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New Country Lexus of Westport
Westport, CT
1,262 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,262 reviews
April 15, 2014
Great experience I visited New Country Lexus of Westport because I was interested in the new CT 200h. From the moment I walked in the door I received competent and gra I visited New Country Lexus of Westport because I was interested in the new CT 200h. From the moment I walked in the door I received competent and gracious service. Joe Jacob made me feel welcome and provided an excellent sales experience overall. I would strongly recommend Joe and the dealership. The sales experience was both professional and fun. The whole process was also much more efficient than previous sales experiences! Joe, Mario and Michael all provided excellent service throughout the leasing and delivery process and made me feel as though I was in good hands. And I love my new car! More
by NewCT200h
Employees Worked With
Mario Cortella, Joe Jacob, Michael Mordoff
April 14, 2014
Excellent experience at Lexus of Westport This was truly an awesome experience. I cannot compliment Joe, Rish and Mike enough. They made this such a pleasant lease experience. Thorough, e This was truly an awesome experience. I cannot compliment Joe, Rish and Mike enough. They made this such a pleasant lease experience. Thorough, efficient and knowledgeable, I couldn't ask for anything more. Thank you More
by rosalie63
Employees Worked With
Rish Pahlad, Joe Jacob, Michael Mordoff
April 14, 2014
timely and efficient purchase My experience in purchasing a new 2015 Lexus RX350 was completed within 5 days. All ot the personnel who handled the sale were friendly and knowled My experience in purchasing a new 2015 Lexus RX350 was completed within 5 days. All ot the personnel who handled the sale were friendly and knowledgable in their specialties. The delivery of the car was thorough with paperwork and the technology completed to my full satisfaction. . More
by ArtHager
Employees Worked With
Mario Cortella, Joe Jacob, Jared Epstein
April 13, 2014
Excellent service I've had excellent service at Lexus of Westport service department in Fairfield. This past visit topped the cake. I thought the dashboard lights we I've had excellent service at Lexus of Westport service department in Fairfield. This past visit topped the cake. I thought the dashboard lights went out on my car and thought it may be electrical. I called and spoke with Scott and he sent someone to the vehicle and take a look. The nice man spent time figuring it out and explained it was the auto dimming settings that was the issue. It was not electrical at all and he reset everything for me. Scott followed up and I think they were excellent. More
by RXsrvc
Employees Worked With
Scott Holmwood
April 12, 2014
Perfect! Thanks to Joe Jacob, JR and Mike, my whole experience was nothing short of perfect. Joe was so helpful in localizing what I truly wanted in a vehicle, Thanks to Joe Jacob, JR and Mike, my whole experience was nothing short of perfect. Joe was so helpful in localizing what I truly wanted in a vehicle, making it affordable for me, and making the overall experience stress free and enjoyable. The service was superior. I will be recommending New Country Lexus of Westport, to all my friends and family! I'm happy I got to do business with them. Thanks again gentlemen! More
by susieque10186
Employees Worked With
J.R. Buchbinder, Michael J. Buchbinder, Joe Jacob
April 09, 2014
A great group of people and excellent service! A great experience all around! From our initial contract with Chad to meeting JR and Rick and Mike were all fabulous!! Keep up the good work and we A great experience all around! From our initial contract with Chad to meeting JR and Rick and Mike were all fabulous!! Keep up the good work and we will refer anyone we know looking for a Lexus. thanks! More
by Kshippee
Employees Worked With
J.R. Buchbinder, Ricky Garcia, Michael Mordoff, Chad Israel
April 08, 2014
Don't have the 30K service done here - GM is threatening Purchased the vehicle from a family member (RX 450H 2010 with 32K miles) (April 2014). I made an appointment to have it serviced at the Lexus dealersh Purchased the vehicle from a family member (RX 450H 2010 with 32K miles) (April 2014). I made an appointment to have it serviced at the Lexus dealership in Westport CT. This is the closest dealership. A) They never told me the service department is 10 miles away down 95 in Fairfield. B) That a standard 30K service was $800 with tax .. Cough sputter ... smelling salts.... please. Luckily, I looked at what was required. Lots of inspect this and that.. an oil change, tire rotation, change the battery in the key fob (I know was done at 22K and have a spare in attached in the manual at 22k), Filters, A/C tune up, and replace the PCV valve. After kindly telling the nice man that "forgot" to tell me the service department was away from the New Car sales ... The only reason I can think of this is they don't want unhappy and shocked customers mixing with starry eyed new car buyers. I said, "You might have told me it was going to be that much on the phone so I could have brought a different check book". I'm looking at what is required said, "hold on".. I want to call the place that services our other cars in my home town. I spoke quickly with the owner to find out that if they tried hard they could get the service over $300. I asked for my keys to be returned. I wasted a morning but saved myself probably $600! Find a good Toyota or foriegn car repair shop!! The service consultant was beyond nice, accomodating and did what he was suppose to do. However, this is highway robbery!!! I just received a threatening email from the General Manager over my review saying that my warranty wouldn't be honored because I took it elsewhere. I quote, "This will play a factor if you are only concerned with the lowest price service. We have a quality standard to abide by which sets us apart from an independent repair shop. Please keep in mind when having a non authorized Lexus dealer repair your car, you may run into a lack of warranty coverage if they diagnose the car wrong and cause further damage. Your owners manual will state the same 30,000 mile service suggested maintenance straight from Lexus." We all know this isn't true. I am taking it to the same place that has serviced our cars (our other two are an Audi and a Porsche) for 7 years. They are a highly respected servicer in our community and their techicans are trained. I didn't go to the lowest priced place. I drove straight to a place I know and trust. Don't be bullied by JR Buchbinder General Manager!!! I have also down graded my review on friendliness as a result. More
by fionab
April 07, 2014
Hassle free purchase with Rish at a great price through the dealer's participation in the USAA Buying Service which I used to find a dealer and get the price quote for the vehicle I wanted. the dealer's participation in the USAA Buying Service which I used to find a dealer and get the price quote for the vehicle I wanted. More
by Philmckee
Employees Worked With
Michael Mordoff, Rish Pahlad, Ricky Garcia
April 06, 2014
Michael was not your typical salesperson with the xx sales pitch. For whatever reason he was trusting as I came in with a non chalant attitude. He seems very honest and sincere. Meeting Mario the fina sales pitch. For whatever reason he was trusting as I came in with a non chalant attitude. He seems very honest and sincere. Meeting Mario the financial guy was icing on the cake. He was thorough and went over my credit report which I have never experience before. Although i had to wait a little it was worth meeting him. I felt blessed to have meet him and pray that I made the right decision in purchasing this car. However, I believe they were honest and i feel comfortable that if i have any problems in the future they will be there to assist me. i have recommend a friend to them and I hope she has the same experience. More
by dcboykin
Employees Worked With
Mario Cortella, Mike Morano
April 03, 2014
Comment Honestly the employees I worked with are incredibly knowledgable, genuine, & really worked with me to make my purchase happen! All the employees are e Honestly the employees I worked with are incredibly knowledgable, genuine, & really worked with me to make my purchase happen! All the employees are extremely friendly & make it feel your part of the family! More
by Cara32481
Employees Worked With
Alfred Liosi Jr., Mario Cortella, Yulissa Rodriguez
