New Century Honda - Service Center

Very disappointed with service My service was disappointing. I came in for an oil change and the recommended some service. I decline the work since I work at a dealership. I address My service was disappointing. I came in for an oil change and the recommended some service. I decline the work since I work at a dealership. I address the window squeaking n my wiper blades to be check. Nothing was done. Just oil change with my coupon. Paper was left inside my car regarding my alignment check sheet. N it recommended but the advisor Louis didn’t mention anything to me. I work for a dealership and helping our customers is our number priority. How is it when I decline the work he didn’t even check the window and my wipers when my car is still under warranty. I feel very disappointed. My work is only two blocks away n if I can drive my car to another Honda. I would definitely go somewhere. It’s just convenient to take it there since it’s the closest to my work. But attending to customers need seems like it’s not a priority for the service Dept. I hope you guys will address it. N make customers happy. Also They need to pay attention n let the customer know if there’s more concern about their vehicle , More

Very possitive They were very professional friendly and stayed within promised amount of time repair would take. The wait time was reasonable and the pricing was fa They were very professional friendly and stayed within promised amount of time repair would take. The wait time was reasonable and the pricing was fair. More

Great service till the job was complete! Louis kept in constant contact with me to let me know about any issues or concerns with my vehicle. till the job was complete! Louis kept in constant contact with me to let me know about any issues or concerns with my vehicle. More

B12 code I’ve taken my Honda Pilot here for a long time because I live in Burbank,, but I am honestly thinking of seeking another location. Bottom line, the l I’ve taken my Honda Pilot here for a long time because I live in Burbank,, but I am honestly thinking of seeking another location. Bottom line, the last couple times I’ve gone in, your people don’t listen to simple instructions and they don’t even check to keep track of services they have already done. Examples: - I had a B12 Code. The tech comes back and tells me his mechanic said it looks like you need your timing done too...which, is concerning because the same shop already did my timing. So does this mean they did a substandard job and couldn’t tell they did it or they they simply don’t read their own records of past services performed? Concerning either way. - I told the tech when I arrived that I have a B12 code and I wanted the windshield wipers changed. I was called to return and pick up my vehicle and just thought I’d follow up and ask if they changed them...they didn’t so I had to wait longer. not only had they not been changed, he acted surprised. - Finally, every time I go I feel something is found above and beyond what the code is. Initially told I’d pay about $300...after departing and actually paying about $600. - Your folks are very polite to include the tech. But if I’m paying money to get my vehicle serviced quite honestly I expect more than kindness. More

No hassle Things were done quickly — the car was finished earlier than expected. Staff was friendly, efficient and explained everything clearly. I went out to l Things were done quickly — the car was finished earlier than expected. Staff was friendly, efficient and explained everything clearly. I went out to lunch and it was ready three minutes after I got back. More

Friendly and attentive. I was greeted promptly and was given excellant customer service. The waiting room was clean and has free coffee. Also, very cushy chairs! I definitely I was greeted promptly and was given excellant customer service. The waiting room was clean and has free coffee. Also, very cushy chairs! I definitely will schedule my next appointment here. More

Service My service provider put some time and effort into trying to answer my question about high beam settings. He was pleasant and courteous and apologized My service provider put some time and effort into trying to answer my question about high beam settings. He was pleasant and courteous and apologized for the lateness of that day. More

Easy, Friendly, Fast Came in for system triggered regular maintenance. It was easy to make an appointment on line. There was no delay when I arrived. My contact person, Ma Came in for system triggered regular maintenance. It was easy to make an appointment on line. There was no delay when I arrived. My contact person, Max, was great - listened and explained well. They texted me when they were done so I could go for a walk and it didn't take long.. Assuming they did what they did everything right (and I have no reason not to, but it's only been a day) I am very happy with New Century Honda. More

I came by without an appointment I came by around 3:15pm without an appointment and as soon as I pulled in, my service advisor Haybert recognized me and came out right away to see me. I came by around 3:15pm without an appointment and as soon as I pulled in, my service advisor Haybert recognized me and came out right away to see me. I requested if my car could be done before 5:30 because I needed to pick-up my toddler from daycare. By 5:10pm my car was done. Thanks guys! More

Unpleasant Had an appointment took over 2 hrs, the employees were making assumptions without looking at my car. Horrible experiences since I got the car, it seem Had an appointment took over 2 hrs, the employees were making assumptions without looking at my car. Horrible experiences since I got the car, it seem like after making the sale they do not care, aren’t willing to listen. More