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New Country Lexus of Westport
Westport, CT
1,285 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,285 reviews
May 12, 2014
Outstanding Experience My experience with Lexus of Westport Certified Pre-Owned was nothing less than outstanding. Everyone is professional, warm and very welcoming. Tommy My experience with Lexus of Westport Certified Pre-Owned was nothing less than outstanding. Everyone is professional, warm and very welcoming. Tommy Savone , the sales representative welcomed me twenty minutes before closing on a Friday night. I went there on a whim, just to look , knowing I was going to need to trade in my car. Everyone stayed way past closing time to talk to me. No pressure, just very informative. I said I would call in a few months , which I did. Tommy spent a tremendous amount of time helping find the car which was right for me. His attention to detail and follow through was really impressive. He continues to follow up after my purchase to insure my experience continues now that I own the car. Then the day comes to pick up the car. Mario Cortella worked out all the financing and completed the paper work in a very professional way. Now it is time to actually get into my new car. All the bell and whistles.... I had no idea where to start. Jared Epstein has the patience of a saint. He was so patient and so knowledgeable about all the electronics in the car. He went over every detail. He doesn't make you feel ridiculous when you don't get it the first time. In addition, there was a problem programing the garage door opener. The following week he came directly to my home to work it out. Customer service is extremely important to me. I make many purchase decisions based not just on the product but also the people and experience behind the product. Everyone at Lexus of Westport exceeded expectation. Thank you for such a great experience. More
by Sklmolar
Employees Worked With
Mario Cortella, Jared Epstein
May 12, 2014
1200 Mile Test Drive Working with Mike Morano at New Country Lexus of Westport was a very good experience. Having found the vehicle/dealership online, it was important to Working with Mike Morano at New Country Lexus of Westport was a very good experience. Having found the vehicle/dealership online, it was important to get all our questions handled promptly and correctly. Mike did so and offered very personal service as well. So much so that I was comfortable buying a one-way ticket to buy and drive our "new to us" Lexus back to Wisconsin. We're loving our new wheels and have gotten lots of rave reviews for how clean and nice it is. I'd recommend that you check out this dealership for your new or used car needs. More
by RamblinRose
Employees Worked With
Mike Morano
May 08, 2014
RX 350 2015 I want to express a great experience at the new country Lexus of Westport. My experience with Carolyna was wonderful she was professional and really I want to express a great experience at the new country Lexus of Westport. My experience with Carolyna was wonderful she was professional and really new her stuff about the Lexus cars. I came in with just inquiring about my trade in and walking away with a brand new 2015 RX 350. They was able to take my car and keep me within my payment limits, which I didn't expect. All staff was helpful with showing me how to understand & use my new car. Will recommend others to come to new country of Westport. More
by Kimmosely
Employees Worked With
Michael J. Buchbinder, Mario Cortella
May 06, 2014
Lexus GS Lease I worked with Rish Pahlad and had a great experience. He was very helpful, easy to talk to, and answered all of my questions in a detailed and profess I worked with Rish Pahlad and had a great experience. He was very helpful, easy to talk to, and answered all of my questions in a detailed and professional manner. More
by trensky
Employees Worked With
Rish Pahlad
May 06, 2014
Pleasent Experiance Great Time At Lexus! My First Impression Of the Location, "Very Nice Area" Upon Entering, Was Promptly Greeted And Asked to Wait For a sales person. S Great Time At Lexus! My First Impression Of the Location, "Very Nice Area" Upon Entering, Was Promptly Greeted And Asked to Wait For a sales person. So in the mean time I took A walk around the place the bathroom was very clean and had amenities like Lotion Hair Gel Deoderant Shaving Cream / Razor, Thought I was At a hotel or somehthing. On the way out Was kindly offered Snack \ Drinks so Grabbed A Doubble Espresso a Soda And A Bag of Doritos , (Not to shabby!) So When I walked Back To the Front Desk I was Greeted By Joseph Jacob My Salesman, We Took a Few Test Drives and Worked on Some Number Joe is Very Charismatic and he Had A Few Funny Jokes too. Liked How he conducts he business, Professional and Ethical. So With That Being Said , Still Walked away From the sale the first day ( Isn't that a unwritten rule of car sales lol) But the next day, Saturday I Came With My Honda Trade in, and got the best Deal With Joe Jacob and Mario The Finance Guy .. Very Pleasureable Expericance Would Go Back 1 Hr From NY to buy another car here. if That Means anything to you So Happy I Took Home The Lexus Is 350 AWD F Sport Ultra White On Black Leather , This Car is Hott! AND BUY THE WAY DONT SKIMP ON THE WHEEL AND TIRE COVERAGE ITS WORTH IT. The Following Day After I bought the Car I hit A pothole in Yonkers, ny and Lexus Roadside Came Out Changed my tire and the next day i went to local dealer RAY Catena Lexus Where There i Got a new Tire at No Cost. ! Love it Just Love it ! Go Get some Free Chips and Soda You Might Even Buy a Lexus Was Very Happy More
by JMartinez88
Employees Worked With
Joe Jacob
May 05, 2014
