New Country Lexus of Westport

I could not be happier with my car buying experience at Lexus of Westport. Derrick quickly greeted us when we arrived to pick up our '22 Lexus RX 350 F-Sport. My sales person Chris Kelley presented my new Lexus of Westport. Derrick quickly greeted us when we arrived to pick up our '22 Lexus RX 350 F-Sport. My sales person Chris Kelley presented my new car with a beautiful red bow on top of it. Kevin was professional and very clear with the financial paperwork, that we had to go through and sign. Bob Levenson the General Manager stopped by and took the time to congratulate us on our new purchase. Liz was very knowledgeable on setting up my phone and getting all of my apps to work. The whole process took less than a hour and we were back on the road enjoying our new car! More

Extremely pleased with the professionalism and courtesy given to me as a customer. Dondre Clarke was exceptional and very knowledgeable of all the details of the Lexus Brand. I would definitely refer this given to me as a customer. Dondre Clarke was exceptional and very knowledgeable of all the details of the Lexus Brand. I would definitely refer this dealer to family and friends. More

This car purchasing process was truly pain-free. Started with a great conversation with Mr. Dondre Clarke over the phone, the young gentleman who assisted me throughout the whole process. His transp Started with a great conversation with Mr. Dondre Clarke over the phone, the young gentleman who assisted me throughout the whole process. His transparency regarding the car’s pertinent information and “numbers” made the whole process hassle and anxiety-free. Ms Sonia Suarez closed the deal. She was very pleasant and thoroughly explained all the required documents before I affixed my signature. I was offered “add-ons” which were presented with clear explanation. I felt no pressure in the finance office. I drove my new Lexus home to Queens, NY with an exuberant feeling. I would highly recommend this dealership to anyone. Thanks to everyone at New Country Dealership. Shout out to Mr. Hector Diaz. More

Very thorough with everything. Great staff and customer service. Highly recommend Lexus Of westport to anyone looking to jump into a brand new car! Great staff and customer service. Highly recommend Lexus Of westport to anyone looking to jump into a brand new car! More

I had a hassle-free and wonderful experience at New Country Lexus. I highly recommend Dondre Clarke. He is professional and friendly, and guided me through the whole process from beginning to end wit Country Lexus. I highly recommend Dondre Clarke. He is professional and friendly, and guided me through the whole process from beginning to end with much care and consideration. He goes non-stop and will not overlook any detail that will help you in buying a car. I drove away with a beautiful Lexus 350RX which was in perfect condition, and with happy memories of the day. Credit manager Sonia is also a gem. Absolutely no stress in dealing with financing! This is not your typical high-pressure, cold-hearted dealership. They are real professionals - the best in the business! More

The entire new auto trade-in and leasing experience could not have been more smooth and satisfying for this repeat 'customer.' I rated each of the sales, management, and technical service team with five sta not have been more smooth and satisfying for this repeat 'customer.' I rated each of the sales, management, and technical service team with five stars. I will always return to this world class dealership for all my vehicle needs. Final note: Elton Dos Santos is new, but he's a 'keeper.' Great attention to detail, and openly transparent if he did not know a specific answer, he got it. More

Nov 2021 PurchaseI purchased a car here back in Nov Nov 2021 Purchase I purchased a car here back in Nov 2021. What a great experience it was working with John Powers. There was ZERO hard-sell. He ju Nov 2021 Purchase I purchased a car here back in Nov 2021. What a great experience it was working with John Powers. There was ZERO hard-sell. He just presented the facts, and allowed me to make the decision with no pressure. I entered Lexus still unsure on whether to go with Lexus or Audi, but leaning more towards Lexus because of the dependability they offer. John was patient in explaining why Lexus was great, and after a couple of test-drives, I knew Lexus was the way to go. John was awesome, but so was the rest of the team. Beny Arias eventually sold me on an extra perk where they change oil and do all the checks and updates for the first 50K miles. They said all I'd have to do is call, and they'd come pick my car up, give me a loaner, then bring my car back to as clean as the first day I bought it. I have a separate review for that (basically, the transaction didn't go as smoothly as Beny sold it, but it worked, and now I know who to look for/deal with at the service department). Everyone at the dealership was happy and accommodating. All of them wear masks, if that matters to you. They also presented me with a deal no other dealership could match or even come close to (I went from Greenwich to Bridgeport just to have something to compare). More

We had the best salesperson, Dondre! My Husband and I were searching online for a Lexus with reasonable mileage and price and found Lexus Of Westport’s prices to be the lowest around. We went out the nex were searching online for a Lexus with reasonable mileage and price and found Lexus Of Westport’s prices to be the lowest around. We went out the next day to look at the vehicles and had a wonderful sales experience. No nonsense, honest, friendly, helpful & Patient !! We finalized the purchase & returned the next day & the car was ready & Dondre took the time & explained how everything in the vehicle worked! I have recommended Lexus of Westport to others as well and said to request Dondre - he even put the big red bow on my car & made the experience great! We will be back again & I plan to service my car there even though it’s a ways away from me. I love my Lexus RX350 ! More

Went in picked out a vehicle spoke to sales rep Steve Shapiro gave me a signed document with two things he would do. Gave him a deposit. very next day he said he would not be able to do what he promised Shapiro gave me a signed document with two things he would do. Gave him a deposit. very next day he said he would not be able to do what he promised in writing. And that the car was being sold too cheap. His manager Matt told him there were other people interested in the car. I offered to accept the deal without his promises he still reneged. Refunded my deposit without me knowing canceled my deal within an hour they sold the car to someone else. Bad business will not recommend them will not go there or any of their dealers. More

I was extremely pleased to work with John Powers at Lexus. He is so professional, knowledgeable, and friendly. We weren’t planning on getting a new car, but our current car had blown up in an unexpla Lexus. He is so professional, knowledgeable, and friendly. We weren’t planning on getting a new car, but our current car had blown up in an unexplained fire literally in front of the dealer where we purchased. We didn’t feel taken care of at all, so it was refreshing working with John who was sensitive to our situation!!! Highly recommend reaching out to John if you’re in the market. We LOVE our RX 350 and looking forward to many miles ahead. More