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New Century Honda

Glendale, CA

4.5
5,119 Reviews
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1235 S Brand Blvd

Glendale, CA

91204

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Showing 5,119 reviews

February 13, 2016

Service I have brought all of my Honda to Diamond for service for the past 28 years and have never had an issue with the quality or friendliness of the Servic More

by Geri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristina Haas
Feb 22, 2016 -

New Century Honda responded

Hi Geri, Wow, we were thrilled when we read your review. Thank you for your business and your positive words. best, Heather

February 09, 2016

Service I am very pleased with the service I have received at this location, particularly, because of service employees such as Kristina Haas. This is my thir More

by MM2015Accord
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nerses Nersisyan, Kristina Haas
Feb 12, 2016 -

New Century Honda responded

Hi - thank you for your detailed feedback and your business. We look forward to serving you again!

February 06, 2016

Oil change Too expensive for simple oil change. Manager got defensive when I asked him if taking it to outside service would meet warranty requirements. Looking More

by Esr
Price
Recommend Dealer
No
Employees Worked With
Matt Martinez
Feb 22, 2016 -

New Century Honda responded

Hello, We take all reviews-- both the good and the bad-- and use them to help us improve our customer service. Sorry to hear you were not pleased with the pricing. Dealerships can be more expensive than some of the smaller, local shops but those places also don't usually have factory-trained technicians, readily-available authentic Honda parts, free local shuttles, and the ability to see if your repairs may be covered by any existing recalls or warranties. It's a trade off. Surprised to hear you felt Matt was defensive as that doesn't seem like him but we will certainly make a note of it and thank you for your feedback. best, Heather

February 05, 2016

Brought my 2014 Pilot in with problems with the starter I am very pleased with the service provided for my 2014 Pilot. The starter and battery needed to be replaced, and both were covered still by the warra More

by emma413
Recommend Dealer
Yes
Employees Worked With
Kristina Haas, George Mejia
Feb 12, 2016 -

New Century Honda responded

Thanks for the feedback, Emma!

Feb 22, 2016 -

New Century Honda responded

Hi Emma, thanks for the great feedback-- glad to hear Kristina took such great care of you. best, Heather

February 03, 2016

Service I've been taking my Honda Civic 2014 here for 1 year & great & friendly services & always aware with a call about my car if anything is wrong , I woul More

by Star
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Gomez
Feb 03, 2016 -

New Century Honda responded

Thanks for sharing this great feedback!

January 21, 2016

Good Service I've being taken my car for service for 4 years now, last 3 times Kristina has help me. its being an excellent experience. I will recommend to family More

by LeslyL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristina Haas
Jan 25, 2016 -

New Century Honda responded

Hi Lesly, Thanks for your feedback and for your business and loyalty. This review made our day and we will share with Kristina too.

January 11, 2016

Quality service Took my car in to get looked at for a few issues and regular maintenance. One of the issues was thankfully covered under my warranty, but the other is More

by civicguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristina Haas
Jan 11, 2016 -

New Century Honda responded

Hi CivicGuy, thanks for the detailed feedback. We are glad we were able to beat the quoted price and give you friendly service. Our factory-trained technicians are here to help if the issues that we couldn't see/replicate arise again. best, Heather

Jan 11, 2016 -

New Century Honda responded

Hi CivicGuy, thanks for the detailed feedback. We are glad we were able to beat the quoted price and give you friendly service. Our factory-trained technicians are here to help if the issues that we couldn't see/replicate arise again. best, Heather

January 10, 2016

Oil change and brakes I would like to thank the team at Diamond Honda of Glemdale for their exceptional service on my 2007 accord! I brought into the vehicle in the ring wi More

by Neha02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Gudino, Jefferson Ascencio
Jan 11, 2016 -

New Century Honda responded

Hello, thank you for your wonderful feedback. Appointments are always recommended for the fastest possible service, but I'm glad to hear that we were able to accommodate you without one in this case.

January 05, 2016

Oil Change My experience was positive. Greeted quickly and very friendly. Mr. Martinez came up and listened to what I needed and quickly wrote up the request, More

by rosa's honda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Martinez
Jan 11, 2016 -

New Century Honda responded

Great to hear! We are always striving to provide fast, friendly service at a great price and glad that is what you got.

December 28, 2015

Wish I Felt Better About Taking My Car Here I've been taking my 2003 Honda Civic Hybrid to this dealership for regular service for almost 10 years. Areas for Improvement: 1. Communicate with More

by skimbo321
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George
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