New Century Honda

0 customer service skills and basic service So when I first got there the guy tried to ARGUE with me that my car was fine and didnt need to be serviced, mind you that 1 I had the appointment alr So when I first got there the guy tried to ARGUE with me that my car was fine and didnt need to be serviced, mind you that 1 I had the appointment already 2 I AM the customer and I get to decide when MY car needs service 3 the dashboard gave me the codes that per the manual told me I needed service After that the second gentleman who helped me seemed to be in a mood even though I was very nice to him and he honestly tried to make conversation with him like a decent human being. So I don't expect anyone to treat my car with the same love I treat it, but xxxx it was obvious that no one there cared one bit about my car or my experience. More

The best experience ever Efren did everything in his power to make me feel comfortable with purchasing my first vehicle. He was great & I really appreciate all the help Efren did everything in his power to make me feel comfortable with purchasing my first vehicle. He was great & I really appreciate all the help More

Useless CA My ‘advisor’ was in the business of being lazy, unknowledgeable and overall unhelpful. Simple questions like using a coupon and ride services weren’t My ‘advisor’ was in the business of being lazy, unknowledgeable and overall unhelpful. Simple questions like using a coupon and ride services weren’t answered More

New Owner of a CR-V Great service. No pressure. Victor made sure I was okay and satisfied with pricing and the vehicle. He is the reason we keep going back. 4th Honda in Great service. No pressure. Victor made sure I was okay and satisfied with pricing and the vehicle. He is the reason we keep going back. 4th Honda in 3 years. More

Good job for a work well done! I needed an oil change. I went to Honda for my desperate need of service before I went back to work, even though it was short notice, my need was ac I needed an oil change. I went to Honda for my desperate need of service before I went back to work, even though it was short notice, my need was accommodated, good service was done in an hour, the guys were polite and friendly, especially Louis. More

Great experience Sabrina was wonderful! Super helpful, friendly and accommodating. I am so pleased with my experience and most importantly, I am so pleased with MY CAR Sabrina was wonderful! Super helpful, friendly and accommodating. I am so pleased with my experience and most importantly, I am so pleased with MY CAR! Would definitely recommend Sabrina and New Century Honda to anyone in the market for a quality new or used car! More

Dishonest service Brought in my car which was still covered under the Honda Powertrain warranty because it was making a funny noise when accelerating and emitting a fai Brought in my car which was still covered under the Honda Powertrain warranty because it was making a funny noise when accelerating and emitting a faint burning smell. The representative that worked with me told me that there would be a $130 diagnostic fee, but that it would be waived if the problem was covered under warranty. The technicians found a transmission fluid leak resulting from an improperly torqued sensor. They tightened it and added fluid. This was covered under warranty. The representative said that the smell was coming from the fluid leak, but the noise was coming from a belt tensioner that needed to be replaced that was not covered under warranty. I declined all repair other than the transmission issue which was covered, but they insisted on charging the $130 diagnostic fee even though a warranty covered issue was found. When I got my car back, the noise issue was completely gone. There have been no further issues at all, leading me to believe that the issue was entirely due to the transmission, and we should never have been charged for the diagnostic fee. I also could have wasted $500+ on an unnecessary tensioner replacement. Even if the tensioner did need to be repacked, which it doesn’t, the diagnostic fee still should have been waived because a warranty covered issue was found. This dealership is not trustworthy in my opinion and I will absolutely never be back. More

Great service A big shout out to the service department at New Century Honda . Chris J. and the staff took care of the problem . professional and friendly . Thank A big shout out to the service department at New Century Honda . Chris J. and the staff took care of the problem . professional and friendly . Thank you ., Sabino P. More

poor customer service post buying 1. Bought a pre owned van. During the process everything seems to be fine and we are accomodated nicely we were promised of things that we are going t 1. Bought a pre owned van. During the process everything seems to be fine and we are accomodated nicely we were promised of things that we are going to get when we bought the car. Days after buying the car, no follow up coming from them, all the initiaves came from me to follow up with them, its hard as if you are begging for the things that you should be getting without getting stressed out from trying so hard to get what is yours, even needed to go to the dealership because of no reply from text and calls not answered, a follow up call or text is very easy 2. I test drove a car and accidentally left my shades inwhich the sales remembered, but when we came to the car is not there anymore, and nobody else test drove the car except for the employee who parked the car, but i know its my fault, just venting More

Very nice people and great service Faster and great service! Very friendly people! They attend your needs as soon as possible! Even it became busy someone will attend to you and make su Faster and great service! Very friendly people! They attend your needs as soon as possible! Even it became busy someone will attend to you and make sure they render a quality service More