New Century Honda

Honest and Friendly Service Posting this a little late. Early January 2020 I start my car up in the mornings and it is making a familiar noise (VTC). I'm all like "ah crap, not a Posting this a little late. Early January 2020 I start my car up in the mornings and it is making a familiar noise (VTC). I'm all like "ah crap, not again!" so I end up making an appointment with my dealership. I show up and am happily welcomed by Louis Weatherspoon. We talk over what I know could be wrong and off I go. A few hours later I get a call explaining its not the VTC, but rather the timing chain! (Out of pocket money!). Long story short, I approve the repairs after hearing the astronomical charge. (Car is 2013 CR-V 2WD; 58k miles, I'm the original owner). Service is completed a couple of days later (parts delay), and I all little noises are gone! Thanks to Louis and his tech for giving me a proper diagnostic, I was able to keep going before a catastrophic issue occurred and be stranded and with a permanently broken car. If you want honesty and to the point in service and courtesy, I recommend Louis Weatherspoon at New Century Honda. More

5 STARS to Louis Weatherspoon Glendale CA for his excellent customer service and helped save some discount since I am a student. Did oil change and fuel injection etc. Service 2 hours long. This lo excellent customer service and helped save some discount since I am a student. Did oil change and fuel injection etc. Service 2 hours long. This location only provide drop off and no pickup. I appreciated the drop off to the Glendale galleria but I was told they don’t do pick up, so I walked about 6 blocks to the dealer to pay for the service and pick the car. Louis apologized profusely. More

Chris was extremely helpful as he always is. Service DEPT is usually always friendly, helpful, and efficient whenever I come in. Very accommodating and willing to finding solutions is usually always friendly, helpful, and efficient whenever I come in. Very accommodating and willing to finding solutions More

Friendly, helpful. Got me into the car I wanted and helped me ground my lease at the VW dealership across the street. I’ll do business here again. helped me ground my lease at the VW dealership across the street. I’ll do business here again. More

Customer should come first. There was no follow up when parts were in. I had to call Honda and ask if my parts were in and then got transferred to schedule my own appointment. parts were in. I had to call Honda and ask if my parts were in and then got transferred to schedule my own appointment. More

Excellent service, the personnel is attentive, fast and professional; especially Christopher. Thank you for the great service and prices. I highly recommend this place to everyone. professional; especially Christopher. Thank you for the great service and prices. I highly recommend this place to everyone. More

Been a customer since purchasing my vehicle nearly 20 years ago - always pleased with the quality of service and level of professionalism shown by both customer service reps and mechanics years ago - always pleased with the quality of service and level of professionalism shown by both customer service reps and mechanics More

I was told service would take 1 hr and that it wouldn't be necessary to set up a loaner vehicle because I had an appointment a couple hours later. When I got there I was told it would take about 2-3 hr. I be necessary to set up a loaner vehicle because I had an appointment a couple hours later. When I got there I was told it would take about 2-3 hr. It was a difficult process which involved me having to call corporate numbers and talk to a few different people in order to get a vehicle to make my appointment. It eventually happened, but shouldn’t have been that difficult. I was there because of your recall. It seemed the game for Honda was not to issue a loaner vehicle unless the customer pushed for it. It was not a smooth process. More

The service was excellent! From the moment I got there Max came out to greet me and help me out. When my car was ready, Max came to look for me and told me what I needed to pay attention to on my car. I Max came out to greet me and help me out. When my car was ready, Max came to look for me and told me what I needed to pay attention to on my car. I will definitely continue to do me services here. More

Everyone at this location was very friendly and helpful. I like the text message system they have, makes it really convenient to get updates. Overall a really efficient and positive experience. I like the text message system they have, makes it really convenient to get updates. Overall a really efficient and positive experience. More