New Country Lexus of Great Neck - Service Center

STAY AWAY! My 90 father took his 2018 Lexus for a oil change and filter change which is normally around $50-$60 everywhere else. When he asked how much he under My 90 father took his 2018 Lexus for a oil change and filter change which is normally around $50-$60 everywhere else. When he asked how much he understood $39 when he checked out they charged him $330. He was so upset he called me because he didn't know how to handle it. I called an spoke to James the service manager and he said he cant help resolve this but he can give me a discount on our next service. Not happening! Disgusting how they did this to a elderly man! More

I’m new to this area from California. I had my lifetime oil change service package purchased from dealership when I purchased my 2021 NX300 which is literary over 25000 miles now. I sche I had my lifetime oil change service package purchased from dealership when I purchased my 2021 NX300 which is literary over 25000 miles now. I scheduled a service at BEW COUNTRY LEXUS OF GREAT NECK last Thursday but was turned down by the service department and was told that I needed to pay almost $400 for the service. That’s really ridiculous. I realized that maybe either one dealer was kinda scammed for the extended warranty service package. More

Sunjit Joshi who is supposedly the “ Service Manager” here at the lexus of great neck dealership has a nasty attitude with customers and even yells at the workers in front of the customers. Very unprofes here at the lexus of great neck dealership has a nasty attitude with customers and even yells at the workers in front of the customers. Very unprofessional ! More

I took my RX350L to have all 4 tires replaced and Mr. James was absolutely wonderful to work with. I did my research ahead of time, inquired about price match and I received excellent service. Mr. James James was absolutely wonderful to work with. I did my research ahead of time, inquired about price match and I received excellent service. Mr. James explained to me the costs and he was able to update my GPS during the same visit. I had an okay experience a year ago when I took my RX350L in for routine service and have been going to Lexus @ Glen Cove instead for a while but I have been disappointed by the service there so I will definitely go back to New Country Lexus. More

Very well my purchase I personally recommend Lexus to anyone. Mr Jamel is a gentleman business man I’m so happy about him. Thanks anyone. Mr Jamel is a gentleman business man I’m so happy about him. Thanks More

Kevin was our Service Advisor, when we had our vehicle serviced at NCLGN. Kevin provided us with professional and excellent service for our Lexus. I highly recommend this Lexus dealership for service. serviced at NCLGN. Kevin provided us with professional and excellent service for our Lexus. I highly recommend this Lexus dealership for service. More

Ricardo Ponce will inflate the bill. New country Lexus will take you for everything you have. Dishonesty disgrace to Lexus brand will take you for everything you have. Dishonesty disgrace to Lexus brand More

The level of customer service and professionalism provided by Devendra James is exceptional. It’s a pleasure dealing with James and Bobby . provided by Devendra James is exceptional. It’s a pleasure dealing with James and Bobby . More

I am a not-so-recent retiree who does not like being conned by dealership service departments – especially when it is a luxury-car dealer. I recently brought my 2018 Lexus RX350L into New Country Lexus conned by dealership service departments – especially when it is a luxury-car dealer. I recently brought my 2018 Lexus RX350L into New Country Lexus of Great Neck for a 40,000-mile service checkup since they are closer to my home than the dealership where I purchased the car. Boy, was that a mistake. I signed up on-line for the basic maintenance without extras and when I arrived at the dealership, I repeated that to the service agent. During six previous 5000-mile checkups on this car at other Lexus dealerships, I had been charged nothing for two visits and between $246 and $343 for the other four. When the New Country service agent handed me a work order, I saw that it contained a prominently displayed “preliminary estimate” of $307.90 – so I let my guard down. Two hours later when I returned to pick up the car, I was presented with a bill for $864.03. When I confronted the agent about the excess charges, he pointed to fine print in the work order that referenced a “revised estimate” of “864” – without any dollar or cent signs in the box. There were no apologies for his failure to disclose this in advance or any suggestion that there had been a misunderstanding – this was purely a “Gotcha!” moment. Although I protested, I could see it would get me nowhere. It was a case of “your money or your car keys.” I decided to pay up and try to claw the money back afterwards. My subsequent efforts to rectify the unauthorized overcharge with the head of the service department and Lexus corporate have proven fruitless. I can’t understand why they would condone the “rip-off” of a loyal long-time customer (I have purchased four Lexus vehicles in the last 11 years) and expect to remain in business. Fortunately, MasterCard and the NY DMV have procedures for challenging overcharges by dealership service departments that don’t require a lawyer. In the meantime, they should rename the dealership: “No Country for Old Men Lexus. More