New Country Lexus of Westport

Hector Diaz was very good to work with. He is truly a professional. We would recommend him to everyone we know. He is truly a professional. We would recommend him to everyone we know. More

Purchased a new to us ‘22 Lexus RX350 @ the Fairfield location, procrastinated for over a year with purchase because of prior bad experiences at other dealers. This experience was the best car buying ex location, procrastinated for over a year with purchase because of prior bad experiences at other dealers. This experience was the best car buying experience my wife and I have had. Greeted quickly by Hector Diaz. My wife wasn’t 100% sure what vehicle she actually wanted, but Hector was incredibly patient, friendly, open, and professional. Test drove 3 different vehicles without any resistance or attitude before my wife made her decision. There was absolutely no pressure, and that is one of the biggest reasons why we purchased the same day. Everyone at this dealership basically put the ball in our court and let us decide. Hector Diaz, again, was awesome to do business with, along with the rest of the crew at Fairfield. Finalized the paperwork with Dondre Clarke, who, as with Hector, was awesome to deal with. No pressure, let us know our options, patiently explained the details, and let me and my wife decide what was best for us. Met one other gentleman who worked there but didn’t get his name, but overall, you guys are awesome and will actually look forward to dealing with this crew again when we need a new vehicle More

Hector Diaz and Beny Arias-Gomez are excellent professionals. I enjoyed working with them and was impressed with their professionalism, honesty, and kindness. I had a great experience and would li professionals. I enjoyed working with them and was impressed with their professionalism, honesty, and kindness. I had a great experience and would like to work with them again. More

I purchased a RX 350 in 2024 and at the time they told me I did not need a front license plate. I subsequently learned it was a law in Ct to have a front license plate. Brought it in to their FIfield device I did not need a front license plate. I subsequently learned it was a law in Ct to have a front license plate. Brought it in to their FIfield device department and they wanted to charge me $227 for a bracket which should have come with the car. I refused to pay that amount and called the manager of Lexus, Bob. In the same visit, I had low tire pressure. It turned out I had a nail in my tire. They said the nail was in the shoulder and I would need a new tire as it couldn’t be fixed. The video they sent me showed it was in the center of the tire and Toen Fair Tire on Stamford fixed it free of charge because of the poor dealings with Lexus. Bob responded to my call the next day and was confrontational and wouldn’t acknowledge that the bracket should have come with the car. It wasn’t until I mentioned the fraudulent tire issue that he wanted to give me a $200 credit, not even the cost of the bracket. They see an older woman and feel they can take advantage. BEWARE of their tactics and be vigilant. More

Hector Diaz was a pleasure to work with. He was very knowledge about the car and put us at ease for the entire process. Thank you to the entire team at New Country of Lexus of Westport. He was very knowledge about the car and put us at ease for the entire process. Thank you to the entire team at New Country of Lexus of Westport. More

I recently purchased a new IS350 and worked directly with Chris Kelley. The experience was very smooth, transparent and without any pressure. Chris was attentive to my needs and took a considerable amount of Chris Kelley. The experience was very smooth, transparent and without any pressure. Chris was attentive to my needs and took a considerable amount of time with me as I test drove the car 3x. Would gladly recommend him to work with. More

Josh is an excellent sales professional! He knows his products inside and out and presents every feature to create a benefit to the buyer. He is both confident and caring in providing a cle He knows his products inside and out and presents every feature to create a benefit to the buyer. He is both confident and caring in providing a clear path to an eventual sale. Josh listens, which is a very important attribute in getting the true needs of his clients out in the open. I truly enjoyed working with him and Brian as well and I will highly recommend these two individuals at any opportunity. The best car purchasing experience I have ever had and I am seventy, having bought numerous cars along the way! Wishing your fine team the very best! Cheers, (William) Paul Boyle More

We worked with Jamie Rhind to find the exact build and trim on our car. Jamie took us on test drives and showed us all the features and ensured we used them to get a feel for how they operate. He and Rick trim on our car. Jamie took us on test drives and showed us all the features and ensured we used them to get a feel for how they operate. He and Rick are able to source the car and trim you want without pressuring you into something else just to get rid of inventory. They both applied the right amount of contact to remind you they’re there if you need anything but not overbearingly so. What a class act the entire team is at this dealership. Puts the Greenwich one to shame, their staff can’t hold a candle to my experience at Westport Lexus. More

The process was very easy and transparent. Anthony Faustini was the process simple and quick. He was always professional and went out of his way to ensure my happiness. Anthony Faustini was the process simple and quick. He was always professional and went out of his way to ensure my happiness. More