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New Country Lexus of Westport
Westport, CT
1,285 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,285 reviews
April 21, 2014
Lexus Lease I was very pleased with my experience at New Country Lexus. From start to end, I felt very comfortable with the staff, and I am thoroughly happy with I was very pleased with my experience at New Country Lexus. From start to end, I felt very comfortable with the staff, and I am thoroughly happy with my new lease. Will definitely recommend Joe to my colleagues. More
by ngidwaney
Employees Worked With
Mario Cortella, Joe Jacob
April 21, 2014
Purchase Experience We purchased a new RX-350 and traded in our 2009 model last week. This is our third purchase from the dealership over the past 10 years. Everyone ther We purchased a new RX-350 and traded in our 2009 model last week. This is our third purchase from the dealership over the past 10 years. Everyone there did a first-class job, making us feel comfortable and providing excellent service. As a sales person, Joe Jacob is the best. More
by silverrx
Employees Worked With
Mario Cortella, Joe Jacob
April 18, 2014
Home is where my Lexus is Parked Wonderful staff at New Country Lexus of Westport. This is my 6 vehicle purchase/leased at this dealer. This is my second IS250. People at this dealers Wonderful staff at New Country Lexus of Westport. This is my 6 vehicle purchase/leased at this dealer. This is my second IS250. People at this dealership are friendly ,knowledgable and very patient. Thank you all! Linda A Restifo Ridgefield,CT More
by Lynnie4355
Employees Worked With
John Blank is a terrific and knowledgeable salesman!, Alfred Liosi Jr., Ricky Garcia, Anthony Otero
April 15, 2014
Great experience I visited New Country Lexus of Westport because I was interested in the new CT 200h. From the moment I walked in the door I received competent and gra I visited New Country Lexus of Westport because I was interested in the new CT 200h. From the moment I walked in the door I received competent and gracious service. Joe Jacob made me feel welcome and provided an excellent sales experience overall. I would strongly recommend Joe and the dealership. The sales experience was both professional and fun. The whole process was also much more efficient than previous sales experiences! Joe, Mario and Michael all provided excellent service throughout the leasing and delivery process and made me feel as though I was in good hands. And I love my new car! More
by NewCT200h
Employees Worked With
Mario Cortella, Joe Jacob, Michael Mordoff
April 14, 2014
Excellent experience at Lexus of Westport This was truly an awesome experience. I cannot compliment Joe, Rish and Mike enough. They made this such a pleasant lease experience. Thorough, e This was truly an awesome experience. I cannot compliment Joe, Rish and Mike enough. They made this such a pleasant lease experience. Thorough, efficient and knowledgeable, I couldn't ask for anything more. Thank you More
by rosalie63
Employees Worked With
Rish Pahlad, Joe Jacob, Michael Mordoff
April 14, 2014
timely and efficient purchase My experience in purchasing a new 2015 Lexus RX350 was completed within 5 days. All ot the personnel who handled the sale were friendly and knowled My experience in purchasing a new 2015 Lexus RX350 was completed within 5 days. All ot the personnel who handled the sale were friendly and knowledgable in their specialties. The delivery of the car was thorough with paperwork and the technology completed to my full satisfaction. . More
by ArtHager
Employees Worked With
Mario Cortella, Joe Jacob, Jared Epstein
April 13, 2014
Excellent service I've had excellent service at Lexus of Westport service department in Fairfield. This past visit topped the cake. I thought the dashboard lights we I've had excellent service at Lexus of Westport service department in Fairfield. This past visit topped the cake. I thought the dashboard lights went out on my car and thought it may be electrical. I called and spoke with Scott and he sent someone to the vehicle and take a look. The nice man spent time figuring it out and explained it was the auto dimming settings that was the issue. It was not electrical at all and he reset everything for me. Scott followed up and I think they were excellent. More
by RXsrvc
Employees Worked With
Scott Holmwood
April 12, 2014
Perfect! Thanks to Joe Jacob, JR and Mike, my whole experience was nothing short of perfect. Joe was so helpful in localizing what I truly wanted in a vehicle, Thanks to Joe Jacob, JR and Mike, my whole experience was nothing short of perfect. Joe was so helpful in localizing what I truly wanted in a vehicle, making it affordable for me, and making the overall experience stress free and enjoyable. The service was superior. I will be recommending New Country Lexus of Westport, to all my friends and family! I'm happy I got to do business with them. Thanks again gentlemen! More
by susieque10186
Employees Worked With
J.R. Buchbinder, Michael J. Buchbinder, Joe Jacob
April 09, 2014
A great group of people and excellent service! A great experience all around! From our initial contract with Chad to meeting JR and Rick and Mike were all fabulous!! Keep up the good work and we A great experience all around! From our initial contract with Chad to meeting JR and Rick and Mike were all fabulous!! Keep up the good work and we will refer anyone we know looking for a Lexus. thanks! More
by Kshippee
Employees Worked With
J.R. Buchbinder, Ricky Garcia, Michael Mordoff, Chad Israel
April 08, 2014
Don't have the 30K service done here - GM is threatening Purchased the vehicle from a family member (RX 450H 2010 with 32K miles) (April 2014). I made an appointment to have it serviced at the Lexus dealersh Purchased the vehicle from a family member (RX 450H 2010 with 32K miles) (April 2014). I made an appointment to have it serviced at the Lexus dealership in Westport CT. This is the closest dealership. A) They never told me the service department is 10 miles away down 95 in Fairfield. B) That a standard 30K service was $800 with tax .. Cough sputter ... smelling salts.... please. Luckily, I looked at what was required. Lots of inspect this and that.. an oil change, tire rotation, change the battery in the key fob (I know was done at 22K and have a spare in attached in the manual at 22k), Filters, A/C tune up, and replace the PCV valve. After kindly telling the nice man that "forgot" to tell me the service department was away from the New Car sales ... The only reason I can think of this is they don't want unhappy and shocked customers mixing with starry eyed new car buyers. I said, "You might have told me it was going to be that much on the phone so I could have brought a different check book". I'm looking at what is required said, "hold on".. I want to call the place that services our other cars in my home town. I spoke quickly with the owner to find out that if they tried hard they could get the service over $300. I asked for my keys to be returned. I wasted a morning but saved myself probably $600! Find a good Toyota or foriegn car repair shop!! The service consultant was beyond nice, accomodating and did what he was suppose to do. However, this is highway robbery!!! I just received a threatening email from the General Manager over my review saying that my warranty wouldn't be honored because I took it elsewhere. I quote, "This will play a factor if you are only concerned with the lowest price service. We have a quality standard to abide by which sets us apart from an independent repair shop. Please keep in mind when having a non authorized Lexus dealer repair your car, you may run into a lack of warranty coverage if they diagnose the car wrong and cause further damage. Your owners manual will state the same 30,000 mile service suggested maintenance straight from Lexus." We all know this isn't true. I am taking it to the same place that has serviced our cars (our other two are an Audi and a Porsche) for 7 years. They are a highly respected servicer in our community and their techicans are trained. I didn't go to the lowest priced place. I drove straight to a place I know and trust. Don't be bullied by JR Buchbinder General Manager!!! I have also down graded my review on friendliness as a result. More
by fionab
