New Country Lexus of Westport

3:21 PM Mon June 20 Steven S. Westport, CT 6/20/2022 we have been taking our Lexus vehicles to this dealership for over 20 years. our most recent experience was nothing short Westport, CT 6/20/2022 we have been taking our Lexus vehicles to this dealership for over 20 years. our most recent experience was nothing short of awful. they charged us $4,00 to repair a heat/ ac problem. when they returned the car the problem still existed!!! when we called them they took the car back and kept it for almost a month because they said they were having a hard time finding out where the problem was. They even claimed that they brought people in from Lexus to help but they too were of no help. They offered us a $1,000 discount but the problem would still exist or they would put in a rebuilt part to supposedly fix the original problem but they would not guarantee that the rebuilt part would have longevity so they would not give us a warranty on the part. As far as I am concerned they are total scam artists. They and Lexus should be ashamed of themselves. I am so disgusted with Lexus of Westport: please be careful dealing with them. steve s More

As usual, Kris Brown from the Service Department and Lexus of Westport whose service department is located in Fairfield, CT, never let us down. Kris took great care in looking after the repairs and keep Lexus of Westport whose service department is located in Fairfield, CT, never let us down. Kris took great care in looking after the repairs and keeping us updated with photos. The final cost of the repairs as compared to the estimate was spot on! No surprises there. We are very thankful. More

The check engine light came on in my Lexus IS 250. I took the car to the service center of the New Country Lexus of Westport in Fairfield, CT. After a thorough checkup, it was determined that the gas I took the car to the service center of the New Country Lexus of Westport in Fairfield, CT. After a thorough checkup, it was determined that the gas cap was loose and there were no other issues. Of course, I was relieved that it was a simple fix and I was grateful to the service center for their professionalism and honesty. I have absolutely no reservations about taking my car back anytime I have a problem or for a regular service. More

I could not be happier with my car buying experience at Lexus of Westport. Derrick quickly greeted us when we arrived to pick up our '22 Lexus RX 350 F-Sport. My sales person Chris Kelley presented my new Lexus of Westport. Derrick quickly greeted us when we arrived to pick up our '22 Lexus RX 350 F-Sport. My sales person Chris Kelley presented my new car with a beautiful red bow on top of it. Kevin was professional and very clear with the financial paperwork, that we had to go through and sign. Bob Levenson the General Manager stopped by and took the time to congratulate us on our new purchase. Liz was very knowledgeable on setting up my phone and getting all of my apps to work. The whole process took less than a hour and we were back on the road enjoying our new car! More

Extremely pleased with the professionalism and courtesy given to me as a customer. Dondre Clarke was exceptional and very knowledgeable of all the details of the Lexus Brand. I would definitely refer this given to me as a customer. Dondre Clarke was exceptional and very knowledgeable of all the details of the Lexus Brand. I would definitely refer this dealer to family and friends. More

This car purchasing process was truly pain-free. Started with a great conversation with Mr. Dondre Clarke over the phone, the young gentleman who assisted me throughout the whole process. His transp Started with a great conversation with Mr. Dondre Clarke over the phone, the young gentleman who assisted me throughout the whole process. His transparency regarding the car’s pertinent information and “numbers” made the whole process hassle and anxiety-free. Ms Sonia Suarez closed the deal. She was very pleasant and thoroughly explained all the required documents before I affixed my signature. I was offered “add-ons” which were presented with clear explanation. I felt no pressure in the finance office. I drove my new Lexus home to Queens, NY with an exuberant feeling. I would highly recommend this dealership to anyone. Thanks to everyone at New Country Dealership. Shout out to Mr. Hector Diaz. More

Very thorough with everything. Great staff and customer service. Highly recommend Lexus Of westport to anyone looking to jump into a brand new car! Great staff and customer service. Highly recommend Lexus Of westport to anyone looking to jump into a brand new car! More

I had a hassle-free and wonderful experience at New Country Lexus. I highly recommend Dondre Clarke. He is professional and friendly, and guided me through the whole process from beginning to end wit Country Lexus. I highly recommend Dondre Clarke. He is professional and friendly, and guided me through the whole process from beginning to end with much care and consideration. He goes non-stop and will not overlook any detail that will help you in buying a car. I drove away with a beautiful Lexus 350RX which was in perfect condition, and with happy memories of the day. Credit manager Sonia is also a gem. Absolutely no stress in dealing with financing! This is not your typical high-pressure, cold-hearted dealership. They are real professionals - the best in the business! More

The entire new auto trade-in and leasing experience could not have been more smooth and satisfying for this repeat 'customer.' I rated each of the sales, management, and technical service team with five sta not have been more smooth and satisfying for this repeat 'customer.' I rated each of the sales, management, and technical service team with five stars. I will always return to this world class dealership for all my vehicle needs. Final note: Elton Dos Santos is new, but he's a 'keeper.' Great attention to detail, and openly transparent if he did not know a specific answer, he got it. More

Nov 2021 PurchaseI purchased a car here back in Nov Nov 2021 Purchase I purchased a car here back in Nov 2021. What a great experience it was working with John Powers. There was ZERO hard-sell. He ju Nov 2021 Purchase I purchased a car here back in Nov 2021. What a great experience it was working with John Powers. There was ZERO hard-sell. He just presented the facts, and allowed me to make the decision with no pressure. I entered Lexus still unsure on whether to go with Lexus or Audi, but leaning more towards Lexus because of the dependability they offer. John was patient in explaining why Lexus was great, and after a couple of test-drives, I knew Lexus was the way to go. John was awesome, but so was the rest of the team. Beny Arias eventually sold me on an extra perk where they change oil and do all the checks and updates for the first 50K miles. They said all I'd have to do is call, and they'd come pick my car up, give me a loaner, then bring my car back to as clean as the first day I bought it. I have a separate review for that (basically, the transaction didn't go as smoothly as Beny sold it, but it worked, and now I know who to look for/deal with at the service department). Everyone at the dealership was happy and accommodating. All of them wear masks, if that matters to you. They also presented me with a deal no other dealership could match or even come close to (I went from Greenwich to Bridgeport just to have something to compare). More