New Country Lexus of Great Neck - Service Center

I am a not-so-recent retiree who does not like being conned by dealership service departments – especially when it is a luxury-car dealer. I recently brought my 2018 Lexus RX350L into New Country Lexus conned by dealership service departments – especially when it is a luxury-car dealer. I recently brought my 2018 Lexus RX350L into New Country Lexus of Great Neck for a 40,000-mile service checkup since they are closer to my home than the dealership where I purchased the car. Boy, was that a mistake. I signed up on-line for the basic maintenance without extras and when I arrived at the dealership, I repeated that to the service agent. During six previous 5000-mile checkups on this car at other Lexus dealerships, I had been charged nothing for two visits and between $246 and $343 for the other four. When the New Country service agent handed me a work order, I saw that it contained a prominently displayed “preliminary estimate” of $307.90 – so I let my guard down. Two hours later when I returned to pick up the car, I was presented with a bill for $864.03. When I confronted the agent about the excess charges, he pointed to fine print in the work order that referenced a “revised estimate” of “864” – without any dollar or cent signs in the box. There were no apologies for his failure to disclose this in advance or any suggestion that there had been a misunderstanding – this was purely a “Gotcha!” moment. Although I protested, I could see it would get me nowhere. It was a case of “your money or your car keys.” I decided to pay up and try to claw the money back afterwards. My subsequent efforts to rectify the unauthorized overcharge with the head of the service department and Lexus corporate have proven fruitless. I can’t understand why they would condone the “rip-off” of a loyal long-time customer (I have purchased four Lexus vehicles in the last 11 years) and expect to remain in business. Fortunately, MasterCard and the NY DMV have procedures for challenging overcharges by dealership service departments that don’t require a lawyer. In the meantime, they should rename the dealership: “No Country for Old Men Lexus. More

Devindra James is the ultimate professional! His service is always appreciated! I’m sure Devindra’s Service skills are matched by his coworkers as I’ve seen their service interactions with other customers. is always appreciated! I’m sure Devindra’s Service skills are matched by his coworkers as I’ve seen their service interactions with other customers. or as well. Kudos to Mr. James! More

I came to the dealership and was looking to purchase a Lexus IS Sedan. Lewis, Sales Consultant knew what I needed in my Lexus IS and provided me with a walkthrough. He gave me a test drive and I was happ Lexus IS Sedan. Lewis, Sales Consultant knew what I needed in my Lexus IS and provided me with a walkthrough. He gave me a test drive and I was happy with my purchase. Thank you Lewis, Marisa, and Michael. More

Mr. Berkiaris truly takes pride in delivering the upmost car buying experience you can ask for without being pushy and overbearing. Every interaction he continues to exceed my expectations by carefully list car buying experience you can ask for without being pushy and overbearing. Every interaction he continues to exceed my expectations by carefully listening to my needs and offering solutions that allow me to acclimate to my NX 200 T. He is available whenever I have to schedule an appointment and willing to review contract information if needed. He goes above and beyond to ensure my safety is considered through complimentary oil change and tire wheel alignment services upon purchasing my new vehicle. Thank you for always having a positive attitude and welcoming spirit. LEXUS dealership needs more salesmen like you. More