New Country Lexus of Westport

I returned to Lexus of Westport to purchase and install four new tires on my Lexus IS 250. Mr. Kris Brown of the Service department was very helpful, as usual. It was fortunate that I had the tires replace four new tires on my Lexus IS 250. Mr. Kris Brown of the Service department was very helpful, as usual. It was fortunate that I had the tires replaced at Lexus because during the replacement of the tires, they also had the opportunity to check to see how the brakes were doing since they had replaced the rotors, calipers and front brake pads a few months ago. Kris personally witnessed the remaining thickness of the pads and cautioned me about excess wear and tear of the rear brake pads. They checked out the entire brake system at no charge and found everything to be perfectly fine. Instead of recommending immediate replacement of the brake pads, he recommended that we keep monitoring the wear and tear of the pads and will have to probably replace them at the next service which is due in 4,000 miles. This is what I like about Lexus. They do not force unnecessary repairs to be carried out every time the car is brought in. More

The experience with the Lexus dealership and the sales representative, Kevin Leon, was extremely professional. It was informative and helped us make a confident decision in the car we bought. representative, Kevin Leon, was extremely professional. It was informative and helped us make a confident decision in the car we bought. More

Great experience buying our 5th Lexus. Our salesperson, Abigail Calderon did a great job getting us in to a beautiful RX 450h. The car was prepped and is flawless. Abigail Calderon did a great job getting us in to a beautiful RX 450h. The car was prepped and is flawless. More

Small dealership that punches above its weight. Salesman John Powers was well informed, professional and straightforward. Likewise Benny Arias-Gomez in Finance. Well worth the visit and one of the best (in John Powers was well informed, professional and straightforward. Likewise Benny Arias-Gomez in Finance. Well worth the visit and one of the best (in many) dealer interactions I've had. More

My experience with sales person Hector Diaz was as good as purchasing a car gets. He was not pushy, and when discussing my decision with me was reasonable, patient, and candid. The process was transparent. as purchasing a car gets. He was not pushy, and when discussing my decision with me was reasonable, patient, and candid. The process was transparent. He also, I felt, went above and beyond to make sure that I was going to be happy with my vehicle so they kept it a few extra days before delivery to satisfy my requests for special treatment - minor touch-ups to the used vehicle I decided to buy. Better than overwhelmed Audi or indifferent Infiniti nearby. More

Gabriella Almeida and the New Country team were terrific! We were just moving into town, and she had everything ready upon our arrival. Highly recommended. We were just moving into town, and she had everything ready upon our arrival. Highly recommended. More

Derrick was welcoming, did not push us at all to decide and personally made sure that the lease was finalized in a day. and personally made sure that the lease was finalized in a day. More

Hector Diaz and Sonia Suarez who handles all the paperwork for my finance process were fantastic. They made me confortable and also answer all my questions about my car and the finance. They both of paperwork for my finance process were fantastic. They made me confortable and also answer all my questions about my car and the finance. They both offered me an outstanding customer service and I will always recommend this place and the same team that executed my process to all my loves one and my community. Well done 👍 Hector and Sonia keep up the great work! I am extremely happy 😆 and satisfied ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ 10 star for your execution. More

Dondre is the best!!! Knowledge kind and professional. I’m so impressed with him and Sonia!!! The best decision I made! Love my Lexus IS! I’m so impressed with him and Sonia!!! The best decision I made! Love my Lexus IS! More

For the price of service, the service department is lacking in customer skills. If, you call and leave a message, no one returns your call. When they text you after service and you text back requiring lacking in customer skills. If, you call and leave a message, no one returns your call. When they text you after service and you text back requiring assistance or ask a question, no one responds. Extremely unprofessional. More