New Century Honda

Service The service was good, the person who helped me knows what he is doing. I was not able to get the service that I really needed. I need to come back aga The service was good, the person who helped me knows what he is doing. I was not able to get the service that I really needed. I need to come back again to fix what I really needed to do with my car. More

Best service center for honda vehicle in California Treats you like family. very respectful courteous, friendly helpful very effective efficient staff thank you very much haybert. Experts in their fi Treats you like family. very respectful courteous, friendly helpful very effective efficient staff thank you very much haybert. Experts in their field. Thank you for keeping my vehicle Dependable and safe. Ten stars service and very clean service and waiting areas. See you again soon More

Air bag recall Fast and friendly service. May the airbag problem be finally resolved, it did not go very well with the original recall. This recall was handled prop Fast and friendly service. May the airbag problem be finally resolved, it did not go very well with the original recall. This recall was handled properly. I am not a dealer or employee. More

Odyssey Ricardo was extremely helpful in explaining how to use the many features. He was very patient and cheerful. He was always friendly and professional wh Ricardo was extremely helpful in explaining how to use the many features. He was very patient and cheerful. He was always friendly and professional when speaking with us. More

Amazing customer service Max went above and beyond and is awesome. I had multiple maintenance work done on my minivan and the next day my “check engine” light went on when I w Max went above and beyond and is awesome. I had multiple maintenance work done on my minivan and the next day my “check engine” light went on when I was driving around town. I immediately texted Max thinking that something had been done incorrectly. He immediately called me and offered to send a tow truck to get me to bring me back. When I got there I was upset and was blaming Honda Service. Turns out it was something completely different that had nothing to do with the previous days’ work; it was just bad timing. Max was never defensive, remained calm when I was not, was empathetic, and continued to apologize even after we found out it was not Honda’s fault! Wow. Amazing customer service. Thank you Max. I definitely learned something from you! More

my experience Thank you Great service specially thank you for the Dealer Max. He took care my car. I’m so happy. Also he has great customer service. Knowledge too. Thank you Great service specially thank you for the Dealer Max. He took care my car. I’m so happy. Also he has great customer service. Knowledge too. More

Louis. Great service rep New century Honda has done a great job. I have gone here to service my Honda CR-V Louis my service rep is fantastic. He’s diligent and takes custom New century Honda has done a great job. I have gone here to service my Honda CR-V Louis my service rep is fantastic. He’s diligent and takes customer service seriously More

Neglectful Service I came towards the end of the day around 3:45 PM to get serviced for a engine filter change. I say waiting around 10-15 minutes as many service agents I came towards the end of the day around 3:45 PM to get serviced for a engine filter change. I say waiting around 10-15 minutes as many service agents passed me without anyone greeting me. They simply passed by while making eye contact which was very rude. It’s very important for any business to at least acknowledge the customer. When I’m normally there in the mornings and even during busy hours I am greeted right away with a “how can I help you” or even a simple “someone will be with you soon”. The service department was not busy at this day or this hour. So for someone to not even greet me was simply rude and out fo the usual Honda standards. On top of that, the estimate I was told through the phone did not match what I was told in person. I ended up paying 2time of what the estimate over the phone was More

Oil service Service advisor was helpful and straight to the point. Vehicle service was done in a timely fashion and was kept up to date at all times. Service advisor was helpful and straight to the point. Vehicle service was done in a timely fashion and was kept up to date at all times. More

Drive with Ease of Mind Always look forward to my Service Advisor, Max who helps to keep my Honda Odyssey service up to date. His advice gives me a peace of mind and safe dri Always look forward to my Service Advisor, Max who helps to keep my Honda Odyssey service up to date. His advice gives me a peace of mind and safe driving More