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New Country Lexus of Westport
Westport, CT
1,266 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 06, 2013
Mike Stone very professionally explained all car options. He laid out all of the lease mechanics. When we did not understand something, Mike Buchbinder took the time to step in and walk further through lea He laid out all of the lease mechanics. When we did not understand something, Mike Buchbinder took the time to step in and walk further through lease mechanics. When we couldn't get to the bottom of the discrepancy, Mike made a concession and we ended up with a very fair price. In doing the closing paper work, Ricky Garcia was straightforward about which options to add (like warranty) and which not to. More
by sabar
Employees Worked With
Michael J. Buchbinder, Ricky Garcia
September 04, 2013
I am not writing about the sales dept. I am writing about the service dept. Have had our Lexus cars serviced there over 10 years. They are the best..bar none! We currently have a 2005 Lexus 460 with 125,000 the service dept. Have had our Lexus cars serviced there over 10 years. They are the best..bar none! We currently have a 2005 Lexus 460 with 125,000 miles on it. This service dept. has kept it going long into its old age. My husband loves this car..does not want to sell it. We have used their body shop on numerous occasions. As a dept. their staff members are responsive and easy to deal with. Nothing seems to be too much for a customer to ask. Their pick up and delivery service is a life saver for people like us who work. They return calls promptly. They tell you exactly what needs to be done to the car before they start and tell you what it will cost to fix. We have experienced the same level of service consistently for 10 years. We are lifers. We will only service our old and ailing Lexus with this service center. When it rolls over and finally dies, we'll buy another used one and carry on. More
by postingtrot3
Employees Worked With
Service Dept..ALL members, Ronnie Goss
September 04, 2013
We are previous Lexus owners, and wanted a replacement Lexus. We were very pleased with Rish's ability to quickly help us and negotiate a price. We love Lexus service, and thus our reason for knowing we Lexus. We were very pleased with Rish's ability to quickly help us and negotiate a price. We love Lexus service, and thus our reason for knowing we want to continue with you guys, thanks! More
by Jcoyk
Employees Worked With
Rish Pahlad
September 02, 2013
These guys were very friendly and genuine. They did not make us feel intimidated and seems to care about the job and customers. We felt comfortable dealing with them. Great guys. make us feel intimidated and seems to care about the job and customers. We felt comfortable dealing with them. Great guys. More
by lexfine
Employees Worked With
Rish Pahlad, Ricky Garcia, Anthony Otero
August 28, 2013
While I have previously owned a Lexus, it was an 11 year old vehicle which was not equipped with many of the options of the one that I purchased. Mr. Blank was very helpful in explaining the differences bet old vehicle which was not equipped with many of the options of the one that I purchased. Mr. Blank was very helpful in explaining the differences between the navigation and non-navigation models as well as other features of my new vehicle. He has also been in contact with me since my purchase, is available to answer any questions or emails, and has advised me I can meet with him or another person from the dealership concerning my technology questions. More
by nancy2653
Employees Worked With
Ricky Garcia
August 28, 2013
it he was a very good experiancedealing wiith michael he was very friendlyand helpfful. i was not rushedor pressured he tooktimewithmeanndansweredallmyquestionstomakemy visit a very pleasurable experience was very friendlyand helpfful. i was not rushedor pressured he tooktimewithmeanndansweredallmyquestionstomakemy visit a very pleasurable experience John F centonze DDS More
by jcentonze
Employees Worked With
Paul-Michael Palacios
August 27, 2013
John was measured and patient in all of his dealings with me. When I had questions, he answered them honestly and to the best of his ability. If he could not answer at the moment, he researched the answers me. When I had questions, he answered them honestly and to the best of his ability. If he could not answer at the moment, he researched the answers and immediately forwarded them to me for my consideration. More
by davidatlas
August 27, 2013
Mike was very knowledgeable about the Lexus cars and the leasing process. He was timely and efficient. I would recommend Mike to anyone looking to purchase or lease a Lexus product. Thank you Mike! leasing process. He was timely and efficient. I would recommend Mike to anyone looking to purchase or lease a Lexus product. Thank you Mike! More
by dseamans
August 26, 2013
Great service! I had a need for a quick turnaround to deliver my previous vehicle off lease (also leased from this dealership) and into a new one due to business travel. Gary took my requirements and qui deliver my previous vehicle off lease (also leased from this dealership) and into a new one due to business travel. Gary took my requirements and quickly found me the right car that matched my requirements. The day after I first talked to Gary I drove off the lot in my new Lexus, leaving the old one behind. Gary and the team at New Country Lexus made the experience great with first rate service and knowledge, and were very attentive to my specific requested. This is my second experience leasing a car with New Country Lexus of Westport, and I wholeheartedly recommend them. More
by torarneberger
August 26, 2013
Everyone at the dealership was incredibly friendly, helpful and knowledgable. It was the best and easiest experience I have ever had purchasing a vehicle. this is why I have given the dealership an out helpful and knowledgable. It was the best and easiest experience I have ever had purchasing a vehicle. this is why I have given the dealership an outstanding rating. More
by bbernstein21
