New Century Honda

It was good and fast. I like going to the Honda in Glendale for service because it is close to my home. They also do good work in a timely matter I like going to the Honda in Glendale for service because it is close to my home. They also do good work in a timely matter More

Good repair work/ Horrible customer service Came in for new engine splash shield & oil change. Shield needed to be ordered, understandable Taller Guy said come in next day should be fine. - Came in for new engine splash shield & oil change. Shield needed to be ordered, understandable Taller Guy said come in next day should be fine. - Come in next day (from Santa Monica where I work) and Hispanic Guy with beard DECLINES my appointment saying they were too busy and appointments made online are invalid. What’s the point of having that option then? - Called the office to explain I was turned away and make another one still even though I am now highly inconvenienced at this point. Heavy Set Mexican Front Desk Girl with horrendous ATTITUDE from beginning reschedules me for Saturday. - Once again drive back in Day 3 and politely ask Chris if we can do anything about the service fee and my experience thus far being highly inconvenienced. He says he will look into it & heard me out totally cool guy. - Time to pay, had no problem paying $65 but still wanted to know if Chris was able to maybe waive or discount so I asked for him & instantly Heavy Set Hispanic Girl ATTITUDE switched on complete with ghetto hand gestures and loudness. Black Guy with Skull Rings also had to get involved. I felt completely ostracized for simply asking a QUESTION. If Chris had just said Hey we can’t do that unfortunately then it would’ve been all good. Or MAYBE next time don’t CANCEL or DECLINE someone with a legit appointment ??? All I need was the new engine splash shield installed? Could not have clogged up so much of the day could it have?? I had to come back and waste a THIRD day to fix such a simple repair. AND be treated like crap in addition. Definitely did not leave there having a good experience or a nice day. Whatever happened to customer always being right? Or even listening to the situation before becoming hostile?? And how about the fact that they LEFT the broken splash guards all in my backseat? What am I supposed to do with them? Isn’t that a service I’m paying for? Discarding the old broken pieces of my repair? It seems like the staff needs a some problem assessment training or customer service refresher and maybe not treat people like they’re your “homies” We know you’re busy after the holidays but everyone is. I used to live nearby in Glendale and liked to continue going to this location even though I’ve moved further away. That might have to change now. More

Fast And enjoyable experience I enjoy my visit to this dealer. The employees are friendly and they explain what my car needs and all the fixes that were made. I enjoy my visit to this dealer. The employees are friendly and they explain what my car needs and all the fixes that were made. More

Review Good and Nice people. Easy and fast process. Helped me buy new 2020 accord would recommend to any one tryna buy a new Honda vehicle. Good and Nice people. Easy and fast process. Helped me buy new 2020 accord would recommend to any one tryna buy a new Honda vehicle. More

Lenny and Efrin were exceptional the best service ever. Great customer service Lenny and Efrin were great, definitely will be back for the lease of my next car. And will definitely refer friends and family. Great customer service Lenny and Efrin were great, definitely will be back for the lease of my next car. And will definitely refer friends and family. More

Amazing experience It has been a pleasure working with Haybert! Since the beginning of the year my car has been having multiple problems! He has been soo professional wi It has been a pleasure working with Haybert! Since the beginning of the year my car has been having multiple problems! He has been soo professional with his experience working for Honda. I’m sure he treats everyone the same. I’m a technical engineer for Apple and with his professionalism I’d hire him on my team anytime. Keep up the good work Honda I value the service that has been given to me at Honda. More

Fast, efficient and painless. Everyone was friendly and efficient, just what I would expect from a good dealership. The process was made easy and fairly priced. I’m a happy custome Everyone was friendly and efficient, just what I would expect from a good dealership. The process was made easy and fairly priced. I’m a happy customer. More

Extended warranty We purchased extended warranty, but the terms were not what we discussed before buying the car; later on we realized their mistake, and left several m We purchased extended warranty, but the terms were not what we discussed before buying the car; later on we realized their mistake, and left several massages, but they would not return our calls. To make a long story short, we went in and talked to the GM also, they promised they will take care of it, one week later nothing, called back and left several massages, nobody has called us back yet. More

Customer Service Willie was very helpful and provided great customer service from the beginning to the end of the process. I will be back to this service department. Willie was very helpful and provided great customer service from the beginning to the end of the process. I will be back to this service department. More

Knowledgeable, quick and friendly! Narbeh was quick to help us with any questions we had and showed us many different models of cars until we found the right fit. Great overall experie Narbeh was quick to help us with any questions we had and showed us many different models of cars until we found the right fit. Great overall experience! More