New Country Lexus of Westport

Best car buying experience I’ve ever had. It took me longer to drive to the dealership than the time I was in there, which is unheard of when purchasing a car. Top notch from start to finish. Matt t longer to drive to the dealership than the time I was in there, which is unheard of when purchasing a car. Top notch from start to finish. Matt the Sales Manager took my call and set me up with Dondre. From the facetime tour of the car to the big red bow on it when I arrived, I can’t say enough about Dondre’s understanding of true customer service. In my car search I spoke to pretty much alll of the dealerships between VA and CT. At New Country, the integrity of the entire team and their willingness to go the extra mile to make things easier for the buyer is unparalleled. A++ More

Dondre was extremely professional and made sure we were completely satisfied. He took as much time with us as needed to allow us to feel comfortable with our purchase. His follow up and was excellent and h completely satisfied. He took as much time with us as needed to allow us to feel comfortable with our purchase. His follow up and was excellent and he was a pleasure to work with. Highly recommend you ask for him! More

I drove an hour and a half to get my used car from New Country Lexus of Westport because they had the best deal by far. The salesperson was very helpful and accommodating. She even picked me up the mornin Country Lexus of Westport because they had the best deal by far. The salesperson was very helpful and accommodating. She even picked me up the morning of the transaction (I had gotten a ride to about 15 minutes away). I really appreciated not being price gouged in this tough market. More

I worked with Abi to buy my new Lexus and she was a pleasure to work with. She was professional and knowledgeable, and made working with Lexus of Westport a great experience. pleasure to work with. She was professional and knowledgeable, and made working with Lexus of Westport a great experience. More

Gabriella was fantastic to work with and is the reason I chose Lexus. I appreciated all her help and how easy she made the process chose Lexus. I appreciated all her help and how easy she made the process More

As usual, it was a great experience. The brake job was done right and at a fair price. done right and at a fair price. More

My first visit to ths dealershp for any reason- this was for Service. Drove into service area and Lisa Bara the Service Rep came out and greeted me, my vehicle (a 2012 Lexus RX350). I explained I needed m for Service. Drove into service area and Lisa Bara the Service Rep came out and greeted me, my vehicle (a 2012 Lexus RX350). I explained I needed my FOB recalibrated. Af first she directed me to the Parts Department, but then she asksed so you have the FOB. I said yes, she took it and said the only problem she saw was the battery. And that she had a few in her desk. I was stunned that she offered to replace the battery herself, immediately and for no charge. I was so inpressed with her service asked her to replace the License Plate Cover that was put on by a local Jeep Delearship Used Car (where I bought this vehicle Late July 2021), with New Country's.. Ms Bara was exceedingly professional and makes me wish I had bought a Used Lexus from them. I certainly will in the future. More

Evan Palumbo, thank you for the great experience, in buying my ES350. Right from the start looking at inventory on line to phone conversations there was no pressure. Went in to test drive a 2021, told E buying my ES350. Right from the start looking at inventory on line to phone conversations there was no pressure. Went in to test drive a 2021, told Evan before I arrived that in no way were decisions being made that day, and at the end he honored what I said, and just said "how did you like it, and let me know what more help I can be". The numbers in the long run didn't work for us, went home that night and saw a L-Certified 2019 ES350 with very low mileage. Called Evan the next afternoon to take a look at it up at the Fairfield lot, me there, took it for a ride, and said SOLD. He's been following up to make sure I'm happy with the purchase and anything else he can do. Great job More

I worked with John Powers to get a new UX250h recently and was very pleased with the experience. The staff I interacted with at Lexus were all professional and pleasant, and they made my car buying experi and was very pleased with the experience. The staff I interacted with at Lexus were all professional and pleasant, and they made my car buying experience straightforward and easy. More

Great experience !! I just bought my first Lexus (an RX350) and my first interaction with this dealership. It was an exceptionally pleasant experience. My sales associate was Kevin Leon, who was ex RX350) and my first interaction with this dealership. It was an exceptionally pleasant experience. My sales associate was Kevin Leon, who was extremely pleasant and responsive throughout. Since I live out-of-state, I negotiated the deal over the phone and only went to the dealership when ready to pick up the car. All of the staff were lovely. I was also very impressed with Beny, the business manager. I was expecting a "hard sell" for different additional service options, and that was not the case. He took the time to explain all of the offerings and I did not feel pressure to go with any additional offers. The dealership is also quite beautiful. I will be going back in 3 years t return my car at the end of the lease, and will definitely try to work with Kevin Leon again for my next car. More