New Century Volkswagen

We took the car to New Century VW for a recall that we had received on the car. Alex even informed us about a free oil change and also some other free services that our car qualified for. He took care of had received on the car. Alex even informed us about a free oil change and also some other free services that our car qualified for. He took care of the car and it was ready to be picked up in less than 4 hours! Thank you for the amazing experience! More

Worst encounter I have ever had a car dealer ship. They lied to me about having a car in stock to get me to drive 40 mi to get here. Once I was there I was told they didn’t have the car Andy hen was narrat lied to me about having a car in stock to get me to drive 40 mi to get here. Once I was there I was told they didn’t have the car Andy hen was narrated by manager Bob Morfin. Bob accused me of being responsible for their misunderstand then after I told him that wasn’t appreciated and was leaving yelled “”Jesus” as loud as he could across the sales floor. This even was awful and bob should try a different job. Don’t buy a car here More

I have previously bought a car at this dealership thru broker Century Auto was somewhat pleased how fast everything was processed but recently I brought my daughter again to buy her car we were offered a broker Century Auto was somewhat pleased how fast everything was processed but recently I brought my daughter again to buy her car we were offered a VW Tiguan that they claimed it was only for test drive so it didn’t have a lot of miles on it but we didn’t even have the car for a month .. and it’s started shaking and making a doing like it was about to break down we contacted the sales guy and he called the dealer to have it checked the sos modem was malfunctioning as well and every single time they want to keep the car for days and they would say car is fine, we took it back and took pics of problems displayed on dashboard and it said it needed oil change, We left the car for two days for them to do the work needed we got the car back with stains on back seat, dirt in the trunk just like if they use it for something else and someone’s shirt left in the trunk. I don’t understand why they are selling a car that hasn’t even been inspected or serviced before selling it to customers!! It’s been three weeks and haven’t even received a response from the several messages left for the service department manager as well as the manager at the dealership. After so many messages still haven’t received a call. I’m so disappointed at the service and the way they manage their screw ups!! Don’t buy your car there!!! You will be disappointed and waste your time with this people!! More

extremely expensive and often incorrect repairs we bought our VW Turbo beetle brand-new in 2012. We somehow believed that only a VW dealer should work on the car when it needed servicing. We brought we bought our VW Turbo beetle brand-new in 2012. We somehow believed that only a VW dealer should work on the car when it needed servicing. We brought it to new century, Volkswagen. Each time we had to commit to paying $150 to have the car looked at, and as an incentive to pay their inflated repair prices, the money would be credited back to the cost of the repair. Even simple repairs required us to leave the car. There for days and rent a car in the meantime. As I look back. Many of these repairs didn't fix the original problem that we brought the car in for and we had to bring it back, leave it and rent another car. Our service guy Pedro always had an excuse and apologies for the poor mechanical work done by his technicians. They are the epitome of inflated Dealer costs and undependable service. Do yourself a favor and find another dependable Volkswagen mechanic. More

They focus on financing, not car sales! Don't expect to get the car you are looking at for the advertised price, unless you finance it through Volkswagen Credit. We had our own credit union Don't expect to get the car you are looking at for the advertised price, unless you finance it through Volkswagen Credit. We had our own credit union financing in place when we arrived at the dealership to purchase a Passat that was advertised for $11,933, when it came down to finalizing the purchase, we were told that if we didn't finance it through VCI, the price would $16,998(Kelly Blue Book). My credit union 4.99%, VCI 8.99% plus a bunch of hoop jumping. Forced GAP insurance etc. Great car and nice people, but if you are paying cash or have your own financing, don't expect to get the car for the advertised price, ours went up by $5,000. More

Big Time Scammers - USE EXTREME CAUTION Don't buy from these guys. They will cheat you and lure you in with their bait cars which cannot be purchased in cash but can ONLY be financed through Don't buy from these guys. They will cheat you and lure you in with their bait cars which cannot be purchased in cash but can ONLY be financed through VW financing. They LIED to us and they will lie to you and try every trick in the book to scam you. They are a stereotypical dealership cheating hard working people. Don't wast your time with these guys. You will regret if you do. So sad to think a business can get away with stuff like this in this day and age. Do your research and read all of the other Google and Yelp reviews before visiting this dealership then make an informed decision. There are plenty of other VW dealerships nearby with better reviews. Also, you can see their low rating on the BBB. More

Crappy Dealership Bought a car there three weeks ago cash. A 2016 VW Jetta. It had very low miles. It took me a while due to me being undecisive which I could tell was Bought a car there three weeks ago cash. A 2016 VW Jetta. It had very low miles. It took me a while due to me being undecisive which I could tell was starting to upset the sales agent. I saw a car I was interested in. I did a walk around of the entire car. I did notice some scratches under corner of the front bumper and figured it was minor. Went for a test drive and fell in love. Although I was paying cash, I was there almost five hours waiting on the forms that needed to be signed. I finally signed all the forms and then went to the cashier dept. I didn’t have the exact purchase amount of the vehicle, whoever does and was due back some change in the total amount of $22.66 which they said I could have mailed to me or I could pick it up. I have yet to receive it thru the mail. On top of that a few days later I noticed some color discoloration on the paint on the bottom of both passenger doors the same side where the front bumper was scratched. Apparently the previous owner ran on top of the curb. It Cost me an additional $700 to fix that. I called them about my money and the paint job. Was told by a sales rep. “I know you don’t think we’re gonna give you money towards that. If it doesn’t interfere with the mechanical part of the car then we’re not liable” . Really, okay anyway well where’s my money from the change you owe Which I don’t think I’ll ever get. They transfer you from one person to the next when you have an issue it seems. I love my car but won’t be going back to them ever again. More

Those guys are the best Great service and very friendly ,Fausto and John work with me and my family they very easy to work with ,also Sergio jr in the finance was great and Great service and very friendly ,Fausto and John work with me and my family they very easy to work with ,also Sergio jr in the finance was great and very professional. More

Amazing service. I have a 2015 Jetta and my car service only here. The techs are always very helpful with my questions and make sure my car is in perfect condition. I have a 2015 Jetta and my car service only here. The techs are always very helpful with my questions and make sure my car is in perfect condition. I'm thinking of getting a new lease for a new Jetta and Oscar Garcia who I met while I was visiting the dealer for service, showed me the new lease options and that's when I got so excited to know I could trade in my car. I would definitely recommend this dealer. More

¡Great experience! I was looking for a Volkswagen Tiguan and Oscar Garcia from New Century Volkswagen helped me find the car that I wanted at the best price. This was th I was looking for a Volkswagen Tiguan and Oscar Garcia from New Century Volkswagen helped me find the car that I wanted at the best price. This was the only dealership that was truly transparent and provided me with all the incentives from the brand and also provided me with a unique incentive that they could only offer at this dealership. Prices here are aggressive and the experience was great! Thank you and definitely coming back for my next lease. More