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New Country Lexus of Westport
Westport, CT
1,284 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 15, 2014
First New Vehicle Silly, but Rish Pahlad had a way of making this first time purchase of a Lexus very calming and positive, for this I am grateful!! Silly, but Rish Pahlad had a way of making this first time purchase of a Lexus very calming and positive, for this I am grateful!! More
by kathy124
Employees Worked With
Rish Pahlad, Anthony Ferreri
October 10, 2014
A great car from a great staff After a test drive and a meeting with Joe my wife and I decided to lease a RX350 instead of Acura RDX. She loves it and that is good enough for me. Qu After a test drive and a meeting with Joe my wife and I decided to lease a RX350 instead of Acura RDX. She loves it and that is good enough for me. Quality product from a quality dealer and staff. I hope to take advantage of complimentary service and car washes. More
by Jack Pinto
Employees Worked With
Mike (techanical expert), Mario Cortella, Joe Jacob
October 02, 2014
Murphy's law in the car business IMPORTANTLY, everyone was very friendly, kind, outgoing and solicitous. On a personal basis they are great. However, we had a 10 o'clock appointmen IMPORTANTLY, everyone was very friendly, kind, outgoing and solicitous. On a personal basis they are great. However, we had a 10 o'clock appointment made 3 or 4 days earlier (allow 2 hours we were told) to pay for and pick up the RX 350. All the insurance papers were done. We arrived at 9:55. It went downhill from there. It took a while for reception to finish with the cable guy and tell John we were here. He came to greet us and quickly turned us over to Anthony to get to the paperwork, assuring us that the car was in the basement getting its final polish. Anthony went thru the paperwork and explained what was in it. He was knowledgeable but interrupted several times by other guys/things and then ran into some computer glitches on a $10 item ("can't you just check the box!?) and got some help to fix it - took about 15 - 20 minutes. It came near the end of the paperwork (by now it was well over an hour) and by then I was getting annoyed and frustrated with the amount of time this was taking, so I put $10 on the desk and said "Can we just move on?" (no) Then, we went out to the car and had to step thru serious puddles next to the doors on both sides of the car to get into it with wet, drippy shoes. (Michael! Don't mess up my car!") Now it was time for a technology person to show us how to set up the car. However, they were all now busy with other customers or stuff and John tried to help, but....well, John is a very fine and competent salesman but there is a reason there are tech people. We finally told them we had to leave (after 3 hours) and would have to come back. Michael M jumped in and made speedy progress with the essentials of the set up and we left. I told some friends that I had been on Metro North on Monday and it was better than trying to buy a Lexus!! We are using the books and the net to figure out the car but will need some help when we can get the time and a FIRM appointment to come back. Not a great start!! But the car seems fine!! We actually did the deal early the prior week and you located the car quickly but had to delay delivery several days perhaps due to the holidays. We learned never to try to do business with a car company at the end of the month because of the back up (maybe due to the holidays)!! We will remember that for the future. And it helped to have a sense of humor about it - its only a car!! Thank you. More
by mwaskom
Employees Worked With
Michael Mordoff, Anthony Ferreri
October 02, 2014
*Purchased Used Car* Bought a used vehicle and it was a wonderful experience. My salesman, Tommy, was great. Returned my multiple calls quickly and always had an answer fo Bought a used vehicle and it was a wonderful experience. My salesman, Tommy, was great. Returned my multiple calls quickly and always had an answer for me. They worked around my complicated and limited schedule to get me the car quickly, and even stayed a little late to accommodate. Thank you!! More
by hollymts
Employees Worked With
Ricky Garcia
October 02, 2014
Great experience Just purchased a pre-owned certified Lexus from New Country Lexus. Didn't expect to buy a car that day (or any day soon!) The team at New Country Pr Just purchased a pre-owned certified Lexus from New Country Lexus. Didn't expect to buy a car that day (or any day soon!) The team at New Country Pre-Owned was great. Knowledgeable, courteous. The price was very good and the overall buying experience very good. Noel and his manager Nick were very attentive during the process and the fellow who walked me though the car functionality was great too. (Not sure why Noel is not listed as a sales employee in the section below but again, he was terrific.) More
by terriang
Employees Worked With
Noel, Nick Belli, Jared Epstein
October 01, 2014
Used Car Purchase at New Country Lexus The only time I write a review good or bad is when the facility is deserving of one. I am a golf pro in Delaware and it is my job to look at our revie The only time I write a review good or bad is when the facility is deserving of one. I am a golf pro in Delaware and it is my job to look at our reviews and try to make our facility better based on our bad reviews. I also know that good reviews are often never written, maybe its because a satisfied customer has less motivation to write one. Either way Mike Morano at New Country Lexus went above and beyond to make my purchase easy, effortless, and enjoyable. I recommend working with Mike when buying a car because he is knowledgeable, and cares. Enough said, if your buying from the Pre Owned New Country Lexus in Connecticut ask for Mike! More
by tmrickett
Employees Worked With
Ricky Garcia, Mike Morano, Jared Epstein
September 30, 2014
First impressions were good impressions Thank you for your diligence during this sale process. You accommodated my tight schedule. You even met me early and stayed late. You were persiste Thank you for your diligence during this sale process. You accommodated my tight schedule. You even met me early and stayed late. You were persistent. You got the job done! More
by obdaniels
September 29, 2014
WOW !!! Who would have thought we would buy 2 cars from this fantastic team of professionals. It certainly isn't "your father's experience with a pre-owned Who would have thought we would buy 2 cars from this fantastic team of professionals. It certainly isn't "your father's experience with a pre-owned dealership". Anthony Otero, our sales person, spent a good deal of time with us explaining all the details on the cars. We were determined to find the right cars for us. Test drives, going over very particular options that we felt we had to have, checking out just about every car available, Anthony just patiently answered all the questions. And then to top it off they have a wonderful young man, Jared Epstein, who takes you through each and every button, switch, swipe, point and enter on your car. Nick Belli was there at every turn asking if there was anything he could do for us. Ricky Garcia was very buttoned up on the tail end of the transaction, very efficiently handling all the financing details, and giving us the opportunity to consider all the additional service/warranty options. The front desk of the dealership is your first experience with excellence in this company when you meet Kasey Kellerman, who is there at every turn to make sure your visit is a pleasurable experience. John and Anita Caggiano More
by ajcaggiano
Employees Worked With
Kasey Kellerman, Nick Belli, Ricky Garcia, Anthony Otero, Jared Epstein
September 29, 2014
First Lexus It is my first Lexus, after 15 years of driving BMW. First of all, great service. People are very friendly, professional and elegant. The car is ver It is my first Lexus, after 15 years of driving BMW. First of all, great service. People are very friendly, professional and elegant. The car is very comfortable, great performance, very impressive design, I love it. More
by sergeystepanenko
Employees Worked With
Jessica Boiano, Joe Jacob, Anthony Ferreri
September 23, 2014
Worth the ride My wife and I visited New County Lexus four times before deciding on a car. It was worth driving almost an hour each way to get the type of service t My wife and I visited New County Lexus four times before deciding on a car. It was worth driving almost an hour each way to get the type of service that we did not find at the three other dealerships (which were all closer to our home). Tommy was helpful and patient through the process of deciding which car was right for our family. We will be back in the future and would recommend this dealership to our family and friends. More
by 87GNat
Employees Worked With
Ricky Garcia
