New Century Honda
Glendale, CA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
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Service I have brought all of my Honda to Diamond for service for the past 28 years and have never had an issue with the quality or friendliness of the Servic I have brought all of my Honda to Diamond for service for the past 28 years and have never had an issue with the quality or friendliness of the Service Department. More
Service I am very pleased with the service I have received at this location, particularly, because of service employees such as Kristina Haas. This is my thir I am very pleased with the service I have received at this location, particularly, because of service employees such as Kristina Haas. This is my third time there. Everytime I am there, Kristina greets me with a smile and with a genuine interest in helping me. Kristina is knowledgeable and spends time listening to my concerns/needs about my car. I will be returning to this location the next time my car is due for a service. I highly recommend and encourage customers to ask for Kristina to help them; though I am confident that other employees are as qualified. I look forward to seeing you next time, Kristina. Best wishes. FYI: I leased my vehicle from this center and Nerses Nersisyan was the salesperson - very helpful, respectful, and professional - highly recommend. More
Oil change Too expensive for simple oil change. Manager got defensive when I asked him if taking it to outside service would meet warranty requirements. Looking Too expensive for simple oil change. Manager got defensive when I asked him if taking it to outside service would meet warranty requirements. Looking at options. Too much hassle to leave a review here. More
Brought my 2014 Pilot in with problems with the starter I am very pleased with the service provided for my 2014 Pilot. The starter and battery needed to be replaced, and both were covered still by the warra I am very pleased with the service provided for my 2014 Pilot. The starter and battery needed to be replaced, and both were covered still by the warranty. I had to leave the car overnight, but Honda offered to shuttle me, and called as soon as the car was done. Overall, a very happy experience. More
Service I've been taking my Honda Civic 2014 here for 1 year & great & friendly services & always aware with a call about my car if anything is wrong , I woul I've been taking my Honda Civic 2014 here for 1 year & great & friendly services & always aware with a call about my car if anything is wrong , I would recommend people to come here More
Good Service I've being taken my car for service for 4 years now, last 3 times Kristina has help me. its being an excellent experience. I will recommend to family I've being taken my car for service for 4 years now, last 3 times Kristina has help me. its being an excellent experience. I will recommend to family and friends. More
Quality service Took my car in to get looked at for a few issues and regular maintenance. One of the issues was thankfully covered under my warranty, but the other is Took my car in to get looked at for a few issues and regular maintenance. One of the issues was thankfully covered under my warranty, but the other issue they couldn't replicate, which was a bit disappointing but I can't fault them if they don't find a problem. That said, what I actually paid was significantly lower than what I was quoted. That's always great. The service rep was friendly and thorough when explaining all the work they'd done on my car. Needless to say, I'll be going back next time the car needs work. More
Oil change and brakes I would like to thank the team at Diamond Honda of Glemdale for their exceptional service on my 2007 accord! I brought into the vehicle in the ring wi I would like to thank the team at Diamond Honda of Glemdale for their exceptional service on my 2007 accord! I brought into the vehicle in the ring without an appointment and they accommodated me promptly, I initially rejected for an oil change and multipoint inspection. Upon further inspection the technicians recommended brake replacement as well as some structural repairs on my vehicle. After picking up my vehicle it runs like brand new! I couldn't have asked for a better service. I value the high quality of both technical and customer service by my service advisor Jeff Ascensio as well as assistant manager Rick! Thank you for remembering me and the countless times I have brought my vehicle for service! I truly appreciate all that you do to keep me happy and coming back. More
Oil Change My experience was positive. Greeted quickly and very friendly. Mr. Martinez came up and listened to what I needed and quickly wrote up the request, My experience was positive. Greeted quickly and very friendly. Mr. Martinez came up and listened to what I needed and quickly wrote up the request, looked my up in the system and it indicated I needed my tires rotated. He informed me of the special they were promoting and I approved the service. I was in and out in probably less than 30 minutes. Great service! More
Wish I Felt Better About Taking My Car Here I've been taking my 2003 Honda Civic Hybrid to this dealership for regular service for almost 10 years. Areas for Improvement: 1. Communicate with I've been taking my 2003 Honda Civic Hybrid to this dealership for regular service for almost 10 years. Areas for Improvement: 1. Communicate with me better after I drop off my car. Let me know when I drop it off how long it will take to diagnose the issue and then call me back within that time frame so I can authorize work in a timely way or make another arrangement. Once work is authorized, tell me when my car will be ready and then call to let me know it is ready within that time frame. 2. Spend a little more time with me on my vehicle history and what needs to happen as part of routine maintenance. I brought my car in in July for a 120,000 mile service and then again in December with less than 5,000 miles more on the car. Both jobs were close to $800. What was done in July for that amount that did not fix whatever needed to be done in December? My own fault for not remembering the July service and asking about it -- but you guys have my records and it would have been cool to have that conversation initiated by you. That said -- George lent me a phone charger when I needed it, which made the longer-than-I-expected wait for the car much better and not a total disaster. I really appreciated that!!! More