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New Country Lexus of Westport
Westport, CT
1,272 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,272 reviews
September 18, 2013
I am 2 hours away from the dealership and Tim helped provide all the information I requested on my pre-owned Lexus IS250. He faxed papers to me to help speed up the process so I wouldn't have to drive b provide all the information I requested on my pre-owned Lexus IS250. He faxed papers to me to help speed up the process so I wouldn't have to drive back and fourth and make multiple visits. When I was confused on the differences of how CT vs MA deal with car registration and insurance Tim and Nick went out of their way to figure out how to make it work. Ricky was friendly and explained the process clearly. Lexus of Westport was a minimum pressure sale and did not want to sell me a car if I was displeased. More
by K677888
Employees Worked With
Nick Belli, Ricky Garcia
September 15, 2013
My husband and I took our new 2013 Lexus 450 to a PENN State tailgate this weekend. I enjoyed the way the car handled on the interstate and had fun setting up the cruise control, the satellite radio and t State tailgate this weekend. I enjoyed the way the car handled on the interstate and had fun setting up the cruise control, the satellite radio and the map function in the navigation system. Love the car ! However, I had to learn it on my own. Unfortunately, the technology session after my car purchase was passed off by Gary to Tony, since he had another appointment in the middle of our closing. Tony was in a rush to finish up his day. I only touched the controls once and jokes were made about my toggling/ boggling. So the set-up went back to the guys and I just watched. Overall our sales experience with Gary &Al at Westport Lexus was a good one. The sales and office staff were courteous, professional and helpful. The showing, negotiating, sale and closing went smoothly. One exception - the mileage on the sales contract was stated incorrectly as 12, when it was actually over a thousand. Lisa handled it very well and fixed the paperwork so we could close it out. I will recommend Westport Lexus. I suggest that the technology session be improved to increase customer satisfaction. Thank you for my new Lexus! It's a joy to drive! Barbara Markelz More
by Barbara_Markelz
Employees Worked With
Alfred Liosi Jr., Anthony Otero
September 15, 2013
Mario, was fantastic - knowledgeable, experience and always accessible. He would return calls and emails at night and all weekend and bent over backwards to make my experience completely painless, incl always accessible. He would return calls and emails at night and all weekend and bent over backwards to make my experience completely painless, including driving into NYC to personally deliver my car and follow up twice that week to make sure I was happy. Please feel free to call me if you have questions -- my cell is 917 885-0020. Andy Appelbaum More
by traceyandy
Employees Worked With
Mario Cortella
September 14, 2013
From the first day I entered my interest in a particular car online, all communications were very prompt and helpful. There was never any pressure from Anthony. All around a very nice experience. car online, all communications were very prompt and helpful. There was never any pressure from Anthony. All around a very nice experience. More
by Atoner001
Employees Worked With
Anthony Otero
September 12, 2013
Mike Stone was terrific in the course of my negotiations for leasing a 2014 IS250. Further, he's been great in the follow-up, making sure that all is good with the car and that I'm fully satisfied. Mike's for leasing a 2014 IS250. Further, he's been great in the follow-up, making sure that all is good with the car and that I'm fully satisfied. Mike's a top-notch salesman. More
by ngb083113
September 09, 2013
You have a team of true professionals at New Country Lexus of Westport. I could not possibly be happier with my purchase of a Lexus RX450H. Lexus of Westport. I could not possibly be happier with my purchase of a Lexus RX450H. More
by inlikeme
Employees Worked With
J.R. Buchbinder, Ricky Garcia, David Matys, David Matys
September 06, 2013
Mike Stone very professionally explained all car options. He laid out all of the lease mechanics. When we did not understand something, Mike Buchbinder took the time to step in and walk further through lea He laid out all of the lease mechanics. When we did not understand something, Mike Buchbinder took the time to step in and walk further through lease mechanics. When we couldn't get to the bottom of the discrepancy, Mike made a concession and we ended up with a very fair price. In doing the closing paper work, Ricky Garcia was straightforward about which options to add (like warranty) and which not to. More
by sabar
Employees Worked With
Michael J. Buchbinder, Ricky Garcia
September 04, 2013
I am not writing about the sales dept. I am writing about the service dept. Have had our Lexus cars serviced there over 10 years. They are the best..bar none! We currently have a 2005 Lexus 460 with 125,000 the service dept. Have had our Lexus cars serviced there over 10 years. They are the best..bar none! We currently have a 2005 Lexus 460 with 125,000 miles on it. This service dept. has kept it going long into its old age. My husband loves this car..does not want to sell it. We have used their body shop on numerous occasions. As a dept. their staff members are responsive and easy to deal with. Nothing seems to be too much for a customer to ask. Their pick up and delivery service is a life saver for people like us who work. They return calls promptly. They tell you exactly what needs to be done to the car before they start and tell you what it will cost to fix. We have experienced the same level of service consistently for 10 years. We are lifers. We will only service our old and ailing Lexus with this service center. When it rolls over and finally dies, we'll buy another used one and carry on. More
by postingtrot3
Employees Worked With
Service Dept..ALL members, Ronnie Goss
September 04, 2013
We are previous Lexus owners, and wanted a replacement Lexus. We were very pleased with Rish's ability to quickly help us and negotiate a price. We love Lexus service, and thus our reason for knowing we Lexus. We were very pleased with Rish's ability to quickly help us and negotiate a price. We love Lexus service, and thus our reason for knowing we want to continue with you guys, thanks! More
by Jcoyk
Employees Worked With
Rish Pahlad
September 02, 2013
These guys were very friendly and genuine. They did not make us feel intimidated and seems to care about the job and customers. We felt comfortable dealing with them. Great guys. make us feel intimidated and seems to care about the job and customers. We felt comfortable dealing with them. Great guys. More
by lexfine
Employees Worked With
Rish Pahlad, Ricky Garcia, Anthony Otero