Lexus of Westport is great The New country of Lexus at Westport is a great dealership. I bought a new Lexus there and the sales department was very gracious, they took the time The New country of Lexus at Westport is a great dealership. I bought a new Lexus there and the sales department was very gracious, they took the time to explain everything and gave me the rundown on all the details necessary. I would recommend them highly. More
by Robamen09
Employees Worked With
Joe Jacob
May 03, 2014
Overview of New Car Purchase I have purchased many multiple Lexus vehicles for myself, my wife and had other family members buy them too o n my advice. All told, ten vehicles. Tho I have purchased many multiple Lexus vehicles for myself, my wife and had other family members buy them too o n my advice. All told, ten vehicles. Though the Lexus dealership in Greenwich tends to have better pricing and more professional customer service, I come to Lexus of Westport due to the proximity to my home in Fairfield. I buy Lexus vehicles because of the unparalleled record of vehicle quality and longevity, as I tend to keep cars for 8-10 years. The reliability factor is amazing. I also tend to service all of my vehicles on a regular basis inline with recommendations from Lexus Service in Fairfield. The price I negotiated was fair as was my trade-in value. I was disappointed that Joe, my salesman, had miscalculated my initial sales contract. We ran the numbers back through together - the error was in my favor but I don't do business like that. The vehicle I wanted was located and delivered to Westport within a week, which was fine. Upon settlement, for which I had paid in advance by wire transfer, all that was left to do was sign off on some papers and go through the vehicle with the tech specialist, Stephanie. Sadly, after tending to all of the basic paperwork, I was barraged by both Joe, Anthony Ferreri (business manager) and someone named Michael with back-to-back 'hard-sell' techniques to purchase additional extended warranties and coverage for interior/exterior etc. I kept saying 'no' and they kept pushing me to take any deal, any combination of options - anything to extend the sale. I had trouble getting them to stop pushing me. I must say that while the Lexus vehicle quality is A+, the Lexus Service (Jeff King is my service writer and he is exceptional in his knowledge of cars, his courtesy and professionalism) is A+ and the proximity to my home is great, the sales experience always lags behind. The pressure on the sales staff to sell and extend sales must be crushing. I have bought two other Lexus vehicles in Greenwich for my wife. It is a calmer, no-pressure and more professional experience. My other family members bought from Greenwich too after visiting both and feeling the same way. My suggestion to the management, and ownership, of the New Country Lexus of Westport dealership is to sit back and evaluate this experience and find a way to alter the process so that the buyer feels appreciated, first and foremost, in a lower pressure environment. While I am sure that a great deal of profit can be made on the post-sale add-ons, the pressure to sell them is too much. Lastly, I received two sets of key for my new vehicle. One set worked fine. The other was for a vehicle other than mine, which I did not figure out until I tried to use the other one when I got home after delivery. I had to bring both sets to Jeff King, who quickly reprogrammed the fob and had a new hard key cut for me. Both keys should have been tested before delivery. I look forward to many years of enjoyment in this new vehicle. I hope my next sales experience is different. More
by go2jim
Employees Worked With
Joe Jacob, Anthony Ferreri, Jeff King
May 03, 2014
Experience Salesman was warm, friendly and knowledgeable. He was anxious to please and made every effort to help us in deciding on type of Lexus to purchase, Salesman was warm, friendly and knowledgeable. He was anxious to please and made every effort to help us in deciding on type of Lexus to purchase, More
by charbev59
Employees Worked With
Rish Pahlad
April 30, 2014
Great Overall Experience! I had a Nissan Altima that was up for lease (4 more payments) and visited Westport Nissan after Joe Jacob got right back to me from my internet inquir I had a Nissan Altima that was up for lease (4 more payments) and visited Westport Nissan after Joe Jacob got right back to me from my internet inquiry. Took the IS 250 for a test drive and immediately fell in love! Worked out a great lease deal with Joe and was 100% satisfied when it was all said and done! The whole staff at Lexus of Westport is incredibly professional and know their product, from the Sales person, to the Sales Manager, to the Technology specialist when delivering the car. Super happy i switched brands and look to make this a long term relationship! Go buy from New Country Lexus of Westport! More
by Heibeckmar
Employees Worked With
Alfred Liosi Jr., Ricky Garcia, Joe Jacob
April 30, 2014
RX 350 2015 This is my second RX 350 - first time working with Carolyna. I can't say enough about her. She was a pleasure to work with every step of the way. (My This is my second RX 350 - first time working with Carolyna. I can't say enough about her. She was a pleasure to work with every step of the way. (My previous sales person 4 years ago was horrible - thankfully he no longer works here). I really felt like she listened to all of our concerns and did everything possible to get us the best deal she could. I have always felt that Lexus is a company that provides not only quality vehicles and service but will go the distance for its customers. Carolyna proved that. Great idea having a tech specialist on site also! More
by Di4850
Employees Worked With
Alfred Liosi Jr., Mario Cortella, Michael Mordoff
