New Country Lexus of Great Neck

Great dealership to work with, Jamall is the service rep to go to, myself and family members bought multiple vehicle here already. to go to, myself and family members bought multiple vehicle here already. More

There were a few things that I did not feel were handled properly. In order for the salesman to take the information over to the manager, I felt pressured that I needed to sign I would accept a deal that I properly. In order for the salesman to take the information over to the manager, I felt pressured that I needed to sign I would accept a deal that I hadn't even made yet. Then signing again that if my credit score was not acceptable that I would still have to take the car at a higher monthly payment or that I may lose my deposit. This is not good business. Upon pick up the car wasn't ready. And when I got home I realized that the car was not registered to the proper address, when I was on the phone with my insurance agency and the salesman I double checked the address, the salesman confirmed my home address. The car was not registered to the correct address, when I addressed this I was told it's not a big deal I could fix it online. The next day a representative from the dealer called me and I expressed this being done improperly, she said she would have someone call me to rectify this situation, but I have not received any call back at all. More

If you're looking to purchase a car, look no further and go straight to Jamall! Recently, I had the pleasure of working with Jamall while purchasing a car for my parents, and I couldn't be happier with th go straight to Jamall! Recently, I had the pleasure of working with Jamall while purchasing a car for my parents, and I couldn't be happier with the experience he provided. Admittedly, I am someone who's naturally very wary of salespersons and tend to instinctively have a guard up. However, from the moment I first spoke to Jamall on the phone, he was incredibly helpful and pleasant. I immediately booked an appointment with him to come in that very day. When my parents and I came in for a test drive within the next couple of hours, his assistance only grew more impressive. My dad, who has profound hearing loss and whose first language isn't English, can be quite difficult to communicate with. Despite this, Jamall was incredibly patient and understanding, especially as I juggled answering my parents' questions, some of which were admittedly frustrating at times. Throughout the entire process, Jamall remained incredibly professional, knowledgeable, highly competent, and most importantly, kind. I always felt like we were in good hands, and I appreciated how respectful he was to me and my parents throughout. Jamall's exceptional customer service and dedication made a potentially stressful experience smooth and enjoyable. He even went above and beyond to assist with navigating the complexities of my insurance, ensuring everything was handled seamlessly. Thanks to Jamall and his in-depth knowledge and competency, the time from when I arrived at the dealership to making the decision took less than an hour. I highly recommend Jamall to anyone in need of a car; you can trust that you’ll be well taken care of. However, my overall experience with the dealership was soured by the inefficiency and rudeness of the finance manager. For frame of reference, the total transaction time was 4.5 hours, as I arrived at the dealership around 11:30 am and left with my new car by 4 pm. The longest and most frustrating part was having to wait almost an hour for the finance manager simply to check out, even though I was purchasing the car outright. When the finance manager was finally available, he was rude and surly. I expressed my disappointment in having to wait so long (and him having absolutely no regard for it), and his response was that buying a car isn't quick and that I should have expected to spend at least three hours on the process. I had to point out to him that the delay was solely due to the wait for him, as my decision-making process was very efficient. I found his demeanor to be unprofessional and off-putting. While the finance manager's attitude and inefficiency was unpleasant, I would recommend this dealership nonetheless, solely due to Jamall's exceptional service, who certainly raised the standards. More

Let me begin by saying that before we met Jamall Thompson, there were two places that I had trouble getting my wife to accompany me. Home Depot and car dealerships. Now, I only have to worry abou Thompson, there were two places that I had trouble getting my wife to accompany me. Home Depot and car dealerships. Now, I only have to worry about Home Depot. Jamall made us feel extremely comfortable throughout the whole buying experience making sure that he not only made a sale but that we made the right decision for us. We absolutely love our new vehicle and will be coming back to see Jamal for future needs as well. My wife and I also love their coffee station and she had to have a Lexus stuffed puppy along with her enormous red bow. Jamall, once again, thank you for the experience we had and your professionalism was top notch. I feel that we also gained a friend along the way. P.S. George Alexander was also very helpful in making sure that we left the dealership with the necessary protection warranty that will have my wife and I resting comfortably at night. More

Of all the cars I've bought, Jamall stands out as the best salesperson I've ever encountered. His professional, knowledgeable, and helpful approach made my car buying experience at New Country Lexus trul best salesperson I've ever encountered. His professional, knowledgeable, and helpful approach made my car buying experience at New Country Lexus truly enjoyable. I wholeheartedly recommend Jamall Thompson to anyone in the market for a new car. More

Everything went well except my long wait to get my car due to computer crash due to computer crash More

We had the best experience with Jamal Thompson. He was super helpful, forthcoming and very easy to work with. 5 stars! He was super helpful, forthcoming and very easy to work with. 5 stars! More

Jamall was really helpful and professional. He helped us so much and made every step so smooth. If I'm getting another Lexus, I will definitely going back to Jamall for sure. Thank you! He helped us so much and made every step so smooth. If I'm getting another Lexus, I will definitely going back to Jamall for sure. Thank you! More

STAY AWAY! My 90 father took his 2018 Lexus for a oil change and filter change which is normally around $50-$60 everywhere else. When he asked how much he under My 90 father took his 2018 Lexus for a oil change and filter change which is normally around $50-$60 everywhere else. When he asked how much he understood $39 when he checked out they charged him $330. He was so upset he called me because he didn't know how to handle it. I called an spoke to James the service manager and he said he cant help resolve this but he can give me a discount on our next service. Not happening! Disgusting how they did this to a elderly man! More

I’m new to this area from California. I had my lifetime oil change service package purchased from dealership when I purchased my 2021 NX300 which is literary over 25000 miles now. I sche I had my lifetime oil change service package purchased from dealership when I purchased my 2021 NX300 which is literary over 25000 miles now. I scheduled a service at BEW COUNTRY LEXUS OF GREAT NECK last Thursday but was turned down by the service department and was told that I needed to pay almost $400 for the service. That’s really ridiculous. I realized that maybe either one dealer was kinda scammed for the extended warranty service package. More