New Century Honda

Bad Customer Service - Parts Department Poor customer service on Parts Department. I just called today 10/6/2014 @11:40 to ask for the price of the parts that i wanted to buy, the gentlemen Poor customer service on Parts Department. I just called today 10/6/2014 @11:40 to ask for the price of the parts that i wanted to buy, the gentlemen who pick up the call was so unprofessional. 1) He never greeted the customer 2) He is UN-polite of speaking to the customer 3) he seems that he doesn't care of the customer needs I think this people in the parts department needs to be train of how to speak to the customer. I do not have experience yet of buying cars from the dealer however, I am a Honda customer. I have purchased all my Hondas to Norm Reeves in Cerritos and they have the excellent customer service. Thank you and I hope that this rating will be read by the bosses and customers. Sincerely Loyalty Honda Customer More

Matt Martinez, Louis Weatherspoon... Great Service!!! Diamond Honda never disappoints. I took my Honda last week for service. I called and was informed for basic oil change no appointment is needed. That Diamond Honda never disappoints. I took my Honda last week for service. I called and was informed for basic oil change no appointment is needed. That is great news! Louis assisted me with great customer service. He was friendly, knowledgeable and precise. I shared my concerns and he handled all of them. I told him Matt (Martinez) is the reason I bring my cars to Diamond Honda even though I live in Pasadena. It is obvious Matt has trained his staff well. They carry the same attributes as Matt. More

Jefferson Ascencio, Matt Martinez Although I live in the Hollywood area and could go to Honda of Hollywood for service, I always go to Diamond Honda of Glendale. It is farther for me Although I live in the Hollywood area and could go to Honda of Hollywood for service, I always go to Diamond Honda of Glendale. It is farther for me but I will only go there. In the past I would only deal with Matt Martinez. He was (and still is ) the best service advisor. Glad he has promoted up ! Now I will ONLY deal with Jeff Ascencio ! Like Matt, he is extremely helpful and professional. I have had only great experiences with him. Today , 8/27/14, was my most recent. I always call ahead of time to make sure he is working before I take my car in for any service. I find it difficult to believe the review of "Corvel" dated 7/31/14. It sounds distorted. As a public service employee myself, I know how people can change the facts of a situation. Sorry Corvel, I don't believe you ! Jeff is outstanding! I hope the GM reads this review. Thanks. Tony Lozze, Hollywood ,CA. More

Expectionally Great Service!! Our daughter was looking to get herself a 2014 Honda civic. We told Jose she would be purchasing the car so we needed to stick to an affordable price Our daughter was looking to get herself a 2014 Honda civic. We told Jose she would be purchasing the car so we needed to stick to an affordable price we were set with for her. He called us and said, I have just the right Honda Civic and price for your daughter. We seen the car and absolutely loved it! We asked Jose if he could deliver it to our home to surprise her and he did. Within 4 months later we were so happy with Jose, we decided to get a used car for ourselves, contact Jose told him what we are looking for and price range. He showed us a few cars to checkout, and we were able to make our decision and purchase our 2006 CRV to fit all our needs. Thanks so much Jose and Diamond Valley Honda in Glendale for Exceptionally great Service! More

Timely We were looking to lease a car. We had scheduled vacation oming up in a few days. They were very prompt and courteous as they brought the car to us, w We were looking to lease a car. We had scheduled vacation oming up in a few days. They were very prompt and courteous as they brought the car to us, we signed the paperwork and left the very next day on our vacation. Fantastic service. It seemed over and above what I expected! More

What a great experience! Jose Perez bent over backwards to find just the right vehicle for our daughter to take to college in Colorado. He had a fairly short time period but Jose Perez bent over backwards to find just the right vehicle for our daughter to take to college in Colorado. He had a fairly short time period but was able to bring us several options to check out and in our limited price range. He and the service guys did an excellent job of inspecting and cleaning the car before he personally delivered it to our home. Thanks so much Jose and Diamond Honda for your outstanding customer service! More

Now that's what I call service!!! Jose made the purchase of our daughter's first vehicle the best ever!! Jose and his associates went over and above to make our buying experience the Jose made the purchase of our daughter's first vehicle the best ever!! Jose and his associates went over and above to make our buying experience the best we have ever experienced purchasing a car. We told Jose what we were looking for and he and gave us a few cars around our price range and mileage requirements. We felt he was really in tune with what we were looking for, each car seemed to fit our needs and all we had to do was pick the one we wanted. We made the decision and Jose delivered it to our door so we could surprise our daughter with it, and she absolutely LOVES it! Thanks to Glendale Honda, and especially Jose, for making our experience awesome and giving us such a great deal! More

the great houdini My helpful Honda guy was helpful until he disappeared. We were ready to buy the CRV. We actually had the check ready on hand. We told our salesperso My helpful Honda guy was helpful until he disappeared. We were ready to buy the CRV. We actually had the check ready on hand. We told our salesperson we agreed on a price, we'll buy the car right now if you can show us the car that we wanted. He said it was in stock and he will pull it out of storage, 45 minutes later he never came back. No one came and told us whether or not he was coming back so we just got up and left. Not sure if he went to puente hills to pick our car out of storage but we went down the street to Acura of Glendale and bought a car and drove off the lot in about the same time we waited around for our CRV to be pulled out of storage. More

Thank YOU!! I own two Honda's (08'Accord and 12'Fit) my cars are in great shape thanks to Diamond Honda. I meet Matt over five years ago. He is an absolute deligh I own two Honda's (08'Accord and 12'Fit) my cars are in great shape thanks to Diamond Honda. I meet Matt over five years ago. He is an absolute delight to work with. I look forward to taking my cars for service. Matt is honest and has impeccable customer service, always with a smile. So happy to see he is Service Manager, he deserves it!!!! More