New Century Honda

Oil Change First I brought in my car for an oil change and to replace front headlight and windshield wipers. Oil change was done but light was still out and wipe First I brought in my car for an oil change and to replace front headlight and windshield wipers. Oil change was done but light was still out and wipers not replaced. I called 2 days later to bring it to Christopher’s attention and he was very apologetic and took ownership of the oversight. He had me come in and took care of wiper blades (replaced headlight myself in the interim) at no cost. The initial experience was less than satisfactory but thankfully Christopher Jimenez was receptive when I called and was able to make me feel better about my first experience at New Century Honda service department. More

Extremely happy John Gamboa didn’t make me feel like I was pressure to buy a car. He knew what I wanted and he made sure I got it. He wasn’t like the typical “sales John Gamboa didn’t make me feel like I was pressure to buy a car. He knew what I wanted and he made sure I got it. He wasn’t like the typical “salesman” simply a good guy. Would definitely recommend him to anyone who was looking to buy or leasing a car. Thanks ! More

Great service! Appreciated the friendly team and would recommend this dealership to others. They are located close to a mall where you can walk around while your car Appreciated the friendly team and would recommend this dealership to others. They are located close to a mall where you can walk around while your car gets serviced, which is super convenient. More

Won’t go anywhere else Jeff is the main reason I will never go anywhere else for help he made my experience dealing with my car troubles seamless..I can’t say enough about J Jeff is the main reason I will never go anywhere else for help he made my experience dealing with my car troubles seamless..I can’t say enough about Jeff More

Great place to be ripped off Problem 1: I was told that the diagnostic cost would be applied to the work being done. Instead the "fix" was added into the same job number as the di Problem 1: I was told that the diagnostic cost would be applied to the work being done. Instead the "fix" was added into the same job number as the diagnostic so I was charged for it regardless. I didn't think cleaning out spider webs and spraying a cleaner would be $130 worth of work but OK. Problem 2: I told the rep I didn't want the same work done that any oil changing place does and over charged for, e.g. pouring a bottle of something into the "fuel rail". I was told it was different but looking at the description it's the same thing. $100 for work I told the rep I didn't want if I could do it myself. Problem 3: When I called and spoke to the rep about the discrepancies in the bill, I was initially told the cleaning should be a separate item in the bill to indicate that the cost of the diagnosis was applied to it but by the end of the conversation his response changed to the cleaning/"fix" was supposed to be part of the diagnosis. If your staff are trained to upsell and rip people off of hard earned money then good job. I'm never visiting this dealership again and let likely to visit any Honda dealership if I can help it. More

Service Chris was very friendly and knowledgeable. He got me out in a timely manner. It was a great experience and I will definitely take my car back for serv Chris was very friendly and knowledgeable. He got me out in a timely manner. It was a great experience and I will definitely take my car back for service. I would also recommend this place to other HONDA owners. Great experience and customer service. More

Quick service and friendly, knowledgeable employee! Christian was great! He said a certain aspect of the service wasn’t necessary yet and saved me some money. Quick checkup and everyone was very friendl Christian was great! He said a certain aspect of the service wasn’t necessary yet and saved me some money. Quick checkup and everyone was very friendly. Will be coming back. More

Inspection Thank you for the quick professional service. Eddie was very helpful and the service was quick. I will be bringing my car here to have the repair made Thank you for the quick professional service. Eddie was very helpful and the service was quick. I will be bringing my car here to have the repair made. Sorry for the late reply More

Friendly but very difficult Was told i would be told the obd2 code of my car and they forgot to do it. Also told me id get a call back more than once and never did. Phones were Was told i would be told the obd2 code of my car and they forgot to do it. Also told me id get a call back more than once and never did. Phones were “broken” so everytim i called to check on my car someone appeared to pick up and hang up. Also need to know that nhsta was notified of the recall repair. Cant get anyone at the shop to do anything they say of answer a phone. Employees were very nice and fake. Would rather have someone be rude and do the job. Thanks More

Great Service Jose and Sabrina worked to get me the deal I really needed on cars for both my wife and myself. I expect loyalty and commitment from my sales team wh Jose and Sabrina worked to get me the deal I really needed on cars for both my wife and myself. I expect loyalty and commitment from my sales team when I have done multiple deals with the dealership and don’t want to be dragged through the ringer with “games” that really serve to meet their own quotas but rarely serve the customer best and simply waste time. These guys did not disappoint! They really looked out for what I wanted, and monitored the process over weeks and even months on the two vehicles. Well done! More