New Country Lexus of Great Neck

I was a buying my first car and Melissa helped make everything so smooth for me. I did not have to worry about a lot of things because she handled it all well. I was able to negotiate the pricing to a everything so smooth for me. I did not have to worry about a lot of things because she handled it all well. I was able to negotiate the pricing to a reasonable price. All the mechanics and how to maintain a car was explained thoroughly. I highly recommend having her as your sales person because she understands where your coming from. I can't believe I was able to test drive, finance a car and pick it up within a week. More

First time visiting this Lexus after finding out it is now on Northern Blvd which is a lot more convenient than the one in Long Island City. Tom Chen was the sales that helped me and he was exceptional. H now on Northern Blvd which is a lot more convenient than the one in Long Island City. Tom Chen was the sales that helped me and he was exceptional. He was efficient and a great communicator. Melissa was also very kind and helpful, she rode along with us during test drives and introduced some of the car features we weren't familiar with. Reasonable prices, service was also above and beyond! Def recommend this Lexus than the Long Island City one!!! More

We were just walking in customer, Melissa was the key person who made us make immediately decision to get our new car, of course, all the purchase with bargaining process, Melissa was with very low profi person who made us make immediately decision to get our new car, of course, all the purchase with bargaining process, Melissa was with very low profile standing on Customer point of view plays a good role between customer and her top manager. She made the deal smooth. Although when we picked up the car had a hiccup situation happened but the branch manager Michael Buchbinder and Tom Chen as a team to solve the problem in a professional way which made the transition smoothly More

Had a great experience with melissa and joe. compared to the other dealers ive been through the process here from choosing the car to processing paperwork was very straightforward and easy. thank you also t the other dealers ive been through the process here from choosing the car to processing paperwork was very straightforward and easy. thank you also to christian for teaching me the car features . More

Best Car Buying Experience A Person Can Ask For To most of the people who want to know if this dealership cares about its customers by reading this review, the simple answer is yes. Commonly, when i To most of the people who want to know if this dealership cares about its customers by reading this review, the simple answer is yes. Commonly, when it comes to buying a car, we want to find some place that's trustworthy and don't have to worry about being lied to every step of the way. But the truth is, car dealers are among the least trustworthy occupations in the U.S. So I did a lot of homework before I showed up to New Country Lexus Great Neck to prevent getting overcharged. However, what I really experienced is the exact opposite of what I thought it would happen. I know Melissa truly cares about her customers from the first phone call we’ve had and she will do the same to you as well. I am a doctor and an officer in the U.S. Navy, so I have had my fair shares of dealing with all kinds of people from different background. You can tell Melissa is not there to be a “salesperson”, her intention is to help you provide the highest quality of customer service and be the “problem solver” , and I think this is what everyone who is buying a car simply wants. Even after Melissa, the financial manager Joe is extremely welcoming and didn’t push me to get anything I don’t want, everyone treated me like a friend in there and I think you will feel just as comfortable as I am when you arrive at this dealership. Good luck and thank you! More

Overall I’m extremely satisfied with my interactions and level of service I received from Tom Chen( sales consultant) and Joe Jacob( business manger). Both were a pleasure to deal with, they answered al level of service I received from Tom Chen( sales consultant) and Joe Jacob( business manger). Both were a pleasure to deal with, they answered all my questions and provided genuine customer service. Please note there were some minor issues that occurred during the sales process but the key here is both Tom and Joe resolved these minor issues via honesty and true customer service . This is why I gave them 5 stars , I understood issues occur but the manner in which these issues were resolved made me feel like a valued customer !! Tom and Joe thank you for been true to words and delivering wonderful customer service!! More

Awesome place with awesome people. Great selection of low mileage CPO vehicles. Aggressive pricing. No administrative/dealer fees. Staff is easy to work with. Would highly recommend. mileage CPO vehicles. Aggressive pricing. No administrative/dealer fees. Staff is easy to work with. Would highly recommend. More

The experience here at New Country Lexus of Great Neck is bar none exceptional. They weren't the typical salesman and were patient with every little detail that was expected of me when choosing the right veh bar none exceptional. They weren't the typical salesman and were patient with every little detail that was expected of me when choosing the right vehicle. If you're looking for a new Lexus, come here. Ask for Joe. More

Awesome 👏🏼. From the first call to the delivery of vehicle everyone I dealt with was very professional nice and helpful. Thanks to all for a great experience 😊 vehicle everyone I dealt with was very professional nice and helpful. Thanks to all for a great experience 😊 More

Fantastic in everything they did, from the first test drive to the lease to the technology specialist. Never been treated that well. Best thing to happen to Great Neck. drive to the lease to the technology specialist. Never been treated that well. Best thing to happen to Great Neck. More