New Country Lexus of Westport

Gabriella was fantastic to work with and is the reason I chose Lexus. I appreciated all her help and how easy she made the process chose Lexus. I appreciated all her help and how easy she made the process More

As usual, it was a great experience. The brake job was done right and at a fair price. done right and at a fair price. More

My first visit to ths dealershp for any reason- this was for Service. Drove into service area and Lisa Bara the Service Rep came out and greeted me, my vehicle (a 2012 Lexus RX350). I explained I needed m for Service. Drove into service area and Lisa Bara the Service Rep came out and greeted me, my vehicle (a 2012 Lexus RX350). I explained I needed my FOB recalibrated. Af first she directed me to the Parts Department, but then she asksed so you have the FOB. I said yes, she took it and said the only problem she saw was the battery. And that she had a few in her desk. I was stunned that she offered to replace the battery herself, immediately and for no charge. I was so inpressed with her service asked her to replace the License Plate Cover that was put on by a local Jeep Delearship Used Car (where I bought this vehicle Late July 2021), with New Country's.. Ms Bara was exceedingly professional and makes me wish I had bought a Used Lexus from them. I certainly will in the future. More

Evan Palumbo, thank you for the great experience, in buying my ES350. Right from the start looking at inventory on line to phone conversations there was no pressure. Went in to test drive a 2021, told E buying my ES350. Right from the start looking at inventory on line to phone conversations there was no pressure. Went in to test drive a 2021, told Evan before I arrived that in no way were decisions being made that day, and at the end he honored what I said, and just said "how did you like it, and let me know what more help I can be". The numbers in the long run didn't work for us, went home that night and saw a L-Certified 2019 ES350 with very low mileage. Called Evan the next afternoon to take a look at it up at the Fairfield lot, me there, took it for a ride, and said SOLD. He's been following up to make sure I'm happy with the purchase and anything else he can do. Great job More

I worked with John Powers to get a new UX250h recently and was very pleased with the experience. The staff I interacted with at Lexus were all professional and pleasant, and they made my car buying experi and was very pleased with the experience. The staff I interacted with at Lexus were all professional and pleasant, and they made my car buying experience straightforward and easy. More

Great experience !! I just bought my first Lexus (an RX350) and my first interaction with this dealership. It was an exceptionally pleasant experience. My sales associate was Kevin Leon, who was ex RX350) and my first interaction with this dealership. It was an exceptionally pleasant experience. My sales associate was Kevin Leon, who was extremely pleasant and responsive throughout. Since I live out-of-state, I negotiated the deal over the phone and only went to the dealership when ready to pick up the car. All of the staff were lovely. I was also very impressed with Beny, the business manager. I was expecting a "hard sell" for different additional service options, and that was not the case. He took the time to explain all of the offerings and I did not feel pressure to go with any additional offers. The dealership is also quite beautiful. I will be going back in 3 years t return my car at the end of the lease, and will definitely try to work with Kevin Leon again for my next car. More

I returned to Lexus of Westport to purchase and install four new tires on my Lexus IS 250. Mr. Kris Brown of the Service department was very helpful, as usual. It was fortunate that I had the tires replace four new tires on my Lexus IS 250. Mr. Kris Brown of the Service department was very helpful, as usual. It was fortunate that I had the tires replaced at Lexus because during the replacement of the tires, they also had the opportunity to check to see how the brakes were doing since they had replaced the rotors, calipers and front brake pads a few months ago. Kris personally witnessed the remaining thickness of the pads and cautioned me about excess wear and tear of the rear brake pads. They checked out the entire brake system at no charge and found everything to be perfectly fine. Instead of recommending immediate replacement of the brake pads, he recommended that we keep monitoring the wear and tear of the pads and will have to probably replace them at the next service which is due in 4,000 miles. This is what I like about Lexus. They do not force unnecessary repairs to be carried out every time the car is brought in. More

The experience with the Lexus dealership and the sales representative, Kevin Leon, was extremely professional. It was informative and helped us make a confident decision in the car we bought. representative, Kevin Leon, was extremely professional. It was informative and helped us make a confident decision in the car we bought. More

Great experience buying our 5th Lexus. Our salesperson, Abigail Calderon did a great job getting us in to a beautiful RX 450h. The car was prepped and is flawless. Abigail Calderon did a great job getting us in to a beautiful RX 450h. The car was prepped and is flawless. More

Small dealership that punches above its weight. Salesman John Powers was well informed, professional and straightforward. Likewise Benny Arias-Gomez in Finance. Well worth the visit and one of the best (in John Powers was well informed, professional and straightforward. Likewise Benny Arias-Gomez in Finance. Well worth the visit and one of the best (in many) dealer interactions I've had. More