’re in the market. We LOVE our RX 350 and looking forward to many miles ahead. More

Dondre was highly professional, extremely well trained and knowledgeable on Lexus products, an excellent communicator, and has a super personality. He made process smooth and very enjoyable. Dondre was al and knowledgeable on Lexus products, an excellent communicator, and has a super personality. He made process smooth and very enjoyable. Dondre was also very thorough when he showed me how to operate all the tech. Stuff. I' would definitely recommend a friend to buy from Dondre, and also the dealership. Thank you Lexus and Dondre. More

I live well over 100 miles from Lexus of Westport and I was fortunate that they had the exact IS model I was in the market for. Dondre Clarke was incredibly responsive and his team was able to get my trad was fortunate that they had the exact IS model I was in the market for. Dondre Clarke was incredibly responsive and his team was able to get my trade-in valued, gave me a virtual tour of the car and totally streamlined the purchase process, so all I had to do was show up, sign and drive. Great dealership with a great team. Highly recommended! More

Amazing service. Extremely knowledgeable, friendly, no pressure atmosphere. I highly recommend this dealership. From start to finish this buying experience has been by far the best I have ever had. pressure atmosphere. I highly recommend this dealership. From start to finish this buying experience has been by far the best I have ever had. More
We recently purchased a Lexus RX from Hector Diaz. Just the best buying experience we ever had and we have purchased over 10 veicles in the past 30 years. Great to work with, he is an honest and true gent the best buying experience we ever had and we have purchased over 10 veicles in the past 30 years. Great to work with, he is an honest and true gentleman. Thank you Hector! Also, Matt the Manager was very helpful and the financial process and docs took less then 30 minutes to complete! Look forward to working again with all of you in the future. Best Regards~ Al & Chris D. More

I am so pleased to have chosen a Lexus NX hybrid. My sales rep. Dondre Clarke gets to know his customers through conversation and presents what he thinks is the best vehicle for their taste and lifestyl sales rep. Dondre Clarke gets to know his customers through conversation and presents what he thinks is the best vehicle for their taste and lifestyle. Biyingy Lecus was a pleadant ecperience. More
Best car buying experience I’ve ever had. It took me longer to drive to the dealership than the time I was in there, which is unheard of when purchasing a car. Top notch from start to finish. Matt t longer to drive to the dealership than the time I was in there, which is unheard of when purchasing a car. Top notch from start to finish. Matt the Sales Manager took my call and set me up with Dondre. From the facetime tour of the car to the big red bow on it when I arrived, I can’t say enough about Dondre’s understanding of true customer service. In my car search I spoke to pretty much alll of the dealerships between VA and CT. At New Country, the integrity of the entire team and their willingness to go the extra mile to make things easier for the buyer is unparalleled. A++ More