Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
New Country Lexus of Westport
Westport, CT
1,255 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,255 reviews
March 22, 2014
Excellent overall sales, delivery and customer service from the entire team. I will recommend and will continue to lease or purchase vehicles from this dealership. from the entire team. I will recommend and will continue to lease or purchase vehicles from this dealership. More
by rayj10s
Employees Worked With
Rish Pahlad, Mario Cortella
Helpful March 21, 2014
Mike was great! Super friendly and very approachable. He was available since the day i saw the car online. He was not at all pushy compared to other dealers. He knew a lot about the car and made me feel ver was available since the day i saw the car online. He was not at all pushy compared to other dealers. He knew a lot about the car and made me feel very comfortable the whole time. More
by TerryGomilsek
Employees Worked With
Mike Morano
March 20, 2014
This is the third car I have purchased from John Blank and Westport Lexus, that says it all and each experience gets better! I'll be back again. and Westport Lexus, that says it all and each experience gets better! I'll be back again. More
by faschultheis
Employees Worked With
Ricky Garcia, Ronnie Goss
March 17, 2014
Service was very friendly. Was not a ton of flexibility on price, but overall happy with the sale. Also, wish more history on the vehicle was provided prior to purchase. on price, but overall happy with the sale. Also, wish more history on the vehicle was provided prior to purchase. More
by suzyq39
Employees Worked With
Ricky Garcia, Mike Morano
March 17, 2014
My wife and I were in the market for a used Lexus and had the pleasure of having Mike Morano and Nick Belli work with us in finding the right car. We were pleased to see the quality of their inventory of pre the pleasure of having Mike Morano and Nick Belli work with us in finding the right car. We were pleased to see the quality of their inventory of pre-owned certified cars and settled on a Lexus RX. The negotiations were friendly, fair, straight forward, and honest. Minor Issues with the car openly discussed and left to our discretion if we wanted them taken care of by Lexus. Nick and Mike worked with us and offered a very fair settlement for the price of the car. The car was serviced, detailed and ready to go with a full tank of gas and a big red bow on the hood. As opposed to other car dealerships, there is a strong sense of comfort when you drive away with in a used car from the New Country Pre-Owned Certified Dealership on Kings Highway in Fairfield. The car is great and the service from Mike and Nick was absolutely wonderful. More
by hlammerts
Employees Worked With
Nick Belli, Mario Cortella, Mike Morano
March 17, 2014
Both Paul-Michael and Ricky Garcia were professional and willing to work with me to make the sale happen. Follow-up and a sincere interest in my overall satisfaction was greatly appreciated. willing to work with me to make the sale happen. Follow-up and a sincere interest in my overall satisfaction was greatly appreciated. More
by kar198
Employees Worked With
Ricky Garcia, Paul-Michael Palacios
March 15, 2014
Yulissa was great to work with. She is extremely knowledgeable about the vehicle but wasn't afraid to bring in someone else the one time it was requested by me and she was right all along. She was e knowledgeable about the vehicle but wasn't afraid to bring in someone else the one time it was requested by me and she was right all along. She was extremely patient and very diligent. This is the 3rd vehicle I've leased from this dealership and she was far and away the best sales person. More
by bobgig
Employees Worked With
Yulissa Rodriguez
March 14, 2014
So last Saturday started with me driving 3 hrs from Boston MA to them to purchase a used car. I got there around 10:45am. I meet up with Mike and we took the car out for a ride to make sure I liked it. Boston MA to them to purchase a used car. I got there around 10:45am. I meet up with Mike and we took the car out for a ride to make sure I liked it. Everything was good we already had a set price as he has sent me P&S to get a check from my bank. (Which I had on me). We sit down at his desk about 1150am and he tells me I have to go the other dealership to do the paperwork and they can see me till 2pm? So I have to sit there for 2hrs just to start my paperwork!! Remember I have my own funds so no financing with them at all. I really have no choice as I have no car so I have sit and wait, and Mike knew I had to back in Boston at 5pm to pick up my wife at school and go to work. So I sit at the other dealer till about 1pm and ask if there is anyone else I can see? Nope. Really so there is only one finance person??? At a Lexus dealer yea right. We now get to 215pm I'm finally in the finance managers office and LOW and BEHOLD the price has magically change by $380. After some back and forth the admit to making a mistake on the paperwork and didn't include the reg fees for MA, Ok fine we split the difference (Still not happy because that wasn't he price on the P&S). We get through all the paperwork and I ask for my REG as they were supposed to do my plate swap for me, NOPE didn't do anything. GREAT. I ask Mario when I should expect my reg he tells me 30 days! UM I only have 7 calendar days to get a inspection in MA. He says OH? Call Monday and talk to Val. Ok Fine so now its past 3pm NO way will I be in Boston by 5pm call the wife tell her I'm late call work tell them I'm late and leave. Still upset. I call Val Monday and she tells me she has no clue when I'll get my REG maybe Friday she says( Today Still nothing). I've called three times today and not got to speak to her once. So before I bought the car I had some concerns about the front and rear end links as I was told the service the car had the were loose. Mike told me the car was gone through and they were fine. Why did I believe him? Because they are both shot and I just spent $400 fixing them. An today As of 3/14/14 6 days after I bought the car, I have spent 400$ fixing something I was told was not bad, and have no reg for the car! What do you think will happen next, I won’t see my reg till when?? All I know is if it’s not today I will have to rent a car to go to work and who should pay for the rental. Them !New Country Lexus of Westport. Will they NOPE. Why cause they don't care. Worst place. If you read this please stay away from them. Worst experience I have ever had anywhere. Kasey the receptionist and Gino the shuttle driver where the only nice people there, Actually only ones who tried helping me. More
by mac37
March 13, 2014
I had an excellent experience with my visit to lexus of Westport, Tim McCormick was very helpful with me purchasing my vehicle, I would recommend him to anyone looking to purchase a vehicle. Westport, Tim McCormick was very helpful with me purchasing my vehicle, I would recommend him to anyone looking to purchase a vehicle. More
by Mcb1984
Employees Worked With
Tim McCormick , Nick Belli
March 12, 2014
The entire staff was most cordial, knowledgable and friendly. As a new customer I really felt welcomed and quite comfortable while there. I look forward to doing business with them again. friendly. As a new customer I really felt welcomed and quite comfortable while there. I look forward to doing business with them again. More
by Dhoesten
Employees Worked With
Michael J. Buchbinder, Mario Cortella
